LightInTheBoxReviews 13,792

Horrible service still haven't received my package or refund or heard nothing from them been 2 months now..

I never got what I ordered or a message from anyone telling me where my order is. I spent 75.00 and I don't have my order

Sizes are not even close to accurate. Buy 2 sizes up. Returns are impossible. "Must be returned to China" with a LONG wait for credit (when item was clearly shipped out of New York).

Needed to return a dress that looked nothing like what I ordered. Gave me three options. Keep and they would give me a 20% reward. Keep and they would refund 10%. Last, return to China which would cost more than dress since they had closed their distribution center in US. Rip off.

Ho acquistato 3 articoli e sono rimasta soddisfatta soltanto su 1. I sandali sono carini ma troppo grandi. Il vestito è risultato molto scarso. Niente a che vedere con la foto: certo il prezzo molto basso non lasciava intendere che fosse di alta qualità ma ho voluto provare. Il tankini è carino e di taglia corretta. Devo dire che in precedenza avevo acquistato un abito su misura e a parte un malinteso sul colore la stoffa e la fattura sono molto curati.

The sizing is not based on US standards. The colored buttons bleed onto the fabric around the button hole. I was offered 10% refund. To return it will be very expensive. It has to go to China! Don't bother with anything this company sells!

I am so disappointed with every item I ordered. Please people don't buy things from this site, it is at your own risk if you do. The quality of every item I bought including trainer is the lowest of quality. What you see is not what you will get. This is so heartbreaking as I ordered five items and not even one is useable. Their size guide also is wrong, you end up with over size clothes. So painful for the amount of money spend.
Stay away please please please.

Avoid at all costs, they are not to be trusted.
Last week I purchased a standard size, non customised prom dress. Unfortunately in was unsuitable so I requested an immediate return as they only allow 7 days. It is brand new, unworn with tags in perfect condition. You can only return by tracking a shipment at a cost of £52 ( they can say it wasn't received, therefore lost dress and money. Then they flatly refused a return at all saying it was a made to measure order. This is extremely sharp practice and this company should be avoided at ALL costs. They basically make it impossible to return anything and actually get a refund or they mess you around with emails until your 7 days time out and they refuse you anyway. They do not consider any consumer rights and you will lose out. I wish I had read more reviews as there are enough warnings about them.

It had stiff cheap fabric. It was see thru and looked like an apron instead of a dress. Item looked nothing like the picture.

I ordered a pair of gold boots for my wedding, order - ************** and accidentally ordered a size 4 instead of a size 6.
The package came and was very damaged. I took pictures and explained the box was damaged and I ordered the wrong size. An easy mistake to make! (I wanted a size 6 and accidentally choose US6 which is a UK4)
I was told to either take 60% "store credit" and keep the boots or they would refund me 50%
Excuse me?! 50% AND I pay shipping costs to China so I'd probably end up with less than 25% of what I paid.
I wont be able to even sell them on for much with a damaged box
Absolutely terrible customer service and Will never use their site again and warn everyone off them