LinxupReviews 23

I bought the ELD, module, and 1 year service agreement paid in full via credit card up front. They took 3 days to get the full year of service agreement without auto pay approved. Paid again up front for the 2nd year of service via credit card. Had a personal injury accident a couple months before my paid in full service year was over and sold my truck leaving me with no need for any more ELD service. A month after my paid in full service year ended I got charged on my credit card for service from linxup I didn't order or ever agree to. In fact I made it a point to pay for a full year of service up front to advoid a monthly charge but what did those Sneeky Crooks at linxup do. They charged my credit card without my permission or my knowledge of the charge till I saw it on my credit card statement. They claim that I agreed to auto pay in their terms and conditions but I didn't ever receive any terms and conditions and I don't ever do auto pay with anyone. I signed NOTHING since I did the transaction over the phone and the only paper I received was my paid in full receipt via email, No terms and conditions attached. They are deceitful Sneeky Crooks. And they refuse to refund their bogus charge on my credit card. Beware of linxup Crooks.

We have been clients for several years. We have a small fleet of vehicles. Their customer service and technical support has completely tanked over the years. We currently are unable to track any of our vehicles with Apple iPhones (for 2 months now) and they said that this is something they hope to resolve, but have been working on for months with no resolution. Every time they update their app it becomes less reliable and currently does not function with an iPhone. The addresses are incorrect when the system does track. The times are not accurate, the length of stops is not logged accurately, and it is impossible to track vehicles. When you email they do not respond. I have sent approximately 15 emails with no reply. Their phone staff seems woefully under trained and some are completely ignorant of the fact they even have technical issues. We are currently trying to be released from our contract. In addition if one of the units fails they make you mail it back, wait for them to fix it or decide you should get a new one and then they will mail you a new one. So you are expected to continue to pay for the service, but not have a tracking device for the weeks it takes for this process. Absolutely ridiculous. Linxup has made us many promises such as assigning a specific person to address our issues and that they would make sure we were well taken care of. I heard from this gentleman in August and have not heard from him again. They drop the ball over and over again. Do yourself a favor and do not sign up for this service.