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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This company sells very cheaply made items at very expensive prices. They will either not let you post a bad review, or if you can get a bad review past them, they do not include the low review rating against the product. I am currently one of two reviews on a product. The product page shows "Reviews (1)". And the star rating I left, one star, did not bring the five star rating down from five stars to two/three but remained at five. This company is purposely dishonest and should not be able to do business.
Could be nice for a special occasion or wedding. Lots of colors to choose from. Received in about 2-3 weeks.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear both dresses did not meet your expectation. But please be advised that your dresses are Made-To-Measure items. It means that we did not have any dress in stock. After you placed this order, we asked the suppliers to tailor 2 NEW dresses for you specially. We clearly state this information on the product pages. We are really sorry that you did not notice it before.
From your previous message, we are unable to confirm if our dresses have any quality issue. Based on our policy, we are unable to accept return for any non-quality Made-To-Measure items. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =24232274 in our ticket center and provide new Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered several watch bands for my son not realizing that the order was being delivered from China. I have to say the experience was very smooth. The tracking for my order was excellent so I always knew where it was and it arrived in a surprisingly short time. Plus the price was unbeatable. I would recommend this website.
Sneller geleverd als verwacht. Zeer tevreden met de goede en stevige kwaliteit van de tas
I prodotti sono validi, con molta attenzione alla grafica, il che mi fa molto piacere. Le taglie sono rispettate, il che è molto importante. Unica pecca la spedizione un po' lenta. Il sito è un po' disordinato/disorganizzato, si dovrebbe rendere più facile per il consumatore, che ci si perde abbastanza facilmente. Questa è un'esigenza ed un consiglio per arrivare a 5 stelle.
I received in a reasonable time the faucets I ordered. I am impressed that is a high quality product at a good price. It works perfectly and as an engineer I appreciate the effort of LightinThebox team to technically check the products before having them on the market. Great job guys!
Quería devolver dos piezas de una compra de 4. Me contestaban solo al correo de una de las piezas. Finalmente me comunicaron que anulaba la devolución de la otra pieza porque era una petición duplicada. No les he contestado porque han acabado con mi paciencia. Tampoco creo que les compre muchas más cosas...
Soy el supervisor de servicio al cliente de Lightinthebox. Pido disculpas sinceras por lo sucedido y todos los inconvenientes ocasionados. Haré un seguimiento de su caso y le ayudaré a resolver el problema con DOS camisetas. Por favor, no se preocupe.
Realicé un nuevo Ticket ID = 24229536 en nuestro centro de tickets y proporcioné nuevas soluciones para su consideración. Por favor inicie sesión en su cuenta light in the box - vaya a "personal center" - "my ticket" para verificar nuestra respuesta y díganos qué solución prefiere tomar. Gracias por su cooperación.
Seems like good quality on the fabric and sewing skills. Have a very Happy daughter who has been playing mermaid since she got it.
C'étais presque parfait. J'ai du réclamer la facture. Sino bon site et service.
Questo sito è un must per chi ama i gatti. Ci sono delle bellissime magliette e degli speciali vestitini a t-shirt con raffigurazioni di gatti. Io ho fatto molti acquisti su questo sito, che è cinese, e ho trovato prodotti che in Italia non ci sono. Il servizio clienti è ottimo. Peccato che ci siano difficoltà di spedizione; perché bisogna pagare il dazio e mi sembra anche l'assicurazione. I tempi di consegna sono lunghissimi. Io sono italiana, e dall'Italia alla Cina il percorso è lungo. Io questo lo immaginavo; ma i prodotti erano talmente belli che mi sono disposta ad aspettare. Danno la possibilità di reso; ma con tutto quello che bisogna pagare, forse è meglio accettare il rimborso parziale spese che danno. Danno anche dei buoni sconto Ci sono stati dei problemi; ma sono stati risolti. In definitiva, io do cinque stellette. Riguardo al mio ordine ******* devo dire che la mia maglietta bianca e nera con raffigurazione di gatto è stata molto apprezzata.
Sample shipped not all the same measurements match. Some garments are tight.
Come very fast, and quality very nice, soft bedding, and very beautiful
Perfect experience and fast delivery! Everyone is absolute professional trader and good communication with the sales department!
קביעת מידות מדויקת להפליא! צבעים מדהימים וחומרים טובים! ומעל לכל מחיר משתלם!
Very loud when in use but still works very well. I would recommend it
Delivery faster then expected. No extra charges and administration for EU dogane taxes. Article quality as expected in web declaration.
Good fitment, Quick shipment, value for money spent. I
Snelle levering en het apparaat voldoet helemaal aan mijn verwachtingen
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear MoMo,
We sincerely apologize for the inconvenience caused. But we'd like to help you resolving the problem. Could you please advise us more details about your problem with the product? Our supervisor will further investigate your case and help you resolve the problem with our greatest efforts.
Thank you for your understanding and cooperation in advance.