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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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This is your sign to never ever use this website. They have a plenty of positive but yet fake reviews that make you feel confident. I ordered dress that was completely off sizing (S felt like L) and I could not return it. They suggested me to return it and pay for unit and the cost of the return would exceed the purchase cost, it makes absolutely no sense. All they offered me was $10 refund when I paid for the dress $100. Absolutely horrible customer service. It feels like scam. You can go to Aliexpress and get dresses that they sell for hundreds of dollars much much cheaper and it would be the same exact dress. Just please do not waste your money. I guarantee you will be disappointed.
Bad quality, return process impossible. Customer Services even described return process as 'hassle' so had to settle for 20% off price of a garment which I will never wear!
Hi Judith,
Thank you for leaving a comment.
We strive to offer good quality at an affordable price. We also believe returning an item should be easy and straightforward. There could have been a misunderstanding, since we couldn't spot quality problems on your photo, you were offered to either keep the garment with a 20% partial refund, or a return for a refund. Would you please briefly describe which aspects of the quality were unsatisfactory? If this can be proven, then please send us better photos of the garment outside the plastic packaging. This will allow me to make a claim against the supplier and seek full reimbursement.
We have sent you an email (ticket #25019609) to help you resolve this. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
LightInTheBox Customer Service Team
I ordered work trousers and never received them. They asked me weeks later to pay more money for delivery. They made a story that my address was wrong and have made no effort to get in contact. I have made all the effort to get in contact and no one has answered.
Thankfully I am using this as a great opportunity to make money from suing there misleading company. They have caused issues for my work and believe me, I will be reimbursed.
I ask anyone who has also had issues with lightinthebox to get in contact with me and I and my lawyer will help you.
My dad works in law enforcement, and I have seen him sue for much minor than this. So trust me folk, they won't get away with this one! All it takes is to mess with that one wrong person.
Merry Christmas and I'll see that everyone's money is refunded.
*******@gmail.com
Hi Jordan,
Thank you for leaving a comment on our page. I am sorry to read about the difficulties you've faced with receiving your order. I presume that you've refused to pay the custom duties, the parcel was sent back? Should there be any problems with the delivery, then we can help you obtain a refund. Can you please share with us your order number or contact details? For any other issues, you can contact our customer service directly from the website.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
Ordered a shirt from this store. The shirt in the advert. Appeared to have gold glittery type adornments. When I recieved it I was upset to see that the shirt was basically "Blah" Colors are not vibrant as they appeared. Overall drab looking. I won't be purchasing anything else from them.
Hello Pamela,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Our order is over a week late we've sent 6 emails we have looked for a customer service phone number by all means.
No communication from light in the Box we only get more sales emails by this by that more junk.
The order is Too Late now.!
Our order is a week late with zero communication. LITBs tracking failed to work. Litb, please call us or simply REFIND.
Hi Michael,
Thanks for leaving a comment on our page.
Please accept our apologies for the troubles you've experienced while trying to reach out. It seems until present we didn't receive your emails. A support ticket can be created from the website. If this was done correctly, you would first have received a confirmation email, followed within 24h by a response from one of our agents. Unfortunately, we currently don't have a hotline available. Please don't worry, according to the logistic department your parcel will be delivered through the course of next week.
Tracking website:
https://t.17track.net/en#nums=9405528206335480358156&fc=21051
Due to the peak season, it will be delivered a few days later than first anticipated. In case you can't use the items anymore, then you may refuse the parcel upon delivery. We will process a full refund once you were able to do this.
We have sent you an email (ticket #24976306) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
These reviews must all be fake or this company would never get above 2 stars. Their size chart isn't even close. They say their clothes' are normal US size and I was stupid enough to believe it. XL fist like a medium. Took 3 weeks to arrive and it's flimsy, cheap material. Now a week from Christmas and I'm scrambling to find something else. I even have to email them for approval to return. What do you want to bet that email goes unanswered? Couldn't be more disappointed.
Hello Richard T,
Thank you for writing this review and reaching out to us.
I am sorry that you have faced this very unpleasant and disappointing shopping experience. Allow me to mention that we sell our clothing with their exact measurements indicated in both centimeters and inches. This is the reason why we usually won't consider a sizing issue as a quality problem. On this subject, can you briefly describe which aspect of the quality were unsatisfactory? Your answer will allow us confronting the supplier, and help us take appropriate measures. In any case please do not worry, we can claim a full refund without you having to return the shirt.
