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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bellissima telecamera xiaomi ad un prezzo eccezionale. Funziona bene sia di giorno che di notte grazie agli infrarossi. Consigliata a tutti. Ottimo lightinthebox.
Ho ordinato dei campioni di stoffa, sono arrivati nei tempi prestabiliti e mi hanno aiutato a capire meglio il tipo di colore da scegliere per la stoffa che mi serve! Eccezionale servizio!
Lightinthebox is a good online chinese websit. I bought a smartphone Leeco with a low price and good specs. Shipping was really fast... took 24 hors to dispatch and 22 days to arive. Good I recomande
I have ordered from Light in the Box 3 times, and I've never been disappointed. All three times I ordered formal dresses, and each time I was very pleased with the product, shipping, and customer service. The shipping was very fast and I could check on the progress of the shipment at any time. The dresses themselves each came exactly as expected, the material was quality, and the packaging was secure. I'd absolutely recommend this website to anyone, especially because of the affordability, range of sizes, and number of different formal dresses. And you get rewards from past orders. Attached are a few pictures of a dress and clutch I recently purchased.
I have ordered over 14 products and will order more. You can't beat the price and quality. I was very happy with every purchase.
LightInTheBox is simply amazing. Variety of products, quality products cheap and best. Delivery time is also good and they accept cash on delivery
Amazing store, cheap prices among the stores I tested and seen.
Quick delivery with free regisrted airmail.
Daily offer.
The rewards points become useless. You cant use with most products.
I went on Lightinthebox to buy a new phone for my daughter and it's so easy to navigate and find the items i looked for, and it also came so much quicker than expected and was kept upto speed all the way through sale and to delivery
I was going to change my review to 4 stars since light in the box agreed to resend my shipment without charging anything. Today i finally received my new tracking number, i checked on DHL website it says "shipment on hold"; So i called DHL to find out whats going on. They told me the SHIPPER put an incomplete name AGAIN! They cannot ship out the item unless the shipper call in and fix it. I mean how can you make the same mistake 2 TIMES? UNBELIEVABLE, that means now i need to wait for another month for light in the box to fix this "ISSUE" again? How much longer i need to wait to finally "RECEIVE" the item? 6 more months?
Update: DHL just updated, shipment got RETURNED to the shipper AGAIN. Great now i need to wait for another month for Light in the box to "fix" it
It has been almost 1 week, my item is still not sent as promised. Customer service continue to ignore my message. I will keep this post updated and see how long they are going hold on the shipment. Order number: 1804052128842326
Originally I posted a bad review regarding the issues of my shipment. Customer service of light in the box saw my review and contacted me and try to resolve the problem. They promised me to fix the problem WITHIN 1-2 business days if i delete the review i posted; so i deleted my old review. Rite now it's already 1 week and they still haven't fix my issues, the worst part is they DON'T reply to my ticket messages at all. (On their website they promise to answer ticket messages within 24 hrs)
Order **************
Ordered March 28. May 6th, they still did not deliver. The package was not shipped. Very polite auto-answers resemble trade conditions two centuries ago (best so far was the "there is bad weather in china" so there is a delay). No possibility to claim refund or to cancel order. All tickets are closed automatically while problem persists. Finally, when trying to use the "complain to supervisor" link, auto-reply message informs that my "rating" does not allow me to address them...! FRAUD COMPANY! PLEASE STAY AWAY!
Dear Customer,
This is supervisor from Lightinthebox. I am really sorry for your case. We're contacting the carrier to know how come your parcel hasn't been delivered yet. We're very sorry for the discomfort, but please don't worry as we'll take full responsibility.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18185242
Thank you very much.
Order No: **************
Paid with insurance on 13th January 2018
Not received till 5th May 2018
All you can do is raise tickets, bots will send a reply telling you to be patient and wait 60 days and after 60 days raise another ticket to get the same reply be patient and wait 60 days. This is a scam, don't believe the positive reviews they are sent by the same scammers to lure fools like me.
Dear customer, this is supervisor from Lightinthebox.
The shipping method you choose for order was untraceable, which is the most economic shipping method we provided. We are sorry that you haven't received the order. And we have contacted the courier company for confirmation, usually once get the checking result from courier we offer solution at once.
After view your case, I had conducted ticket ID=18173172# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
They charged us $49 dollars shipping to start with then we got another £80 duty cost on top... the dresses were awful... when asked to return they wouldn't let us said we could only get 20% of our monies back or 30% on a credit?! Is this even legal? A total rip off
Dear Nikki, this is supervisor from LightInTheBox.
Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
About the the return request, please note you informed us you wanted to return the dresses for personal reason ( you selected I don't like option). We totally would like to assist, please note the dresses you purchased are tailored and we could accept a return in case there is any issue with them, as you can see on the product page (" Made to order dress ").
We are sorry that you weren't offered enough help, but please don't worry, after view your case, I had conducted ticket ID=18171808# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I paid for 5-8 day shipping for an item I needed for a party. Shipped on April 14, needed by April 26th. It's now May 1 and the package is still not here. Customer service is poor to say the least.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay and all the inconveniences caused. After checking, the package has arrived in US. You will receive it very soon.
Tracking Link: https://t.17track.net/en#nums=LY010223815CN&fc=03013
Online update tracking information: [2018-05-01 04:53 Your item arrived at our USPS facility in JERSEY CITY NJ NETWORK DISTRIBUTION CENTER on May 1,2018 at 4:53 am. The item is currently in transit to the destination.]
As we truly value you as our customer, I had conducted new Ticket ID =18152127 in our ticket center and provide a proper solution to help you fix this problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered some goods on 30th March, supposed to be 10 days! Still nothing by end April, so chased, we were out when post office delivered, only to have a form saying we needed to pay £13.69 tax? Nothing was stated on the original order- if it was a must have been very small print. Advised that if I rejected the order I would only get a refund of £24.00 - paid £34.00
So we will pay the tax and keep the goods, just hope they are up to scratch!
Will never use again
Dear Customer,
Please note that your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it.
But we do really want to help you. Our supervisor had conducted ticketId=18142665 in our ticket center and provide a better solution for your case. Please log in your light in the box account and check. Thank you for your cooperation in advance.
I suggest you be very careful when deciding to deal with Lightinthebox. I ordered from them some dresses according to sizes worn in America. Of course, after a long, long time I received the dresses and they were all very small on me. True, they were cheap, but the materials they were made off were also very cheap. I tried to control my disappointment and politely emailed to them to send me a return slip because I didn't want to pay for their return. I send them many emails and every time I did, I got back a message "problem solved." I even had problems donating those dresses to thrift shops because the sizes were not fit for American people. This blog is only the beginning because I'm also trying to get in touch with the Commerce Department. No US citizen should lose money the way I did.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I am afraid that you got some misunderstandings with us. Please be advised that all our clothes are made based on our own size chart. As our size chart is not US size, you need to measure yourself first and refer to the corresponding size chart to decide which size to take. If you just pick 1 or 2 size larger without refer to the specific measurements, the clothes are always go small. We appreciate your kind understanding in advance.
We received your return request for Order #28298012 in Ticket 17853716. In that ticket, we had sent you return instructions on March 18th to help you return all the items back for a refund. I feel sorry that you did not check that ticket till now.
I had conducted new Ticket ID =18137729 in our ticket center and will help you resolve all the problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Excellent store with good prices. Quite fast delivery and good packaging of goods. For all time has made more than 20 orders, all are happy. Many thanks. I recommend!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay of these 6 orders. Please be advised that we have asked our logistic department to file a case with our local post office to look for your packages. We are still waiting for the checking result. It will take a few more days for us to have the detailed result because there are several custom offices and post offices are involved. Please kindly understand we could only provide solutions for you once we get the checking result. If we arranged a refund/reshipment without having the checking result, the refund/reshipment requests would be rejected by our financial department.
We will contact our logistic department again and ask them to put a priority on your case investigation. We promise to get back to you on May 3rd and offer you a final solution to fix your problem. Please keep in touching with us by replying the ticket as all the information will be recorded in system.
Thank you for your cooperation and support.
After some issues in making contact, a problem I had is being resolved in a very efficient manner. A simple email contact would make any problems a lot easier to explain/resolve and the criteria for a returns process, take a photo, is no use when the problem is electrical and not physical damage. If all goes well I may well use them again.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I apologize for one of the products you received was unqualified. I also feel sorry to hear you feel difficulty to contact us. Please be noted we ask for photo of unqualified problem because we need to use it to seek compensation from the suppliers, then can provide refund or replacement for our customers. Next time, you may submit a photo to show the other 2 bulbs worked properly while this bulb did not work, so we could verify the problem. I highly appreciate your kind understanding in this matter.
