LinCareReviews 801

Run! I've been dealing with them for only 3 months and they are terrible. It took me calling my doctors office and telling them I want another company to supply my CPAC after trying to get my machine scheduled for a month. Then they said try this mask, and you can change it within 20 days. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. Horrible! If I could have given them zero stars I would have!

This company has become the biggest $#*! show. They have sente the wrong supplies the last 3 times. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. That's only a couple things.they screwed up on.

I had the most horrible experience with Lincare last week. My mom was recently put on hospice and as part of the transition hospice provides new medical equipment.

My mom has several severe medical conditions and requires oxygen to live. While hospice has provided a new oxygen concentrator, they had not been out to inspect and hook it up. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. The driver literally left her without her oxygen and no way to hook up to ANY new equipment.

Luckily she was able to call us and articulate the problem, but by the time we got home she was on the floor struggling to breathe with oxygen levels at 73%. Medics were called and responded within 10 minutes and were thankfully able to stabilize her.

I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. Apparently, it is their job to leave patients without life sustaining medical necessities.

I can't believe this is what our society has come to. Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen.

Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility.

Absolutely useless! Stay far away from this company. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. NOT ONE PERSON will pick up the phone. Totally unacceptable. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. I can't believe that a company with 2 stars or less is even still in business. Don't walk...RUNNNN from this place!

I been ordering c pap supplies for two years. With no updated prescription (greedy) All of a sudden lincare want fill my order. I got covid. Desperately need new supplies

Each month, I call 6-8 times per day for 2-3 days with no success; they just don't answer the phone. Then when I feel I have done my due diligence, I just go to the office and wait for my monthly cpap supplies. Beyond Frustrating.

Keep getting a past due letter without a timely invoice to be paid. I waited over 45 minutes to speak to a customer service agent before I hung up. Then tried to pay it online b
Ut after 6 attempts to enter my cust. ID it said it couldn't find my account. This is the most inept company I have ever seen in my life. If you have a choice of vendors run away from this company. They do not appreciate nor deserve anyone's business.

When we called lincare to come pick their equipment up the gave us a certain time and never showed up. When we called them to see why they didn't show up they got very ugly and mean. Their customers service is awful and we will not deal with them again. If they can't tell the customers the truth the first time they don't need to be in business.

Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. How does a company like this stay in business? Why not have zero Stars because they don't even deserve one. B6

I was a Lincare customer for 3 years and it was an awful experience. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. For me, the problem time and again was that my insurance plan had already paid the bill in full, but Lincare went ahead and sent me bills saying that the amount was not paid and I was past due and they were going to send the bill to a collection agency... Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry

It took Lincare three months to fill my CPAP order. The mask they sent was different from the one my doctor fitted me for and arrived only after multiple phone calls over many weeks to so-called customer service. So now I will have to continue Lincare torture. But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option.

I was an employee and we rocked and took care of our patients in Rochester mn. I got sick and was let go. We were trying so hard to make things great for everyone but corporate made it impossible. It takes months to get hired and trained. I don't recommend this company because the corporate is not out to help people.

I am new to Lincare, and I am totally disgusted with the customer service phone lines. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them.
This is absolutely appalling!

Have been on hold for four (4) hours over several days with no resolution to my problem. Still have not been able to speak to a live person.

I have primary group health insurance, and a secondary group health insurance policy (like many people do). But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all... just a pink-colored form letter to "pay the delinquent account". They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. I asked if I can now disregard their threatening letters, and they said, "yes". But I'm continuing to get these increasingly harassing form letters ("... to avoid further collection activity.")... they're threatening my excellent credit score now! I carefully reviewed the claims that have been sent through my primary insurance provider, and Optigen (or Lincare) still has not submitted any claims at all to them. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. The current call time waiting is 20 minutes... and still going. The phone number they gave (that I'm calling) is *******755.

After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. When called to ask about it, got hung up on TWICE after waiting a half hour. Finally went into the office—they promised delivery the next day but never showed. DO NOT DO BUSINESS with this company!

This is a life or death situation when I call and need help because their equipment stops working
And I'm on hold for 45 minutes
This is not good and once your technician finally arrived he said you had no extra oxygen concentrators
And I had to use bottles till they picked up more the next day
Are they kidding? What kind of service is that?
Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied

They are very dishonest lie 2 you, i did not need the things they had sent i called and ask them 2 pick it up they never did i called 3 times for 3 months still no one picked it up i was told i would still have 2 pay till it was picked up still no one came. Be careful when you give them you banking information they will take money not authorize from your account please be careful it was only when i called Humana did they came and picked it up(Warning please be careful)

The so called 'management' at their Clearwater CPAP supply center are scheming little lying dirtbags. They are there to protect a very few workers. Weed dealers, paramours, thieves, convicts are amongst their flavor boos. They manipulate the calls, data,quality for certain people. When that doesn't work they stick their hooves into your work to steal for their flavo. This is done to manipulate bonuses to workers and supervisors. The $#*! faced smirk uneducated supervisor knows who he is, along with the worthless general manager and dirty assed site manager as well as their C suite. They aren't working on your problems! Geez. What is behind their turdiness? Money? Sex? Drugs? All of the above? These dirtbags are irresponsible with your healthcare! They screwed over everyone for their dead asses! They should be shut down by linde and move their headquarters to Tennessee. Drop their sorry pieces of garbage. Send linare toilet paper to wipe the shat off their sorry asses.

Firstly avoid this company if possible. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call.