LightInTheBoxReviews 13,787

I have a lot to say about this company. Ordered dresses from them, they came completely different. They told me to pay the shipping fee which was R1559. 58 to send it back and then I don't have to wait 2 to 8 weeks I can send through a pic as proof that I've sent the stuff back. I spoke to Rebecca and she said once I do this I'll be refunded. Now they don't want to pay me for a mistake they made that cost me my whole business and clients trust. I spoke to Vanessa who doesn't check the proof I've sent her and the fact that I took screenshots from their site to prove we had an agreement. I've had to use money I don't have to send back stuff that was a quality issue so they responsible for shipping. I've had enough nw, with over 20 tickets logged I speak to different people all the time and they said they were sending it to financial dept and would get back to me. Rubbish, all delay tactics. I want my money back and I'm not waiting 8 weeks

I ordered items which shipped separately. The tracking is useless as it only shows the item leaving no progress. The customer service ignores you and refuses to answer simple requests or to refund your money when you do not receive the items. I paid extra for expedited shipping and asked for that refund first, now I as I have not received the 2 parcels I want my money back in full, NO response at all. The only responses I have received are copies of my tracking numbers which again are useless. They cannot even tell me where the parcels are. One package I did receive the quality of the costume item was terrible ( coming apart at the seams) AVOID AVOID AVOID

Ordered a Go Pro mask, expected it in 5/7 days as it was stated when ordering... this changed to 20-30 days. Hate that they reeled me in by lying about the delivery date then asked me to be patient when they increased the time by 300%! Won't be using them again. Still haven't received my package. Feeling like I have been conned. What kind of business ethics are these? I ordered 8th October in their website it says "ships in 24 hours, Express Expedited 3-4 business days. It was shipped on the 9th, they tell me I should get it by 6th November- very misleading NOT GOOD ENOUGH! I Don't like the way they operate!

Thank you Pinni for your quick response! It was a surprise to see that someone has responded so fast and solve the misunderstanding with the delivery payment... Thank you Pinni!

I ordered a dress for a wedding that was very pretty but it didn't feel quite right so I wanted to return it. After speaking with customer service they told me the clothing is all of me to order so it's non-refundable. They told me I should have looked at the size chart that said everything was made to order, only thing is there is no statement saying is not refundable. After complaining I was offered a refund for 60% of the value. After another complaint I was offered the full refund value. I'm glad customer service worked with me to get this resolved

MiniInTheBox est un site fiable pour moi, tout ce que j'avais commandé sont arrivé sans problème.
Je le recommande, car c'est un site ou on peut trouver toutes les choses qu'on peut en avoir besoin.
Pour moi vu mon expérience, je n'ai eu aucun problème.

Har bestilt den 26/09-2016 og betalt for express levering. Da varerne ikke sendes rykker jeg og får at vide at varerne først bliver sendt 19/10-2016. Det kan jeg naturligvis ikke vente på og annullere ordren. Pludseligt modtager jeg en mail som fortæller at varerne nu er sendt den 03/10-2016... Skriver til dem og fortæller at ordren er annulleret og høre herefter intet på trods af flere rykkere... HOLD DIG LANGT VÆK.

MiniInTheBox er den samme som LightInTheBox.

UPDATE 14-10-2016: Der sker fortsat ikke noget. Nu er jeg tvunget til at bede banken om at sørge for at pengene kommer retur. HOLD DIG LANGT VÆK.

UPDATE 18-10-2016: Nu vil de gerne betale det fulde beløb tilbage men det kan kun ske via PayPal og det er betinget af at jeg fjerner denne anmeldelse fra Trustpilot. HOLD DIG LANGT VÆK.

I ordered my dress on 5th September, it's 14th October and I still have NOT received it. I paid for fast expedite post, absolute waste of time. The customer service just ignored all my enquiries and did what they wanted. I wanted the dress for a 1940 dance. I have not got it. I have asked for a refund... I have never had a service like it before online... I shall NEVER use again, and I hope people read this review and do not give them custom. I hope to prevent anyone else going through this and suffering the same plight...! Neve ever again.
I cannot believe they are still in businesses...! Frustrated let down and upset furious customer...!

I ordered a long wool coat on one order, its the only order that's arrived so far and was far from what I ordered! I got a cropped jacket made of felt that children use in nursery to decorate things with. The shipping cost more than the goods, yet two weeks later I'm still waiting for items that was supposed to of been shipped in24hr! Looking at my bill they've now upped the price so its gone up during transit! I payed 21£ for it to get here in5days yet the stuff only cost 12£! If I want to send stuff bk I have to pay and I dont get the the shipping fees back at any point! How they can get away with this I dont know. I complained about the 24hr shipping service 3times, as the stuff was shipped out over a week later! They sent back a link to the rules every single time, even when I pointed out how I didn't get what I payed for. I've spent over 100£ for my daughters birthday on my last pay check so I'm praying something worth giving comes, or they've ruined her birthday

Ik was aan het begin een beetje sceptisch, maar ik heb in september toch de stoute schoenen aangetrokken en kleding besteld. Het duurde wel even maar ik ontving vorige week mijn pakketje. Ik was zeer verrast, goed verpakt, top kwaliteit en al mijn vrienden zijn jaloers op mijn aankoop. Ik had me verzekerd tegen eventuele douanekosten en dat geld had ik binnen 3 dagen terug op mijn rekening. Echt klasse! Ik heb nu voor de feestdagen weer wat besteld en ik kan niet wachten totdat ik het binnenkrijg. Echt een aanrader dit Lightinthebox!