On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Alles besten. Die Größentabelle sollte beim bestellen unbedingt beachtet werden.
Die Lieferzeit ist in Anbetracht der aktuellen Situation völlig Okay. Die Qualität der bestellten Produkte in diesem Shop ist super und der Preis ist vollkommen in Ordnung.
Ottima ordini fatti con voi molto belli... tranne il primo ordine con voi problemi di sdoganamento che ho pagato mi pare, ora non ricordo bene circa 33,00 euro + o -...
Inviato a voi per risarcimento per vs. E-mail... non ricevuto risposta.
Prodotti discreti e arrivi comodi e prendere qualche taglia in piú per stare piú comodi soprattutto d'estate
Il prodotto ordinato è arrivato nei tempi previsti
Purtroppo la manifattura presentava vistosi difetti
Contattato più volte il servizio clienti senza ottenere mai una risposta
Purtroppo a seguito di quanto capitato difficilmente farò altri acquisti
Questo è il supervisore del servizio clienti di Lightinthebox. Mi scuso sinceramente per quanto accaduto e per tutti i disagi causati. Mi piacerebbe aiutare.
Ho condotto un nuovo Ticket ID = 24167246 nel nostro centro biglietti e ti aiuterò a indagare su cosa ha causato il problema. Quindi fornirò soluzioni per te di conseguenza. Per favore accedi al tuo account light in the box--vai su "personal center"--"my ticket" per controllare la nostra risposta. Grazie per la collaborazione.
Excellent, the product arrived in very good condition, and it was as it appeared in the reference photo, the only problem is that the Courier mistreats the packaging, the box arrived destroyed
Foarte incantata de achizițiile făcute! Bucurie și încântare în fiecare colet!
Os resultados das medições apresentadas eram completamente disparatados.
Devolvi o produto mas ainda estou à espera de receber o reembolso integral - produto + portes de devolução.
Foi uma má experiência.
Espero que tudo venha a ser resolvido conforme o acordado.
Se assim acontecer, como espero, poderei voltar a ser cliente.
Este é o Supervisor de Atendimento ao Cliente da Lightinthebox. Eu gostaria de ajudar.
Eu verifiquei e descobri que seu pacote está atualmente na alfândega chinesa. A alfândega pode exigir mais alguns dias para concluir a investigação. A embalagem será liberada após o término da vistoria aduaneira e enviada para o nosso depósito. E processaremos o reembolso total para você após recebermos o pacote de devolução.
Aqui está o link de rastreamento do seu pacote de devolução: https://t.17track.net/zh-cn#nums=RT105180355PT
No entanto, eu realmente valorizo você como nosso cliente e quero fazer você se sentir feliz. Realizei um novo Ticket ID = 24167150 em nossa central de ingressos e forneço uma solução especial para sua consideração. Por favor acesse sua conta na caixa - vá em "centro pessoal" - "meu tíquete" para verificar nossa resposta. Obrigado por sua cooperação.
Achat ampoule caméra panoramique et petite SD/TF cette dernière est en rupture, malgré tout l'envoie de la caméra s'est faite ce qui est le principale de la commande, la carte mémoire est accessoire, la caméra est installée et configuré. Je suis très satisfait du service d'expédition :)
Nach anfänglich doch größeren Problemen mit dem Shop bin jetzt doch sehr zufrieden. Die letzten Lieferungen waren korrekt von der Qualität und der Lieferzeit. Auch das von dem Shop die Zollvorgaben eingehalten wurden finde ich sehr gut. Mit freundlichen Grüßen
Excellent en qualité des Produits vendus, Excellent en service commercial qui réponds toujours rapidement, Excellent en emballage et suivi de livraison qui malgré la distance les délais de livraison sont corrects
The order arrived very quickly.
I am very satisfied with the product as well as its fast delivery
The best choice whit This site.
Order was set and everything after worked fine as expected.
The only thing was. It took a few days longer but I was informed about and the reason why.
Size of the order matched with the tables.
Быстро выслали, получила как обещали. Товар очень качественный.
I think it is a very good page to buy clothes and cell phone cases, I would really buy another one there maybe it will take a little time Shipping if you live very far, but it is worth the wait and shirts are incredible
Taille exacte qui correspond aux mesures
Délai de réception cependant un peu long
Ikdyž tvrdíte, že zásilka byla odeslána, dosud nepřišla.
Vážený zákazníku,
Omlouváme se za způsobené nepříjemnosti. Opravdu vám chceme pomoci, ale jsme zmatení. Zmínil jste, že jste neobdrželi „kolo s květinou“. Ale zkontrolovali jsme váš účet, zatímco jsme nemohli najít tuto objednávku. Objednávka „41359048“ obsahuje pouze modrou košili.
Mohli byste to prosím dvakrát zkontrolovat a poslat nám správné číslo objednávky? Poté budeme s největším úsilím dále zkoumat stav vaší objednávky a vyřešit jakýkoli váš problém.
Předem děkuji za pochopení a spolupráci.
Bonjour! J'ai effectué quelques commandes dans le domaine du cyclisme; matériels, textiles... Le déroulement dans la logistique du transport des marchandises à travers le monde sans défaut, un suivi livraison commande par les équipes du site; rien à dire c'est parfait. J'ai pu grâce LightInTheBox, concrétiser mes rêves sportifs dans le cyclisme. Des articles de qualités, un travail très soigné sur le textile du cycliste sur route ou des sentiers, des maillots et cuissards au couleurs multiples ou vives.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Questo è il supervisore del servizio clienti di Lightinthebox. Mi scuso sinceramente per quanto accaduto e per tutti i disagi causati.
Per soddisfare la tua soddisfazione, ho condotto un nuovo Ticket ID = 24167286 nel nostro centro biglietti e ho fornito una soluzione speciale per il tuo caso. Per favore accedi al tuo account light in the box--vai su "personal center"--"my ticket" per controllare la nostra risposta. Grazie per la collaborazione.