LinCareReviews 801

If Lincare really recorded your order on the phone for supplies? And a person, or recipient customer were to document what they actually received! Your insurance company and you should sue them for robbery! I didn't even get one of the items I ordered! But instead an over abundance of everything I didn't need! They do this on a regular basis! Worst rip off company crooks I have ever dealt with! And I will let my insurance provider know how much they are being taken for! I ordered a 10 ft. CPAP hose which was not in the box. Instead I get a years supply of everything else!

Worked at the Blasdell, NY location as CSR. Mgr/Sup was and continues to be unethical in her verbiage, mannerisms and communication style, honestly, she is extreme rude and should not be allowed to speak to people in general!

Very terrible customer service. Been waiting almost a month just to get set up as a customer despite needing medical supplies. Whenever I call for a status update I get caught in a phone loop being transferred to various departments multiple times. Highly discourage anybody from using this company.

I have nothing but praise for the service I have received from Lincare---more specifically from Mare in the Tucson, AZ office. She has always been very pleasant and accommodating. When I need assistance, she "gets the job done" and in a timely manner. She does what she tells you she will do and that is TOPS in my book. Her followup is fantastic. Mare is a great representative for Lincare!
As satisfied customer, Teresa L. Hanneman

Long story short: They sent me the wrong headgear and are refusing to
Either reimburse me for the charge or send the correct one.

Whole story: I've been using Lincare for years, getting the same
Headgear for the entire time. A few orders ago, I was shipped a
Different style. It fit so I figured the old one was just
Discontinued. On my last order, they sent a strap that did not fit. I
Called and was told to send it back for a replacememt. I did and they
Sent a box full of nose pillows that weren't in the right size. I
Called again and was told to send it back for a replacement. I did and
They then sent me a frame not the strap. I called again, was told
To send it back and when I called, I was told by a Kelly Golden from
The Escalation Resolution Team that they would not send me a
Replacement. Even though she admitted that the new headgear should
Never have been sent in the first place, that they still carried the
Original headgear and the new strap was "universal". I don't know what
She means by that. The strap doesn't fit. She says that she won't
Send a replacement since she claims that I never sent the wrong strap
Back. Which doesn't make sense for a few reasons. First of all, they
Obviously got the strap back as they tried to send a replacement for
It. Two, why do they even care since they can't sell opened medical
Equipment to someone new. And three, this is really how they treat a
Costumer of this many years. They admit the gear should never have been
Changed, they admit that you sent the wrong strap for this gear THREE
TIMES and they're still reusing to replace it?
Kelly Golden is now refusing to answer my latest email. I would hope
Someone in your company can see how messed up this is and resolve this
Issue. Do I really need to escalate this outside of your company for a
Simple strap?

Lincare has incompetent employees. The head of the billing department is very rude. She will double charge you then claim it is your fault.

They spent 7 months billing me past the rental limit set by the insurance company. Basically, the CPAP was paid for and mine and they kept right on debiting me even though insurance stopped paying. Might not have caught it if I hadn't had a new debit card issued and they started sending me bills adding up to $110. Blue Cross called them on my behalf and assured me the problem was fixed and I would be credited my overpayment. A month later I received another bill from them for the same $110. Once again BCBS intervened for me and once again was not only assured that it was taken care of that Lincare owed me a refund for $52. One month later and now I've received a threat of collection from them for $110 despite actually owing me $52. Again Blue Cross has intervened for me again. My point here is always check your bill with these people. I'm guessing that if they were willing to keep charging me beyond the allowed time they are probably doing it to most everyone just to see if they can get away with it. Fortunately I have Blue Cross who keeps far better records than I do to help me get this straightened out. I won't even start on them force shipping and charging me a mask that I didn't order and can't wear.

I only gave this company 1 star because I cannot put zero. I have a consumer that has been trying to reach their representative since June (it is now almost October). The chair is defective and has been since he received it. The warranty runs out in November. Since June this consumer has left more than 50 messages for the representative to call him back. He will not respond. The consumer has called customer service and leaves messages for someone to call him but no one calls. I have been trying to help this consumer for days and cannot get to anyone that will help. They will only take messages that will not be returned.

Indianapolis office on Guion Road. A flyer on the desk suggested we share our experience by posting a review. Seriously? We just read posted reviews and " almost " all are terrible! Our experience has been awful, also. Numerous calls for equipment to be picked up. A date and time would be made with no one showing up. After putting up with this several times, we loaded the items up and returned them our selves. Spoke with the manager and the answer was " I'm sorry". Don't understand how they stay in business. Very poor work ethic in my opinion. A tech was also very rude to my 91 year old mother. He had to come out late one evening and growled at her about the time and how many hours he had already worked!

Received a nebulizer from Lincare after I was prescribed one. Didn't receive a bill for over three months, leading me to believe Medicare was paying for it. Wrong- started then receiving bills for the nebulizer and the prescription drugs that go into the nebulizer. I could buy the drugs for 0$ out of pocket from my local pharmacy but was charged over 50$ for the same prescription by Lincare. Called there customer service and was told they didn't accept prescription drug coverage insurance. Sent the nebulizer back and am still getting prescription medication in the mail I didn't order. Just a nightmare company. Do not do business with these people!

Invoices have no details.
Don't want to mail a payment or need to talk to a customer service rep? Good luck! Online payment screen can't find my account. I've exhausted the possible ways to enter customer ID, DOB and zip code.
I've never been able to reach a customer service rep. I've been on hold for over one hour several times and hung up to tend to other obligations.
The sales department calls me frequently to sell more products.

