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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Good stuff, it is the smallest camera I have ever seen, I will keep looking to see if it is the smallest one ever made.
Good details about the item, good communications about it and deliver times, fair price for P&P.

Date of experience: August 22, 2014
Greece
1 review
1 helpful vote
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Very good quality...
August 22, 2014

Very good quality... the packaging was perfect.
I had to contact the support and they helped me more than I imagined!
Great site. Great support

Date of experience: August 22, 2014
Texas
1 review
1 helpful vote
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I have never really ordered online this is my first experience and im happy thay I chose light in the box they have amazing products to choose from I would tell anyone and everyone yo check them out

Date of experience: August 22, 2014
Costa Rica
1 review
1 helpful vote
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Was a great experience for me I had lots of fun searching things to buy in this page, and when I order everything went ok I want to continue shopping!

Date of experience: August 22, 2014
Belgium
1 review
1 helpful vote
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So far all is ok
August 22, 2014

So far all is ok. Orders come in time without delay. Products are ok, usualy what you order is what you get. There are small bonuses from time to time.
So, if you know what you want you can order on lightinthebox.com without regret.

Date of experience: August 22, 2014
Malta
1 review
1 helpful vote
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Here is your previous review on our site for reference: Perfect! Good! And nice laser engraving! The packaging was perfect! And all wrapped

Date of experience: August 22, 2014
Greece
1 review
1 helpful vote
Follow Natasa P.
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Very professional approach, I even got money back for the delay. So, the only thing that is missing is to provide correct delivery time on their website, so I will not order it if it is too long. Otherwise, I order it and wait for one month and finally pay more as a result of a delay (pay more by paying workers two times, because they have to come again to finish the job with installation of the fosset).

Date of experience: August 21, 2014
Jamaica
1 review
1 helpful vote
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Hi, i am very comfortable with your co. Easy to deal with, your co put people first, and that is a BIG plus. With thanks Donald Thompson

Date of experience: August 21, 2014
Australia
1 review
1 helpful vote
Follow Janice H.
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Goods were delivered in good condition. Very happy with the service.
Keep up a good work.

Date of experience: August 21, 2014
GB
1 review
1 helpful vote
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I am very happy with the service provided by litb customer service, delivery, and the quality all very good. I will be ordering again

Date of experience: August 21, 2014
Washington
1 review
1 helpful vote
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It was the only website that I could find most of the things I needed for my upcoming wedding. The prices, and the daily sales is a great help, still search got my favors though, was a little upset that you did not have it in stock, but I will still visit your website in the near future.

Date of experience: August 21, 2014
Texas
1 review
1 helpful vote
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Excellent customer service, product was as described, prompt delivery.

Date of experience: August 21, 2014
Greece
1 review
1 helpful vote
Follow CHRYSI P.
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Variety of products, inspired clothes design, excellent service!
Thank you for your response to resolve the problems encountered

Date of experience: August 21, 2014
Slovakia
1 review
1 helpful vote
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Som spokojný, stránka čo si objednám to mi dodá najrýchlejšie ako sa len dá :)

Date of experience: August 21, 2014
Iowa
1 review
1 helpful vote
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I ordered a swimsuit and it fit perfectly and I received it in a timely fashion. I am very pleased with Light in the Box!

Date of experience: August 21, 2014
New York
1 review
2 helpful votes
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I purchased two pairs of shoes
August 21, 2014

I purchased two pairs of shoes. The shoes took a bit longer to arrive but when they did it was really worth the wait. Very pretty shoes! Much prettier than the picture on the website. I tried different styles of heels and am very happy with my purchase. Will definitely purchase again.

Date of experience: August 21, 2014
Slovenia
1 review
0 helpful votes
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Very simple to order, efficient delivery. I ordered more than 10 times. Excellent every time.

Date of experience: August 21, 2014
Kuwait
1 review
0 helpful votes
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My dress is amazing, exactly as per the picture and very elegant... Thank you so much...

Date of experience: August 20, 2014
Texas
1 review
0 helpful votes
Follow Tammy H.
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Shopping with LightInTheBox is always a great experience! Low prices, amazing quality, best customer service! Always a blast to shop on LightInTheBox :D

Date of experience: August 20, 2014
Arkansas
1 review
0 helpful votes
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I like the gifts i have obtained from this site and one dress that I bought for a gift I liked it on the model and it is beautiful to my eyes when it arrived at my home. I would very much suggest that women would look at the fashion that is here.

Date of experience: August 20, 2014