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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Nice jacket, lovely bright color, 2 real pockets, good quality and the fit is also as the size chart says (an M is 36 in EU). I had to pay extra tax at the door, but because i paid for the insurance i got my money back within a week after sending them a ticket with the invoice.

Date of experience: May 3, 2016
Norway
1 review
0 helpful votes
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Teléfono BQ
May 4, 2016

Hacen un buen trabajo, mi pedido llego rápido y con mucha eficiencia llegó hasta hasta la puerta de mi casa, es igual que el de la imagen y cumple con todos las caracteristicas. Grasias por todo me agradó comprar con ustedes

Date of experience: May 3, 2016
Colombia
1 review
0 helpful votes
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Muy oportuna la entrega y el producto es lo esperado, aunque con la tela un poco mas liviana de lo que aparenta ser. Buena relación precio - producto. La experiencia general es muy positiva y gana confiabilidad para futuras compras mas cuantiosas.

Date of experience: May 3, 2016
Ecuador
1 review
0 helpful votes
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Productos de muy buena calidad y tal como lo dicen en la pagina... tiempo de espera el indicado. Mucha confiabilidad

Date of experience: May 3, 2016
GB
1 review
0 helpful votes
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Never ever had a problem with LITB in 3 years yes you wait a bit but never over 28 days highly recomended

Date of experience: May 3, 2016
Germany
1 review
0 helpful votes
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Klasse
May 3, 2016

Schnelle Lieferung, schneller Kontakt freundlich zuvorkommend bester Versand. Bestelle Ich sehr gern!

Date of experience: May 3, 2016
California
2 reviews
2 helpful votes
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The clothing that I ordered was not made well and did not fit correctly

Date of experience: May 3, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Hi, Joe. This is lightinthebox customer service. Could you tell me your order number so I can check it for you?

Or, you may log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

Spain
1 review
0 helpful votes
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Funciona perfectamente para conectarlo a la TV pues necesito conectar un dongle Mirascreen y no cabía en el hueco.
Con esto lo puedo poner fácilmente.
http://www.lightinthebox.com/270d-hdmi-1-4-male-to-female-adapter-left-angled-type_p*******.html

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Rien à redire sur la qualité et le choix incroyable de cette plateforme, un seul problème de transport et le remboursement s"est fait sans soucis.

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
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Excelente
May 3, 2016

Um dos melhores site que ja comprei mandaram o produto em perfeitas condiçoes recomendo

Date of experience: May 3, 2016
Illinois
1 review
0 helpful votes
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This plushie looks exactly as I hoped! It came in time which is great because I ordered it as a gift. Can't wait for my boyfriend's niece to see it! Thanks! The gift for any Minecraft enthusiast.

Date of experience: May 3, 2016
NL
1 review
0 helpful votes
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Well they have seemed to have learned from last time, all action figures were now boxed separated and to make a long story short. They are awesome! If you are willing to pay some extra cost for import taxes, they are way to go and buy there!

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Produit conforme à la description. Achat satisfaisant.

Date of experience: May 3, 2016
NL
1 review
0 helpful votes
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Mooie witte LEDs voor de interieur van de auto. Ze geven een mooie, witte kleur. Ik heb ze ook gebruikt voor mijn nummerbord-verlichting. Deze lampjes vervangen goed de gewoonlijke gele leeslampen.

Date of experience: May 3, 2016
Ecuador
1 review
0 helpful votes
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ENCANTADA
May 3, 2016

LA MEJOR EXPERIENCIA! ESTA PAGINA ME GUSTO MUCHO YA QUE SUS PRECIOS SON CÓMODOS Y ACCESIBLES. ESTÁN AL ALCANCE DE TODOS Y TIENEN UNA VARIEDAD DE PRODUCTOS.
HE REALIZADO UNOS PEDIDOS Y ESPERO ME LLEGUEN MUY PRONTO. :)

Date of experience: May 3, 2016
Canada
2 reviews
0 helpful votes
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Easy-Fast-Secure
May 3, 2016

I've ordered many times from LightinTheBox and all the times I've received all my orders in a timely manner, neatly packaged and most of all cheap but without compromising their quality. I've never had any issues and one time i had to contact them their service support was excellent. My latest order was a fake tattoo that came within 2 weeks, the item was in excellent condition with an unbeatable price. I'm sure everyone will find things to buy and DO BUY them you will not regret it!

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Que ce soir pour la maison, voiture, bijoux, pour votre téléphone, il y a un large choix à des prix imbattables, le seul problème, la livraison, et lattente au service des douanes, il faut compter en moyenne 30 jours pour recevoir votre achat.
Dans lensemble, le matériel est correct, jai commandé des ampoules pour ma voiture, BA9S w6w 5W 11x5630smd 550lm, blanc froid, ils fonctionnent bien, très puissants.

Date of experience: May 3, 2016
Mexico
1 review
0 helpful votes
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Una buena opción de compra, es cuestión de leer bien las especificaciones del producto para no caer en errores al momento de ordenar. Sí, algunas prendas no están de acuerdo a la especificación, pero son la mínima. Es cuestión de leer adecuadamente. He tenido una gran experiencia en ropa para dama, ciclismo y trajes de baño. Creo que en ocasiones, falta material fotográfico real ya que las fotos son publicitarias y tooodo se ve más bello ahí, pero Light in the box permite que nosotros como consumidores pongamos fotos del producto terminado, y eso es importante. También es nuestra responsabilidad como consumidores.

Date of experience: May 3, 2016
Ecuador
1 review
0 helpful votes
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Excellent
May 3, 2016

Everything was great, i am so happy with all. The way to buy is so easy, and the client service is excellent.

Date of experience: May 3, 2016
Belgium
1 review
0 helpful votes
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Kabel werkt perfect, echter geen softwareupdate uitvoeren.
Gebruik enkel het programma dat gratis meegeleverd is.

Date of experience: May 3, 2016