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LightUp Reviews Summary
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Ordering process was easy and product delivered very quickly. Product looks better than online pictures and so performs as advertised.
Thank you for taking the time to review our product! We are glad to hear that it has lived up to your expectations.
Had to contact customer service for the above issue and they were absolutely on spot.
Thank you for your review! We were glad we were able to make it right for you and look forward to your next order with us!
Glad to hear you enjoyed your linear lights! Thank you for your 5-star review!
No issue good company and inexpensive lighting. Would order and use this company again.
Thank you for your 5-star review! We appreciate your business.
Easy ordering and fast shipping. We have ordered this product before and have always been pleased.
Thank you for your continued business and your 5-star review. We are glad you have enjoyed the lighting you have purchased.
Received within days. Product was as described. Good value
The light showed up and working well! It fit well into my space and I am happy.
Glad to hear Anton! Thank you for your 5-star review and that the light is working out for your application.
Awesome. Whoever cut the holes in the slope bead board ceiling did poor job There were gaps around the old ring The new goof rings hid the mistakes.
Thank you for your 5-star review, Dennis! We appreciate your business and taking the time to leave us a review. Glad the product worked out for you!
This is the 3rd time ordering from light up.com and I have had nothing but great experiences with them. Great prices and fast shipping.
Thank you for your continued business! Appreciate you leaving us a review!
It took me 3 days to place this order. Originally it would not ship because I was told shipping address and credit card address did not match. I wanted to use a credit card but had difficulty making it work. Then tried it again 2 days later and everything work fine. I'm not sure what is going on.
Hi James - Indeed it is frustrating when things do not go as planned. We want to thank you for your business as we know you have many options for LED lighting.
This company is awesome. Responsive customer service and a beautiful product
Hi Letti - Thank you for your 5-star review and the compliment to our customer service team.
I will order from LightUp again. There are other items I need including 4' LED tubes to replace many fluorescent ones.
We strive to provide quality products at great prices. We are glad we met your needs! Thank you for your business and leaving a positive 5-star review.
Easy to install. Easy to adjust. Simple instructions. Great Price!
Thank you for taking the time to review us once again. I would like to apologize on behalf of the shipping and handling of your package. Please be sure to reach out to our customer service department - 1-800-998-6977 (Monday-Friday 8AM-5PM EST) and provide them with additional details regarding the packaging and specifically what is not working so that we can provide a better customer experience to you and others upon receiving an order from us.
Great Shopping Experience. Now lets work on the packaging my past two or three orders arrived damaged.
Everything shipped fast. Great products. Great service. The amount of emails from Sitejabber asking for a review is absurd though.
Thank you for taking the time to fill out a review. We appreciate your business and your time.
Very good. Will order from them again when i need some lighting
We look forward to your next order, George! Thanks for your business and your 5-star review!
Follow instructions! Let battery charge 24 hrs prior to turning lights on. Lights up all night long if you do. Great lights for displaying my 5 flags ( bought one for each pole)
Thank you for your 5-star review Adam! So glad to hear our products have met your expectations!
Product was universal led tubes that work with or without a ballast. In addition the color was easily adjustable. Therefore the tubes can be used in a variety of locations.
Thank you for your review. We appreciate your business!
Great price, easy to order, good product, but arrived with some damage, I did not open the package right away, then I had to get it installed.I took the lamp apart and straightened out the metal as well as I could, but there is a dark spot in the lens. My concern is with the shippers not the product.
I order these bulbs for a meeting in our dimly lit conference room. They never arrived in time and once they did I found that they were too big to fit into the fixtures so I am now buying extension sockets to give me that extra inch I need to make them work. I think I needed PAR 30 bulbs.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was nice to get the 10% discount before the end of the month. It helps pay for shipping. Hopefully, we will be able to see well in our conference room again with these. Information about the bulbs was very helpful.
Very nice product, easy to install although the hose clamps included are too large for my flag pole, it has a very nice bright light that envelops the pole and flags
Hi Billy - Thank you for your 5-star review!
From the business
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kevin, We are glad to hear that you are enjoying your new Linear High Bay. Thank you for your 5-star review.