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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Wish i could give them no stars. I will never shop here again. Hope this saves some one the hassel i have had to deal with. I ordered two things off this sight. One of the order disappeared from their app. After my money taken from my account. I tried several times to reach out to customer service for help or a refund but i just kept getting the same email. Even tho i sent them the info they kept insisting for, inculding proff the funds where taken from my account when and what emails used. Very disappointed that they are this untrustworthy.
The blanket is tiny and does not reflect the size that is shown on picture at all! The fabric is thin. Forget it. The print is very accurate.
The fleece hats are so small that they will not give the warmth that comes from a bit of space.
Shipping took very long.
When I wanted to write my feedback on the site with only 2 stars, the page did not take my input. Hahaha
Hi Miri,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
When looking on the website, I see the blanket should be 90 cm width and 150 cm long. Can you please verify whether this corresponds with your order? Also forward us photos, so we can see the print isn't clear or accurate. Concerning the hats, are you unsatisfied with the material, or are they simply too small to fit an adult head? Please help us understand so we can help escalate this to the supplier.
In addition, I've found that this order reached you within promised schedule. It took only 2 weeks between the date of dispatch and delivery. Allow me to point out hat you've chosen 1 of our economical shipping methods, which requires between 10-18 business days to arrive at destination. Admittedly these long delivery intervals are not desirable, for this reason we would have recommended one of our better shipping methods for a small fee.
Any reviews submitted on our website need to be approved by our moderator. It could take 1-2 business days before the reviews appear on our website. Perhaps you just wrote it recently?
We have sent you an email (ticket #24605311) to help you resolve this problem. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
LightInTheBox Customer Service Team
Il sito ha un vasto assortimento di prodotti, ben descritti e corredati di immagini dalle quali il cliente può avere una più ampia visione dello stesso.
Dopo aver fatto l'ordine, il cliente viene sempre aggiornato sull'avanzamento dello stesso ed eventualmente, per mancanza di reperibilità del prodotto specifico, viene contattato tramite posta elettronica al fine di poter acquistarne uno con caratteristiche simili od eventualmente essere rimborsato.
Ottimo sito.
Muy bonitos, la medida exacta y cómodos, llegaron a tiempo y en buen estado
Very good jacket. Brilliant colours. As to describe in the web. Very confortable and warm. Standard delivery time. Recommended!
Satisfait de mon achat mais je trouve que les semelles ne sont pas assez epaisses
The item was exactly as described, the material good, the pants looks good, the only disturbing is the measures are not the same, size 38 is not the same at the 2 pants
Sowohl die Qualität wie auch die Verarbeitung der bestellten waren war in Ordnung Lieferung ebenfalls, bei Bedarf immer wieder gerne.
Ik bestel het meeste Truien en Tshirts.
Prachtige prints. En blijven mooi na vele malen wassen.
Ook de wandkleden zijn heel mooi.
Voor elk seizoen wel wat. TOP.
Buenas tardes, el paquete llego en tiempo y forma pero lo que no sabía es dónde llegó; quién, aquí en España me lo traía a casa porque en ningún momento la agencia de transportes que supuestamente debería haberme entregado el paquete se puso en contacto conmigo. Tuve que indagar hasta que la propia compañía, light in the box, me dijo cuál era la agencia, porque ésta no aparece en el historial de seguimiento del paquete y, entonces me pude poner en contacto con la agencia de transporte, que supuestamente decía que me habían llamado dos veces, lo cual no es cierto ya que en mi teléfono yo no tengo ninguna llamada perdida, tampoco me enviaron ningún SMS, ni ningún correo electrónico cómo hacen otras compañías de transporte. Al final me pude poner en contacto con ellos y yo misma fui a recoger el paquete a un pueblo que está a unos cuantos kilómetros del mío.
Fast and cheap, good quality products!
I've bought lenovo bluetooth earplugs. Seemed too cheap to be true but it"s safe! Buy confident
Placed a order on the 13th of October with a 5-9 day shipping time. Payment and order processed on the 13th, but did not get packaged to ship until 4 am on the 22nd of October. Completely ruined my plans and experience. All my co-workers, friends, and family agree we will never order from them again.
Hi Lance,
Thank you for reaching out to us.