We have sent you an email (ticket #24976285) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I am extremely worried. This was my first time purchasing from this company. It was to be my Christmas gift to myself. My order - 6 items - was just above $200. There does not seem to be a quick return process. I communicated my refund request on the day of receiving the order. I submitted a refund ticket request for each item individually. Each ticket included a picture of the items - still intact. No refund ticket has been issued. I cannot afford to give them $200 dollars for nothing that I can use. I am anxiously awaiting for this return process to be finalized.
Hi Sharon,
Thank you for having reviewed our store.
We regret that dresses weren't satisfactory, and take this kind of complaint very seriously. A return can be requested from the website, by selecting each item that needs to be returned. I saw that the return instructions were provided 4 days ago. Have you already found the occasion to return the package? Once the parcel reached us, it will be subjected by the quality checks of our warehouse staff. If they can find that 1 or more dresses look different, then we will submit a claim against the supplier, and include a refund of your return expenses.
We have sent you an email (ticket #24967604) to further assist you with the return procedure.
Awaiting your details,
LightInTheBox Customer Service Team
Paid premium for expedited shipping. Had no idea it would take sixteen days to pull, pack, and deliver one hoodie. Do not get taken like I was!
Hi George,
Thank you for having reviewed our store.
I am very sorry we couldn't have your order shipped on time. When looking on the website, I see that the hoodie was advertised with a 1-3 business days processing time. Unfortunately, due to the current peak period, the supplier wasn't able to cope with the increased demand. We apologize for this delay. The package was shipped 2 days ago, and according to DHL will be delivered on Monday the 20th. You can follow it on the link below:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=3572583523
We have sent you an email (ticket #24967589) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I am pleased with how everything was informed and worked
The item that was purchased looks nothing like the picture. Poorly made product as if a child made it. Cheap material and cheap looking as well. Then you have to jump through hoops to get your money back. But they had no problem or trouble to quickly take your money. NEVER AGAIN WILL I USE THIS SITE
Hi Donna B,
Thanks for reaching out to us.
I am sorry that you've faced an unpleasant experience with our store. We firmly believe returning an item should be easy and straightforward. I saw that the return instructions were in the meantime provided. Are there any parts that you request help with?
Upon checking previous correspondence, I am afraid there could have been a major misunderstanding. You've told that the jacket was too small, without mentioning that the quality was bad. Can you please tell us more details and if helpful provide us with photos? This will help us claim a refund of the return postage. However if the jacket is simply too small, then you can still proceed with a return for a refund. Please note, a problem related to size cannot be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart.
We have sent you an email (ticket #24967555) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
BUYER BEWARE
I posted a 1-star review previously, but I wanted people to know that the company posts a response to negative reviews as if they are going to do something to address the negative review, but then they do NOT do anything. The response is fraudulent - just like their marketing and sales.
I purchased an item that was totally the wrong size - according to their own measurements (in inches) that they posted on their own website. When I contacted them about it, they told me it would cost more to return the item to China than the item costs and it wasn't worth bothering and they offered me a 10% refund.
This is a SCAM Chinese seller that does not stand behind their products.
AVOID
Hello Dear J
I am sorry to hear that your sizing experience was not satisfactory. An apology for this, I will do my best to help you with your case.
Please note that our size pattern is different from normal size because it is Chinese. We provide a size chart with measurements for each product to help you select the best size for you. If this is not done, there is a strong possibility that it will not fit the selected size.
I have created a ticket # 24959119 contacting you with the information about the solutions of this matter.
Sincerely,
Doralis,
Customer Service Lightinthebox
I bought some sweats. Wouldn't recommend buying them or anything else from this LightInTheBox. The color did not match and the fit did not taper like in the picture. The customer service was worse. When I asked to return the product for a full refund, I was told no, and only offered a store-credit for 30% the value of the product or a refund of 20% of the value of the product. This whole operation seems based off misrepresenting products and then having return policies that don't make it worth returning the product because you'll just lose even more on paying for the shipping. Guess I can cut the pants up and use them as rags or something.
