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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Before order delivery time is 4-10 days. After order is placed. Delivery isa month! Selling items they don't have and it doesn't say that on the website. Have to wait weeks untill they get your item.
Customer service is full of crap. Won't refund me.
Doesn't say on their website they are selling items they don't have. Doesn't say delivery time is at best from when they get the item, and they don't care how long getting the item takes. No refunds.
DO NOT USE THIS WEBSITE/APP!
Oftast snabba leveranser. Bra kvalitet på klädesplaggen samt bra storleksangivelser
I love every piece of clothing. I have ordered several times and have not been disappointed. Wish they made extra small. Fit would be better.
Purchased 3 sweaters which unfortunately were nothing like their photos. Posted negative complaint and immediately was contacted by the company's Customer Service full of apologies and offer of 50% refund of total cost. That was a surprising but welcomed outcome so thank you!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101667233 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My experience with LightInTheBox, has been fantastic.
The clothing I have purchased are all high quality made and very appealing to look at and wear.
I have received many positive comments from co-workers on how much they like what I am wearing!
As for receiving my purchases, they have NEVER been late which is awesome.
Excellent costumer service. Prices are reasonably inexpensive. Sizes are inconsistent. Some are too big for their mentioned size and some are too small. Few are just right.
Again, the processing is too long.
I bought a lot of shirts for every season and I received many compliments from friends asking me were I bought them.Also I bought many little electric and mechanics tools for home.
Love the hoodies will buy more. Love all the products that veiw and bought from LITB. Easy to order and easy to watch track shipments.
The entire set was a mixture of sizes (not the same size)
I was very disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Nem mindig azt a minőséget kaptam, amit rendeltem: pamut helyett poliészter, kiszámíthatatlan néha, hogy az kapom-e, amit megrendeltem
My son enjoyed the shirt I purchased from you. All the other employees got a kick out of it. Thank you for sending it so soon.
Nice items - decent quality for such low prices. Don't love the packaging on my evening gown but again, you get what you pay for. Gown was very well made & perfect price for a bridesmaid gown.
Très satisfaite de mes commandes Beaux tissu et confortable Je recommande ce site Merci
I have already placed 7 orders with LightInTheBox and I can say that they are really professionals. One of the shipments got lost by the courier, and they replaced immediately. All orders give detailed tracking. Prices are really inexpensive.
I ordered the purse for my wife and she loves it. It's stylish, lots of pockets, reasonable cost, but the purse is too small for everyday use. She said she can definitely use it when on a trip since everything in her everyday purse doesn't go with her. A good deal!
Although it takes a long time to receive the clothes you order, the items are ordered, I am pleased. The material was good and the size is true to size. Loved and will order again very soon
I have ordered several items. Good quality, however the formal outfit the material was a bit cheap looking but otherwise that Great clothes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101673121 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox