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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good stuff, it is the smallest camera I have ever seen, I will keep looking to see if it is the smallest one ever made.
Good details about the item, good communications about it and deliver times, fair price for P&P.
Very good quality... the packaging was perfect.
I had to contact the support and they helped me more than I imagined!
Great site. Great support
I have never really ordered online this is my first experience and im happy thay I chose light in the box they have amazing products to choose from I would tell anyone and everyone yo check them out
Was a great experience for me I had lots of fun searching things to buy in this page, and when I order everything went ok I want to continue shopping!
So far all is ok. Orders come in time without delay. Products are ok, usualy what you order is what you get. There are small bonuses from time to time.
So, if you know what you want you can order on lightinthebox.com without regret.
Here is your previous review on our site for reference: Perfect! Good! And nice laser engraving! The packaging was perfect! And all wrapped
Very professional approach, I even got money back for the delay. So, the only thing that is missing is to provide correct delivery time on their website, so I will not order it if it is too long. Otherwise, I order it and wait for one month and finally pay more as a result of a delay (pay more by paying workers two times, because they have to come again to finish the job with installation of the fosset).
Hi, i am very comfortable with your co. Easy to deal with, your co put people first, and that is a BIG plus. With thanks Donald Thompson
Goods were delivered in good condition. Very happy with the service.
Keep up a good work.
I am very happy with the service provided by litb customer service, delivery, and the quality all very good. I will be ordering again
It was the only website that I could find most of the things I needed for my upcoming wedding. The prices, and the daily sales is a great help, still search got my favors though, was a little upset that you did not have it in stock, but I will still visit your website in the near future.
Excellent customer service, product was as described, prompt delivery.
Variety of products, inspired clothes design, excellent service!
Thank you for your response to resolve the problems encountered
Som spokojný, stránka čo si objednám to mi dodá najrýchlejšie ako sa len dá :)
I ordered a swimsuit and it fit perfectly and I received it in a timely fashion. I am very pleased with Light in the Box!
I purchased two pairs of shoes. The shoes took a bit longer to arrive but when they did it was really worth the wait. Very pretty shoes! Much prettier than the picture on the website. I tried different styles of heels and am very happy with my purchase. Will definitely purchase again.
Very simple to order, efficient delivery. I ordered more than 10 times. Excellent every time.
My dress is amazing, exactly as per the picture and very elegant... Thank you so much...
Shopping with LightInTheBox is always a great experience! Low prices, amazing quality, best customer service! Always a blast to shop on LightInTheBox :D
I like the gifts i have obtained from this site and one dress that I bought for a gift I liked it on the model and it is beautiful to my eyes when it arrived at my home. I would very much suggest that women would look at the fashion that is here.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