I know it may cause much inconvenience for you to provide us the photo. As I truly value you as our customer, I'd like to deal with your case specially this time. I do not need you to send the photo any more.
I had conducted new Ticket ID =18077430 in our ticket center and will provide a proper solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Please click on the following link to see our response. https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18077430
Made order over 2 weeks ago. One order sent seperately never arrived. 3 other products arrived damaged. A large wedding hat, venetian mask and under skirt for costume ball were crammed into a single cheap cardboard box, so the mask and hat arrived broken. The company is a scam. They have the cheek to label the hat as 'fragile handle with care' and yet they sent it broke and distorted bent out of shape so that it cannot be worn.
The venetian mask doesnt even resemble the mask that was ordered online either.
Looking at the other reviews on this company, its likely that the ball dress i also ordered will never arrive despite paying extra for 'Expedited Postal'. The products should have been sent together in one delivery, as they were processed on the same day anyway.
The postal and shipping charges cost 33% extra on top of my entire order, and yet my ball dress has not even arrived. I have no use for a dress that doesnt arrive in time for my formal event.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
1) I sincerely apologize for the 3 products in the first package arrived damaged and all the inconveniences caused. We will take full responsibility of this problem. Please don't be worried.
2) Please be noted that we are not allowed to ship all the products in one package. If we put all the 4 products in one package, the package capacity would be very big and the shipping carrier won't accept the package. We had no choice but to ship your products in 2 packages.
3) Please also be noted the shipping method you picked for this order was "Postal Expedited", which usually takes 6-14 business days (8-20 calendar days) for order delivery. So your second package is not delayed when it was shipped out on 2018-04-05. You will receive it before 2018-04-25, which is 20th days of shipping. We appreciate your understanding in advance.
As for your case, I had conducted new Ticket ID =18063055 in our ticket center and will try my best to help your resolve all the problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Please click on the following link to see our response. https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18063055
Absolutely non existent customer service... I have been trying to place an order for two weeks and it still won't go through... After reading other reviews, perhaps I should be grateful... Absolutely nobody seems to be trying to resolve the problem. Very disappointing because the hats I wanted were for a Derby Party Fundraiser and now it is too late to expect Light in the Box to get them to us in time and it is too late to seek another source.
Dear Denise,
This is supervisor from LightInTheBox.
I truly apologize for this unusual situation. I can understand how much frustrating it is.
After checking, I apologize but I have to confirm your payments did not go through. I totally understand you may think this is a problem of our website, but actually we use a safe third party payment platform as most of US and international online companies.
As such, the decision to accept a payment or not depends on their security system first, and not on us. Common reasons why your payments is refused:
- Your Bank put some limitations
- Security code or other double confirmation mechanism of your card failed to guarantee the authorization
- Any other specific reasons that your Bank branch may clarify
We're sorry, but due to privacy concern we're not given the details on why your payment was refused. We may suggest to contact your Bank and in the case, use another payment method to pay.
I've conducted a ticket if you need any other help from me: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18049371
Again, I really thank you for you kind understanding.
I ordered six dresses in total! The casual beachy dresses fit but the formal dresses do NOT! I used their sizing chart and followed the measurements. I wanted to return the three formal dresses but light in the box will not send me instructions on how to do it. I filled out a ticket and someone had responded but only to see if I had USED THEIR SIZING CHART. Selena, who was the person who messaged me, never informed me on how to send them back. She has not replied to any of my responses! I am conpletely frustrated because I feel as though they stole my money away from me. I have a right to a refund and I do not recommend this website to anyone. In fact, stay away from it completely.
Dear Cassi,
This is supervisor Fabio. I am very sorry for this problem. Some of the dresses you ordered are made to order, so we normally need to verify if any problem happened with the tailoring.
But please don't worry. I understand your needs and I will help you return the dresses. I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18038176
Thank you very much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is supervisor from Lightinthebox. We do apologize, but DHL informed us that the name put on your address does not result valid, and they could not deliver the parcel for this reason, sorry.
Our supervisor is assisting you on ticket to find a prompt solution, please don't worry. https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18147661
Thank you very much.