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LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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New York
1 review
0 helpful votes
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Excelente
March 7, 2023

Me quedo excelente. Me daba miedo pedirlo porque soy pequena pero me quedo encina de la rodilla ame esto. La tela es de muy buena calidad

Date of experience: March 7, 2023
Colorado
1 review
0 helpful votes
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As expected
March 7, 2023

This is my third order and all have been great. Be patient because shipments take awhile for delivery. The shoes are especially nice.

Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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Customer Service
March 7, 2023

The overall service was great. The sweater that was purchased was great. However, the shirt that was purchased was definitely cut extra small by US standards. Also, it would be good to have the return policy easily available.

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Good buy
March 7, 2023

Received within 3 weeks, satisfied. Will certainly buy again from Light In the Box.

Date of experience: March 7, 2023
Illinois
1 review
0 helpful votes
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Quick service
March 7, 2023

My order arrived in good condition and it was received fairly quickly. I'm still awaiting the credit for the item that I returned 3 weeks ago, however.

Date of experience: March 7, 2023
Georgia
1 review
0 helpful votes
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As Advertised
March 7, 2023

I ordered a hoodie and pants. The price was too good to be true but I decided to try anyway. It took about four weeks to get here because of Chinese New Year but they gave me a $10 coupon to make up for the delay. The clothes are comfy and look nice. I am definitely pleased with my purchase. I recently made another one that I will review as soon as it comes in! All in all I was pleased with my experience!

Date of experience: March 7, 2023
Ohio
1 review
1 helpful vote
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Brandy J
March 7, 2023

Took along time to recieve and half of my order was not true size i cold only wear 2 of the items i purchased had to give rest away

Date of experience: March 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28343424 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Missouri
3 reviews
0 helpful votes
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Clothes wrinkled
March 7, 2023

The dresses were in a bag all crumbled up, disappointed in the way dresses were shipped

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Okay
March 7, 2023

Disappointed in some items. But overall nice items

Date of experience: March 7, 2023
Texas
1 review
0 helpful votes
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Joy in every box.
March 7, 2023

I have been a customer of LITB for years. Their items are quality and prices are great. They have a great customer service and marketing team as well. If there are any issues, they are handled in a timely manner with grace, humility, and empathy. LITB is about doing what is best for the customer. They care and we as customers matter.

Date of experience: March 7, 2023
Kansas
1 review
0 helpful votes
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Stand Out In A Crowd
March 7, 2023

I bought a shirt for my nephew and told him he would stand out in a crowd whenever he wore it. He loved it.

Date of experience: March 7, 2023
Illinois
1 review
0 helpful votes
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Beautiful
March 7, 2023

Great fit and color was just as expected. Just a bit disappointed that the fabric was heavier than appeared, was expecting satin.

Date of experience: March 7, 2023
Israel
1 review
0 helpful votes
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Pool wear
March 7, 2023

I had a very good experience the site is very easy and clear to work with

Date of experience: March 7, 2023
Canada
2 reviews
3 helpful votes
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There was plenty of items to select from. I was leary about sizing charts from previous experiences with other sites but this one was spot on. I enjoyed the customer reviews. They prices are awesome. Shipping took a little while but that's okay as I had plenty of time to receive it for my upcoming trip. I'll be shopping with you again.

Date of experience: March 7, 2023
NL
1 review
0 helpful votes
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Is a good store
March 7, 2023

I get every time good stuffs; good quality and good to receive

Date of experience: March 7, 2023
South Carolina
1 review
0 helpful votes
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Debra
March 7, 2023

My wife loved the leggings - they fit very well and I believe that she intends to buy more

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Good service
March 7, 2023

Good service and very pleased with product.ordered more items

Date of experience: March 7, 2023
Canada
2 reviews
0 helpful votes
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On time delivery
March 7, 2023

The package came in within the time they said it would. I was very pleased.

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Satisfied customer
March 7, 2023

I am very satisfied with my purchase, they All! Fit and very good quality

Date of experience: March 7, 2023
Michigan
1 review
0 helpful votes
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Swim suits
March 7, 2023

Orders came reasonably quick. Suit shorts seemed a bit shorter then picture with pant leg being about one inch down the leg and picture looked like 2 or 3 inches.

Date of experience: March 7, 2023