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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This place is an absolute joke. Its been almost a week now and my order still hasn't shipped. I emailed them to cancel my order and they said they could do 30% store credit or 20% in a refund. Wtf i wont all of my money back that i wasted on you. Save yourself some money and dont shop here!
Do NOT buy from this company! The sizing is not accurate. (Way too small) The fabric is low quality. The return process is horrible! I had to manually enter a return for each item in the computer and wait for LITB to email me back. I had a choice to return the items to China on my dime, receive a partial credit to use on the site, or get a 20% refund. I chose the refund and said I would never do business with them again. Then they offered me a 30% refund, which I had to manually activate back to my credit card. The clothes look cute, but the business practices are awful. I am out $200 and have six dresses I can't wear.
Hi Julie H,
Thank you for reaching out to us
We firmly believe returning an item should be easy. I've checked through previous correspondence and am afraid there could have been a misunderstanding. It seems you've requested a return based on the items not fitting, consequently the offered 30% was based exclusively on this problem, and could be inappropriate. This is also the reason we wouldn't be able to cover your return postage, as a problem related to size will usually not be considered as a quality issue.
Can you please let me know for which of the products the fabric quality wasn't sufficient? Should you have regretted the partial refund option, then we can still accept a return for a full refund. Also be aware that your parcel will be subjected to our warehouse their quality checks. If they can find any issues with the products, then we'll be able to cover your return expenses. However, I will emphasize a second time that a problem related to size cannot be regarded as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart.
We have sent you an email (ticket #24676506) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
We ordered some hoodies weeks before needed for Halloween. Nov 1,2 of 3 items showed up and quality was not great.
Hello David,
Thank you for leaving a comment on our page.
I saw that you've ordered 3 hoodies, made through 2 separate orders. A First package was delivered on the 1st of November, the second parcel shouldn't take much longer to arrive. I do regret both orders couldn't reach you in time for Halloween. It seems none of the chosen hoodies were in stock, these needed to be purchased from an external supplier. You will find we advertised the processing time of 2-5 business days immediately below the 'add to cart' button.
Would you please describe which aspects of the quality that weren't satisfactory? It could help me make a claim against the supplier and seek full reimbursement. However, if you simply dislike the hoodies, then we can immediately help you to return these. For the second parcel, if you prefer a refund then you may try to refuse it at the moment of delivery. This package can tracked from the ling below:
https://t.17track.net/en#nums=9200190281670518571914&fc=21051
We have sent you an email (ticket #24676465) to further help your resolve this.
Thank you for your cooperation in advance.
LightInTheBox Customer Service Team
Bought some boots, they're nice and arrived fast. Ordering was hassle-free. Will use again
Everything ok. Size are good and articles arrived in good conditions.
Mooie zeer mooie opvallende artikelen, waar ik al heel vele goede commentaren op kreeg en die de herkomst vroegen. Dus doe zo verder. Fantastisch!
Des articles qui conviennent parfaitement à mon épouse et à moi
Pour nos plaisirs au quotidien
We are still waiting for a tracking code, that should be available, we wait very long. So we cannot say that we are satisfied
Cool dress, cool price and fast shipping! My daughter is very happy
I have never ever walked in more comfortable footwear, super!
Order is nice here. Its cheap and fast delivery. I guess you can find whatever you might need
Ras rien à signaler comme les sites européen je recommande
La entrega ha sido muy rápida, los vestidos muy bonito y la atención al cliente muy profesional. Gracias
I ordered human hair extensions from here. I can say it's not real human hair but the quality isn't terrible. They don't tangle too easy and the color was correct. The length was not. They are thin and brittle and took 1 month to arrive. Had I known it was coming from China I would not have ordered. They work for what I want but I would have wanted them to be thicker, longer, and arrive sooner. I won't be buying again but I'm glad I didn't have as bad an experience as some of the other buyers.
DRESS DID NOT LOOK LIKE PIC AND DID NOT MATCH DISCRIPTION! NO CUSTOMER SERVICE, REFUSE TO DO ANYTHING! 1 STAR BECAUSE YOU MUST CHOOSE *** BIG ZERO! ***
Hi Mark,
Thank you for reaching out to us.
Please accept our apologies for having faced this very unhappy shopping experience. I've checked, and saw that you've contacted us back in June. You've mentioned the dress wasn't as described. We have been selling these handmade dresses for over 12 years, with a high rate of satisfied customers. I am very sorry that this wasn't the case for you order.
To make a case, we needed clear photos as evidence. Unfortunately we didn't receive those until last week. After comparing the photos with those on the website, we couldn't spot any differences. Be kindly noted that the sleeves are separate pieces, as shown on the website. To elaborate why the return wasn't accepted, made-to-order products belong to a special category. Even the dresses in the standard sizes need to be made from scratch. Then there is also the problem you are in possession for almost 5 months of this dress, while returns can only be granted within 30 days after having received the item.
We have sent you an email (ticket #24649438) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Buy at your own risk!
No return policy
Cheap material
Runs smaller than in details
They make it so it is too costly to return item to randow warehouse in China (even though package did not come from China)!
Buyer beware!
Had to contact Paypal just to get in touch with them!
Hi Stacey Brown,
Thanks for leaving a comment on our page.
We firmly believe returning an item should be easy. The first step is contacting our customer service by submitting a support ticket from the website. We regret you've resorted to raising a dispute through Paypal instead. After we received this dispute, one of my colleague made contact to find out more about the problem. You've replied our email, by telling the costume didn't fit, and you disliked the material. We are very sorry for this. Allow me to mention that the sizing might run small when compared to your habitual North American size. For this reason we sell our clothing with their exact measurements indicated in both centimetres and inches. Additionally, we regret we don't have an address in the US, the address you saw on the shipping label is of the USPS depot.
We invite you to check your mailbox (ticket #24649418) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I ordered from this light in the box about a month ago. The next day, after placing the order, I received an email asking me to send a photo of the card I used to place the order and ID otherwise my order would be cancelled. This was after light in the box had already placed a hold on my account for the full amount. I emailed back and asked why this info was needed and of course no response. I did not send the information, the order was cancelled BUT Light in the box STILL CHARGED MY ACCOUNT. I contacted my bank and started a dispute and light in the box is still trying to hold on to my money.
Spare yourself the trouble. Buy from a reputable company.
Hi Onieka B.,
Thank you for reaching out to us. I am sorry and will try my best clarifying why we had to cancel your order.
Unfortunately your payment didn't pass through our financial department security checks. We had doubts of you being the legitimate cardholder of the credit card you've used to pay your order with. No photos of your ID card were needed, the only thing requested was a photo of your credit card, showing the name of the account holder and the last 4 digits, as shown on the link below:
https://www.lightinthebox.com/download/35ec74ee-02c2-4822-9b9e-2c6a30a8e485
Please be aware this procedure is for your protection, and with your best interests in mind. Your payment wasn't accepted due to your refusal to comply. The amount was returned to your bank account, and will be shown in your next bank bill. You may refer to the following link about the refund time:
https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
We have sent you an email (ticket #24649411) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Sold us a defective product and won't give us refund. Don't waste your time and money. Made in China. Should've known better.
Hi John,
Thank you for leaving a review for our store.
I’m really sorry to hear you were having issues with your order- please accept my apologies for the inconvenience caused. You might have missed the response from my colleague yesterday, you were offered a full refund without having to return the damaged item back.
We invite you to check your mailbox (ticket #24649380) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Terrible quality. Very cheap, and very small. Could barely get it over my head, and extremely uncomfortable to wear. From the experience from the customer service team in returning this product, I would never order form this company again. Stick to Asos or something with quicker order processing, and better quality.
Hello,
Thank you for having written a review on our page. We regret this purchase wasn't a positive experience.We do appreciate any feedback which is taken seriously. For any other issues you can contact our customer service from within your account.
Happy to be at your service!
LightInTheBox Customer Service Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Colten,
Thank you for reaching out.
I saw that you've contacted us last Sunday and requested to cancel the order. My colleague explained it wouldn't be shipped before the 3rd of November, and offered you a 30% partial refund as a way to convince you of keeping it. As you accepted this we've sent your order this morning according to schedule. You can track the parcel on the link below:
https://t.17track.net/en#nums=9200190281670519343022&fc=21051
I am sorry, apparently there was a misunderstanding concerning the total delivery time. The reason we can't immediately despatch your order, is because you've chosen a product from an external supplier. Hence, you will find we indicated the processing time of 2-5 business days directly under the 'add in cart' button. In case you would prefer a refund, then you may refuse the parcel upon delivery. We will process your refund once you were able to do this. However, if you can accept the order, then we can offer you a 20% partial refund as a commercial gesture
We have sent you an email (ticket #24676514) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team