You cannot get a hold of anyone at lincare, and if you do, they put you on hold and hang up. Period! I have had two of their power wheelchairs break down in less than 1 year and they don't want to help because they have "already replaced one chair you complained about." Well, the newest one goes "Screech, screech" as in goes across the floor. A bad bearing. Oh, but hey, just because they sold you two bad chairs is no reason to think they should make it right by providing you with one that lasts more than 4-6 months. Let alone not hang up on you every time you call."

Seniors should not rely on this company for any essential service. They are completely unreliable; don't answer their telephones; are rude and curt when they do, and the billing is more often erroneous than correct. Terrible business.

After 2 years of needing a CPAP - finally (supposedly) one was available for me. They want a down payment of $50 and $13/month for the machine. I don't want or need a payment plan. I want to pay IN FULL and pick up my machine and go on with my treatments. Then, I find out that they did not process a claim at all with my insurance company. (Why not?) Then, my insurance company says I have a 30% copay (okay) and they need a peer-to-peer review by the Doctor's office (Dr.Rebecca Maynard with Witham healthcare system). The Doctor's office says "they don't do peer-to-peer reviews"... seriously?

1) Lincare does not need - nor should they have monthly access to my bank account.

2) I expect, with health insurance, that claims are to be filed properly and to pay my copayment as it is mandated

3) With the employees they hire at Lincare - there is NO WAY I WOULD EVER DO BUSINESS WITH THEM.

I filed a formal complaint with the Attorney General's office. Let them reply directly to the A.G. With why they can't seem to file claims properly. If that's the case, are they committing insurance fraud? One wonders. I have a condition and I am not getting treatment and you don't need to dip into my bank account at $13/month to render me treatment. The machine is supposed to be owned by me free and clear - wouldn't it be better to have a $0.00 balance on my account? Why can't I pay in full for the equipment I need? Tired of the corruption in the healthcare industry.

I have been a customer of Lincare in Orange for about 20 years. They used to be excellent. Now they are absolutely terrible.

It took 6 months and 5 phone calls for them to supply a new CPAP machine. On 4 of the calls, I was told that the person I needed to talk to wasn't available, but my call would be returned by the end of the day or within 24 hrs. - none where returned. When I finally was able to talk to them, the original prescription, sent by my doctor to Lincare back in Feb/Mar, had expired due to their incompetence. They had to obtain a new prescription from my doctor.

When I first dealt with them years ago, they used to send a tech out (great guy) to set up and demonstrate usage of the machine. Now, they require you to pick up the machine. They're located in an obscure, hard to find location in an industrial park that is about an hour round trip for me. They had delivered my 4 previous new CPAP machines (the service life of a CPAP machine is 5 years).

When I arrived to pick up the machine, they had the order all screwed up. I had arranged with the so-called 'customer service' rep for the machine to have a shorter hose and an endcap (to replace the humidifier unit which I don't use). The tech had no idea of this. They did not have the endcap in stock. They said they would order one and would call me to come and pick it up. I finally was able to get them to agree, reluctantly, to ship it to me. They stated that they normally do not ship items. I'd forgotten this - I had to pick up two 1" x 3" x 1/16" fabric air filters for my previous machine a few years ago.

I waited 3 weeks and 2 phone calls before the package arrived. They shipped me another humidifier unit - not the endcap. It took 3 more (2 more 'we'll call back within 24 hrs', non-returned calls). Now, they have the endcap in stock and will ship it out to me today. Why they hadn't already shipped me this now in stock item, they couldn't answer.

I'm taking bets...

It is now Sept and I still do not have my new machine up and running. Unless you enjoy adventures like I've described above, I highly recommend that you find ANY other CPAP supplier!

All the ladies in the office are amazing. They are always happy to help and do it with style. They do care about the patienu. Too bad a lot of there patients are $#*!ty to them

In July 2023, a suction machine was delivered to my parents' home for my father who had ALS. I was present for this appointment. The Lincare representative turned the machine on but did not test it. In fact, he relayed that he was filling in, was not entirely familiar with the machine as there are staffing issues and he was experiencing 'on the job training'.

As my father's ALS progressed and he needed this machine, when my mother attempted to use it, it did not work. I also went there to check it, it did not have suction and there was no obvious reason for it (ie. Such as a disconnected hose) and the machine had not been tampered with in any way.

My mother called Lincare and was told to test it in water to verify and it did not work. She was told that in order to get a functioning suction machine, she needed to go to the Lincare office to swap it. Now, please understand that my mother was the primary caregiver for a fully disabled individual with ALS; she could not leave his side and it was extremely difficult to make arrangements to leave the house even for basic essentials.

Sadly, my father passed away about a week later. Of course, I am not suggesting that the failed suction machine caused his passing as he had a fatal disease. However, had the machine worked, I am sure this could have had some small impact on his already short longevity and quality of life.

Lincare's 'care' was unacceptable:
• Providing a dysfunctional device to severely handicap person who needs it
• Failing to test it to ensure it functioned
• Required the primary caregiver who must be there 24/7 to drive over an hour roundtrip to the Lincare office to swap it out in order to obtain a functioning device.

I sent a written email about this concern to Lincare through their website patient care contact form a week ago. I did not receive a response.

So the tubing that is covered by Medicaid should be made better! My daughter has medicaid and the tubing keeps ripping in one spot and she cannot live without her machine she has seizer disorder and severe sleep apnea.Make your products better so medicaid has to pay for it!