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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is my third order and all have been great. Be patient because shipments take awhile for delivery. The shoes are especially nice.
The overall service was great. The sweater that was purchased was great. However, the shirt that was purchased was definitely cut extra small by US standards. Also, it would be good to have the return policy easily available.
My order arrived in good condition and it was received fairly quickly. I'm still awaiting the credit for the item that I returned 3 weeks ago, however.
I ordered a hoodie and pants. The price was too good to be true but I decided to try anyway. It took about four weeks to get here because of Chinese New Year but they gave me a $10 coupon to make up for the delay. The clothes are comfy and look nice. I am definitely pleased with my purchase. I recently made another one that I will review as soon as it comes in! All in all I was pleased with my experience!
The dresses were in a bag all crumbled up, disappointed in the way dresses were shipped
I have been a customer of LITB for years. Their items are quality and prices are great. They have a great customer service and marketing team as well. If there are any issues, they are handled in a timely manner with grace, humility, and empathy. LITB is about doing what is best for the customer. They care and we as customers matter.
I bought a shirt for my nephew and told him he would stand out in a crowd whenever he wore it. He loved it.
Great fit and color was just as expected. Just a bit disappointed that the fabric was heavier than appeared, was expecting satin.
There was plenty of items to select from. I was leary about sizing charts from previous experiences with other sites but this one was spot on. I enjoyed the customer reviews. They prices are awesome. Shipping took a little while but that's okay as I had plenty of time to receive it for my upcoming trip. I'll be shopping with you again.
Good service and very pleased with product.ordered more items
The package came in within the time they said it would. I was very pleased.
I am very satisfied with my purchase, they All! Fit and very good quality
Orders came reasonably quick. Suit shorts seemed a bit shorter then picture with pant leg being about one inch down the leg and picture looked like 2 or 3 inches.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28343424 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox