On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love this place. Highly recommend. I always have gotten great customer service and quality products
After waiting and waiting and waiting, we did not received the ordered items and once we requested a refund we were only able to get a partial refund!? Why? I paid full price and getting back 40%? This is obviously scam and it's all setup! Be smart, close the browser, don't buy from them, unless you want to be scammed. It's up to you!
I ordered an item based on the picture and description, realizing that it might not be exactly what I wanted; It wasn't. The return requirements seemed too onerous and costly to make returning the item a realistic option. I gave them a reasonable rating but not an excellent or outstanding one. But Lightning in a Box reached out to try to satisfy me. They refunded half the price while allowing me to keep the item. I think this reflects a strong desire to satisfy customers.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28229770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a top for my wife. It arrived earlier that promised. She loved it and great price.
They have really cute clothes, the sizing is usually on-point.
My orders come on time, and I'm always excited when I have a bit of extra $$$, I head to the lightningInABox App first!
Xo- from Canada
The material is very comfortable. The delivery was fast. I am very satisfied. I wish there was an XS size option and then it would be perfect
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28229816 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a mother of the bride dress. It was advertised as a light champagne coloured dress, it's actually a deep gold colour. The material is cheap had threads hanging all over it. The returns processes is disgusting they decide if they will accept it as a return and I have been advised it can't be returned for this reason. Never have I experienced an online shop with this returns procedure. They state its "made to order" never once did I give my bust and waist size I simply ordered a size 14. If it was made to order I would of requested it to be shorter as this is what I would require. Terrible lengthy returns process absolutely AVOID! Absolute waste of money! Had I had been aware they do not accept returns and how difficult the process is I would have never of bought from here.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28229434 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J'ai déjà envoyé, à plusieurs reprises mon expérience.
Great product love the material, style, and comfort very pleased.
Fast shipping, great communication from the app, awesome quality of the wig!
J ai bien reçu mes articles en bonne condition dans un délais très raisonnable je vous recommande ce vendeur
Chaque fois que j'ai acheté de votre compagnie j'ai été satisfaite. Le seul problème est que c'est très long avant de recevoir notre commande.
With this order I found the turn around time between order and delivery to be great.
The delivery have arrive on time and is in my hand. Thank you.
The delivery time was as expected,the jacket was not as ordered but I decided to keep the one sent,did not want to wait another 2 - 4 weeks on return and delivery of original order.Jacket fits fine but is not a canadian x large,great doing business with LITB
I love it.the zipper came off,but i was able to place it back on.I hope you all have a blessed day.
I ordered a swimsuit which is always iffy, but I followed the measurements and the fit is great. The quality is good for the price and it arrived in the delivery window I was given when I ordered. First time customer and will order again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243840 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox