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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a tablet/computer combo and it came with Chinese language installed. All that can be changed to English is the keyboard. I cannot change the actual user language. They have only supplied me with broken links to customer support and are very disinterested in my problem. I'm out nearly $500 for an unusable computer.
Stay away
I wear standard size S in the US. I bought clothes size M still running too small. Also, i noticed the website listed most of the material of those clothes are fraud. Can't get hold of the customer service to help exchange or returns. Don't waste your money from LIGHTINTHEBOX.COM
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Actually customer can contact us via submitting a ticket: You may refer to this link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Llego en el tiempo acordado, buenos productos, buena calidad, recomendado al 100%... Considerar las tallas siempre son un poco mas pequeñas
I came across your site from a friend and I have used it for my bridesmaids dressings, decorations, and my dresses. I love this site and will continue to use it.
I ordered a grey dress paid for it kept tracking parcel it said undeliverable and to check carrier who is Royal Mail put in tracking number it doesn't exist sent email no reply feel very let down and will not be using or recommending this company ever!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
AVOID THIS SHOPP! FRAUD COMPANYY!
PAYPAL DISPUTE ONLE WAY TO GIVE MONEY BACK.
In MAY I bought car radio 170$ from EU WAREHOUSE. AFTER OVER 2 MONTHS I NOT RECEIVED PACKAGE. I WRITE TO LIGHTINTHEBOX message with complain.
They 2 times change the deadline to delivery package. In last message they write to WAIT to 24 JUNE. Unfornetely 70 days package was still note delivered. NEXT LIGHTINTHEBOX write to me to wait next 2 MONTHS FOR PACKAGE!
IT IS NOT ACCEPTABLE. ONLY WAY TO GET MONEY BACK WAS PAYPAL DISPUTE. AFTER 2 WEEKS PAYPAL ACCEPTED THIS.
AVOID THIS COMPANY! **************
Dear Customer, we have contacted you via paypal. Please check your paypal message. Thank you.
Me siento contento con esta compañía se las recomiendo que le compren, los productos llegan bien, y ni una vez he tenido problema.
Their free returns for damaged/wrong items is falsely advertised and they make no effort in their customer service to rectify issues that are directly as a result of their own company. We have spent over $450AUD on lights and are unable to return 4 which were delivered broken! They closed the ticket without resolving it, and providing fake "return" information, also specifying returns are at their expense (Which is advertised on their website and the ONLY reason we took a chance ordering from a Chinese website/company). Fiance & I are now out of pocket $280AUD for 5 lights we cannot use, and Paypal cannot refund this money unless we return the broken goods- which we have found out will cost more than $280AUD! We will be losing money to try and get our money back, as it seems many purchasers are! COMPLETE RIP OFF! WOULD NEVER CONSIDER RECOMMENDING THEM TO ANYONE AND WILL TAKE ACTIVE STEPS TO ENSURE NO ONE WE KNOW EVER PURCHASES FROM THEM.
Dear Customer, we sincerely apologize for the inconvenience. No worries, we'll take full responsibility of the problem. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I recommend everyone, I got everything right!
Shipping the product was very fast!
The price of mibox was very good!
Easy to run inside, but the only problem i got is: understand the match of the asian clotches.
The quality of products are so good, the images it"s very clear.
I've nver found something in my country with this quality and the most important item, the price: worth the day, it's more cheaper than in my country.
Don't order from this site Light in the box. It's a fraud they're selling products that they don't have the rights to. I found out they have my hair photo on the site and saying my hair is crochet hair and its not. Please report this spam company.
Dear Customer, please be noted all the photos are copyrighted by supplier. If there is any misunderstanding? We'll contact you in the private message and solve the problem for you. Please provide us a valid order number and item link you mentioned so that we can investigate. Thank you.
I bought a wig for more than 100dollars. I haven't received it it was supposed to get to me in 2 to 4days. It's been 2weeks now. On the tracking it is saying received. I have been trying to contact you guys on the my order customer service etc... but it is not allowing me to write to you guys. Please get back to me with a solid solution. I cannot afford to lose my money for nothing
Dear Customer, we'd like to help. Please send us your order number in message. We'll contact you in the private message and solve the problem for you.
Beaucoup de choix, produit en bonne état, conforme et qui fonctionne parfaitement.
Service après-vente réactif en cas de problème
I had ordered clothing from them, and they sent me a tracking number. It told me it was delivered a week before but it wasn't. When I emailed their support, they told me to "kindly be patient its on its way" and linked me the tracking number that said it had arrived (it didn't)
Trying to explain this simple problem to them was impossible. It would take them a day or two at a time to respond. I don't think they even read my messages. I got the same old "kindly be patient its coming" messages.
The 5th time I asked for a refund or for it to be re-sent, I asked for a supervisor/manager and I got an email from the same address claiming to be. But this time they told me to "provide proof that it never arrived." WHAT? How can I prove that I don't have something? I asked my mailman and he just laughed and said that was ridiculous. They refused to refund my money because I couldn't prove that I never received the item. I deleted my account after trying 9 times to get someone to help me. Never ever ever again. I don't care if they even bother replying here (company) as it's not worth the frustration of dealing with them to possibly by some miracle get a refund of the money I lost. I tried for weeks..
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I paid specifically for 6-10 day shipping it's been over 3 WEEKS and the package is NOT EVEN IN MY COUNTRY! First, they refused to cancel my order or change the size i specified BEFORE they even shipped it and this was THE SAME DAY and SAME HOUR I wanted those changes made! Then they send me a message after they shipped saying there was nothing they could do except give me a partial refund after 28 days or i return it and pay more for shipping than i paid for the bikini. Second, they lied about shipping time and REFUSE to refund. It will be the end of SUMMER before my bikini comes i am sure, and they said my shipping delay was "normal" and to wait 28 days! Why the hell did i pay more for shipping then!? I had to call my bank and get a REFUND from them! Avoid this site at all costs! Buy from ebay or aliexpress instead!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
We have forwarded to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16005293
Sincerely,
LightInTheBox Customer Service
I ordered a blazer and amount also paid through debit card on 1st August 2017, though till to day not even tracking my order
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Great service and it arrived safe, and in a timely FASHION without any issues. It was really issue to find what I wanted have it shipped.
I ordered 4 clothes from them. Two of the garments were wrong. One garment was completely wrong garment! Got Jeans Even though I ordered Chinos? Absolutely wrong pants! The other one has wrong zipper! I have mentioned both errors for them, and sent the pictures on the garments and pictures on the labels to them. Now I hear nothing from them? No response, no one who says they got what they want and that they will contact me? Nothing! I'm so terribly disappointed with them again! I've been shopping before and had problems, but did not think they were so bad! But they are apparently! Their customer service is quite poor. They send out automatic answers, but do not answer the question you have!
As it seems right now, I can not recomend anyone to buy something from them!
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15993538 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
It is true that I bought telecommunications accessories and I am very satisfied with the price-quality ratio and the ease and security of the purchase! I recommend this site for shopping!
Reviews2 | Completed Reviews
Women's Shoes Leather Chunky Heel Mary Jane Sandals Party & Evening / Dress / Casual Black / Purple / Gold
Jul 29,2017
These sandal are the prettiest exactly how the picture shows. The sizing perfect and the colour is just beautiful..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.