Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Bill Y.
Unfollow Bill Y.
Share Review
Report Review

Tee shirts
March 21, 2023

As always when I received the tee shirts, I was very pleased with my purchase. It takes a little time to receive your orders but it is definitely worth the wait. Thank You

Date of experience: March 21, 2023
Oregon
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

A great place
March 21, 2023

I've bought maybe 30 shirts from this company. And I always receive quality products at great low prices. Their communication is much appreciated. They always let me know what's happening every step of the way.

Date of experience: March 21, 2023
Oregon
1 review
0 helpful votes
Follow Lissa F.
Unfollow Lissa F.
Share Review
Report Review

Love my leggings
March 21, 2023

The leggings are super cute. They are made with really soft fabric. Can't wait to wear them

Date of experience: March 21, 2023
New Jersey
2 reviews
0 helpful votes
Follow Ophelia G.
Unfollow Ophelia G.
Share Review
Report Review

Delivery
March 21, 2023

Came in the time allotted. Don't understand why you need more than 50 characters but here you go!

Date of experience: March 21, 2023
California
2 reviews
0 helpful votes
Follow MORREEN R.
Unfollow MORREEN R.
Share Review
Report Review

Skeptical
March 21, 2023

I wasn't sure if this company was worth using. Boy was I pleasantly surprised. My orders come fast. The tracking information is accurate and complete. The items received are exactly as presented on the website. The prices come with deep discounts. The selection of items is very large. I will continue to use this company.

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Lucien M.
Unfollow Lucien M.
Share Review
Report Review

PARFAIT
March 21, 2023

Parfait et très satisfait Merci et bravo à votre équipe mon expérience fut très bien se qui fait que je vais surement revivre l'expérience à nouveau Merci

Date of experience: March 21, 2023
Missouri
3 reviews
0 helpful votes
Follow Sean K.
Unfollow Sean K.
Share Review
Report Review

Order and wake
March 21, 2023

It's OK it takes a long time from to get here but that's fine I wasn't keeping an eye on it I didn't realize it was coming such a long distance

Date of experience: March 21, 2023
Oklahoma
1 review
0 helpful votes
Follow Lenora S.
Unfollow Lenora S.
Share Review
Report Review

Quality product
March 21, 2023

Shipping is slow and not free, which will make me buy less. But the products I received are of good quality. I purchased 5 hats and 2 dresses and I am very pleased.

Date of experience: March 21, 2023
Tennessee
1 review
0 helpful votes
Follow Randy R.
Unfollow Randy R.
Share Review
Report Review

Excellent!
March 21, 2023

The shooping was easy, the items arrived on time and they're great! Exactly as advertised. I'm very happy

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Paula O.
Unfollow Paula O.
Share Review
Report Review

.
March 21, 2023

………………………………………………………………………………………………………………………………………..

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
Follow Jerod J.
Unfollow Jerod J.
Share Review
Report Review

Lion shirts
March 21, 2023

Shirts look amazing, I think the length of them is a little short but fit great other then that

Date of experience: March 21, 2023
Panama
3 reviews
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Nice product
March 21, 2023

Very nice quality, material also very soft, will buy from site again.

Date of experience: March 21, 2023
Texas
3 reviews
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Share Review
Report Review

OK SITE
March 21, 2023

The products were not the top of the line. Shipping took a little bit too long. I won't buy from this site again.

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
Follow Kelly L.
Unfollow Kelly L.
Share Review
Report Review

Good
March 21, 2023

The dresses are good quality, sometimes I think the colors and sizing can be a little off. Also, I don't think customer service speaks English because when you have a problem it's like they repeat what you say and don't really answer the question but eager to please, because I'll refund you or give you a discount.

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Etienne H.
Unfollow Etienne H.
Share Review
Report Review

Great items
March 21, 2023

Received really great comfortable items that fits well.

Date of experience: March 21, 2023
Brazil
1 review
0 helpful votes
Follow waldemiro I.
Unfollow waldemiro I.
Share Review
Report Review

Excelente compras
March 21, 2023

Fico maravilhado com tantas opções, é um excelente lugar para se comprar

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Heather Y.
Unfollow Heather Y.
Share Review
Report Review

First time customer
March 21, 2023

My overall experience was ok, I didn't really know what to expect. My items arrived on time and well packaged. I won't purchase clothing again as the quality isn't what I like.

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Jean L.
Unfollow Jean L.
Share Review
Report Review

Pretty easy! Great transaction.
Only one thing,,a better description of items would be fantastic!

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
Follow Monique U.
Unfollow Monique U.
Share Review
Report Review

Jar and mats
March 21, 2023

I had a broken item and the mats are not slip proof as described and the creases have still not come out.

Date of experience: March 21, 2023
Texas
3 reviews
0 helpful votes
Follow Katherine R.
Unfollow Katherine R.
Share Review
Report Review

So fun to shop here!
March 21, 2023

I have bought clothes, shoes, kitchen gadgets and jewelry. I have been very pleased with all the items. I've given some items as gifts and they have been very pleased,

Date of experience: March 21, 2023