Hi Jason,
Thank you for writing a comment on our page. I
I regret that you've faced this very unpleasant shopping experience. We believe returning an item should be uncomplicated and straightforward. In your case you've requested to return low value pants, for the reason they didn't fit and because the color didn't match. The return for a full refund was accepted. However when looking at your photo, we were abble to conclude the colour was identical compared with the photos on the website. Considering the pants are just $20, proceeding with a return wouldn't have been profitable, so we might try to seek options that are more advantageous. I am sorry if you found our offers unreasonable or inappropriate.
We have sent you an email (ticket #24967512) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I have never written a review in my life but this experience was so bad that I have to let other people know. I was not happy with the quality and fit of the shoes I bought. When I reached out that I wanted to return them, I received an email letting me know that I would have to pay shipping costs back which would likely cost more than the shoes themselves even though shipping to me was only $10. The email also said that I had two other choices. I could keep the shoes and get awarded 40% of my purchase or keep the shoes and get a refund of 30%. Since I wanted nothing to do with purchasing anything else from the company I chose the refund. I then received another email stating that I would not get a refund but I would only get a credit. This company is definately one big scam! If I didn't have to put a star I would have left zero. I am so disappointed in myself, I usually see this before I buy. First thing I looked at was the return policy. Don't use this company if you have ANY doubts whatsoever!
Goodmorning Jennifer,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I've checked the photo you've sent us earlier, but couldn't spot any quality problems with the shoes. Can you please describe which aspects were unsatisfactory? If this can be proven, then better photos will be greatly appreciated, and allow us to seek full reimbursement. Rest assured we will take full responsibility if any issues can be confirmed.
In any case you still have the option to proceed with a return for a full refund. If the warehouse their quality checks don't reveal any quality issues, then the return postage will need to be borne by you. The supplier was willing to offer a 30% partial refund without the need of returning. The amount of USD 22.30 is available since a few days on your Lightinthebox-account, and could be immediately transferred back to your bank-account in just a few mouse clicks from the link below: https://www.lightinthebox.com/index.php?main_page=store_credit
We have sent you an email (ticket #24957292) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Of course it takes forever to get merchandise from them, but that wouldn't be so bad in that in their photos, the sweaters look great. I have never seen a sweater like this. There is an inner, partial layer in the front that must be zippered. When you do so, it produces a big lump because the inner material is drawn up into a ball. If you don't mind walking around looking like you have a pot belly, than this is the sweater for you! The photo doesn't even begin to show how ridiculous it looks when you wear this sweater. In addition, the sleeves are too short. This thing is going into the rag pile! :( Buy American!
Hello Sandy,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I made a purchase ************** and canceled the order because it was going to take longer than I thought to ship. I received a notification from customer service that, it is a made to order and I have to pay 50% of the cost. However on the shopping website there was no alerts for any of my purchases that says made to order. I will shop on this website
Goodmorning,
Thank you for reaching out to our customer service.
I saw that you've requested the cancellation, 4 days while we were processing the order. As mentioned the dress you've ordered belonged to the category 'made to order'. This means that from the moment you've paid, the tailor had cut materials and made everything from scratch. As such, cancelling the order would result in an unfinished product, loss of fabric and 4 days of work going to waste. Since you told you weren't aware of having ordered a made-to-order product, my colleague offered a full refund without deduction. Kindly check your PayPal account, the full payment was returned since 2 days.
We have sent you an email (ticket #24957271) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
It was really a simple task. Fashion a fabric cylinder of a particular diameter and call it the equivalent of a "calming dog ears cover". There could only be a couple of ways to get it wrong. So, when a friend ordered me one that was too small, I looked for a way to buy the product other than via the usual Mega-retailer. So after waiting 2 weeks, it arrived today. It is nothing like the original product and is still the wrong size. The fabric of the original is a soft fine fleecy sort of fabric with stretch in 2 directions allowing for some sizing adjustments. The fabric of the Light in the Box product is slippery polyester knit with the stretch oriented along the length, preventing any give in the diameter. (That was an easily avoidable error.) Do not buy this product from Light in the Box
Hello Cora,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Got a demon slayer hoodie for my 9 year old daughter for about $35. I ordered it two sizes bigger knowing they run small. When I got it, it was so small it prob would fit a five year old. I tried to return it since it said it had a "100% return policy." So I get an email saying " "we have closed all our return locations in the United States, so u need to return to China, which is cost prohibited. So we can give u 10% rebate and u can keep it." Thanks for nothing. Con artists.
Goodmorning Eric,
Thank you for reaching out to us.
I am sorry that you feel been let down by our company. Please be aware that we don't have a return address in the states. Packages must be returned to our warehouse back in China. My colleague suggested keeping the hoodie with a 10 % partial refund, since its low value would make it unprofitable to proceed with a return. I regret that you found this unfair, while it was well-intentioned. As for the sizes, these can be accurately be ordered by following our size chart. You will find this size chart of the hoodie directly under the photos.
We have sent you an email (ticket #24957257) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Too bad I have to give one star. DO NOT ORDER FROM THIS SCAM COMPANY! The product is garbage, arrived too late for my event, though I wouldn't have worn it anyway. Super cheap fabric and so wrinkled it is unrecognizable to the picture on their site. Requested a refund in the 7 day "return for any reason" window and then learned that I would have to pay return shipping to China, though the package arrived from a US address. In their customer service email reply they tell you that they've found the return shipping to China to cost almost as much as the product and can take months, so instead did I want a 10% refund or a 20% credit to spend at their store? Then when I replied (the same day) to that message, I was past the 7-day window once I got their next reply, so now nothing. What a SCAM! Skip ordering from this company. Terrible.
Hi Julie,
Thanks for leaving a comment. Please accept our apologies for having faced this very unhappy shopping experience.
I've checked through previous correspondence and am afraid there could have been a major misunderstanding. You made a return request, and only complained that the dress was delivered too late for the event. We very regret this, but considering that this order reached you within promised schedule, you would have been responsible for return postage. This order was made on the 22nd of November, and parcel delivered 11 days later on the 3rd of December. Also allow me to point out that in none of your messages you've mentioned that there was an issue with the quality. Consequently, the offered 10% partial refund or 20% credit to keep the dress would be deemed as highly inappropriate. Please don't worry, we stand behind our products and will immediately fully refund you, the dress doesn't need to be returned. Finally, we don't have an address in the US, the address you saw on the shipping label is of the USPS depot, with whom we don't cooperate.
We invite you to check your mailbox (ticket #24908164) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Purchased a jacket, what they send me loos that's been washed and used before, have no tag. They robbed me …I will give them 0 stars! They only scam the people!
Hi Iris,
Thank you for reaching out to our customer service.
We apologize that the jacket wasn't satisfactory. We've made a report towards the supplier based on the comments in your review. We'll try to make a claim. Don't worry, we can justify a full refund, the product doesn't need to be returned.
We invite you to check your mailbox (ticket #24908140) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
I have tried contacting these folks through email and they are unconcerned and does not seem to show no interest in making sure you receive your order. They think it's a joke. Very poor and selfish customer service. I will report them and I certainly do everything to get my money back. To anyone who have or feel the way I do, do not let these folk take your money. Pursue this none creditable so call Lightintheboxwaus/Lightinthebox. Don't let them get by with keeping your money. Your bank should be able or an attorney should be able to go after them.
Good morning Lj,
Thank you for leaving a comment.
I regret reading your dissatisfaction facing this purchase. Customer satisfaction is our number #1 priority. I'm pleased to announce that your order has already arrived in the States, USPS should hand over your package any moment now!
Tracking website:
https://t.17track.net/en#nums=9405528206335478679973&fc=21051
In addition, I've found that you've contacted us on Tuesday. My colleague instantly replied you by providing more details concerning the parcel. Perhaps you didn't receive the email? Have you checked your mailbox thoroughly, including the spam folders? You can also find all correspondence by login in to our website.
We have sent you an email (ticket #24908104) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Marii,
Thank you for reaching out.
I am sorry that you've faced a disappointing experience with our store. I've found there was 1 order under your account, you bought this dress for the total amount of USD 73.11. Your return request was handled by one of our agents last week. It is important noting that sizing problems can be in general avoided, since we indicate each item with the exact measurements on the website Given the relative low value of the dress, my colleague suggested you of keeping the dress with a 30% partial refund, or 40% rewards. I am sorry that you found this unfair. Keep in mind that the return postage would cost around $30, so keeping the dress with a partial refund would make sense from a financial standpoint. The option to return the dress however is still open, in case you should, you have regretted this decision. Also allow me to add that we buy all our products directly from large suppliers, and can sell the clothing at competitive prices like other large retailers such as Aliexpres.
We have sent you an email (ticket #25019614) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team