We are aware of the importance of your order. Unfortunately the ordered product reached the warehouse a few days later than planned. Rest assured we'll take full responsibility for this problem. But I must point out this particular product came from an external supplier, hence we advertised it with a processing time of 2-5 businesses days. I invite you to verify on the website, directly under the product's 'add to cart' button:
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Processing Time: 2-5 business days
Shipping Time: Expedited Express 5-9 business days
(https://www.lightinthebox.com/en/p/plague-doctor-retro-vintage-steampunk-coat-masquerade-tuxedo-men-s-costume-black-burgundy-blue-vintage-cosplay-halloween-masquerade-long-sleeve_p8200888.html)
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The review didn't mention on what day the party takes place, but we sincerely hope it could reach you in time. In case the order will be too late, then you may refuse the parcel upon delivery. We will process your refund once you were able to do this. You can follow the progress of your package on the link below:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=3543281851
We have sent you an email (ticket #24605304) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Total scammers. Would not provide return address for more than a month. It is October. This has been going on since July. $#*!ty product was sent back and they keep playing games. DO NOT BUY
Hi AjD,
Thank you for leaving a review for our store. Please accept our apologies for having faced this very unhappy shopping experience.
I was informed by our financial department, that following a dispute your credit card provider made a chargeback and reversed the transaction. By now the full amount should already been received. Can you please verify your last month's bank statements? It isn't necessary to return the package back, since you were already reimburse.
We have sent you an email (ticket #24605282) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Just got dress yesterday it does not fit. It was the largest size they had to offer. I ask for ticket within 20 minutes of receiving the dress. So I could not exchange and they WILL NOT refund my money! I am very upset and will not recommend this site to anyone
Hi Laura,
Thank you for leaving a comment on our page.
The majority of items can be returned, except for 'Made-To-Measure' items such as the dress. As told by my colleague told we can't accept it back, as we don't keep stock for these products. Be aware this dress was made specially for you, it took a tailor 12 days to make it from scratch. Also the standard sizes need to be made exclusively on demand. There is also a 'Made-To-Measure' logo on this item's webpage, directly under the 'add to cart button' to indicate this.
We have send you an email (ticket #24598122) to further handle this problem.
With kind regards,
LightInTheBox Customer Service Team
I just contacted Lightinthebox regarding a dress I ordered on their website. The positive is that the item shipped relatively quickly, the problem is that I ordered a small and the dress swallowed me whole. The waste on this item is about 40", that is not a small! This was like getting an XL. The tag inside says small, so I know I got the right size. Unfortunately, when I reached out to customer service they gave me a choice to 'return' for 10% of the value, a 20% credit, or pay to return to China, which will cost more than the dress itself... not very good options. I don't mind eating the shipping, but just is unfortunate to not be able to return an item. Especially when the sizing was terrible.
I want to note that I did receive a refund, which I appreciate. However, I still would not order from this company again. Sizing was way off, and I can't make returns in the future. I do want to recognize that the company did at least try to make it right... going form 2 stars to 3.
Hi Angela,
Thank you for writing this review and reaching out to us.
I am sorry that you feel been let down by our company. We firmly believe returning an item should be easy. Allow me to mention that we sell our clothing with their exact measurements indicated in both centimeters and inches. This is the reason why we usually won't consider a sizing issue as a quality problem. Given the dress value wasn't high, my colleague tried persuading you keeping the product with a small discount. I am sorry if you found this to be inappropriate, while in fact this was well-meant. This allows you to reevaluate which options are most beneficial. At the same time, I can understand you are not eager having to bear financial loss on this. On another note you should be able to send back a parcel from the US to China for the amount of 14.25$ (First-Class Package International Service). The list with the tariffs can be found on the link below:
https://www.usps.com/business/prices.htm
We have sent you an email (ticket #24592308) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I'm happy with these tweezers as they make feeding my tarantulas safer (for all of us) and it's easier to grab hold of prey items without turning them to pre-killed mush. Just a tiny bit less sturdy than expected, but hey, they do their intended job just fine.
When the lamps arrived they were great! Right size so they fitted perfect.
Ich bin sehr zufrieden mit der Exta-Qualität Und ich werde dich gerne wieder ausbügeln.
Fast shipment, excellent quality. Woul definitely recommend to anyone
Purtroppo troppo grandi anche se belli un tipo un po' troppo corto
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello
Thank you for leaving a review for our store. We stand behind our products and customer satisfaction is our number #1 priority. Can you please tell us your order number? This will allow me to find your order. Possibly you've made multiple accounts on our website, you may want to try login under different email addresses, through Facebook or google. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team