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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I like the designs on most the guys clothing. I've ordered a few shirts from Light in the Box and have been satisfied but the sizes can be a little tricky. I always order the next size larger due to they tend to fit smaller then my regular size.
Delivery could be a bit faster! Waiting time is to long
Seems like deals but clothing not as pictured. Then hard to get refunded bc you have to pay for shipping or take loss with a promised discount that is bogus bc it's not straight store credit
I would not recommend anyone to buy here. I have bought a jacket, the jacket was not nearly made from the material in the photos. In the photos, the jacket was very cool. The real thing is made of very thin polyester. Now I want to return it, and they say the return costs 60 eur. The cost of the jacket is 36 eur. So this is a trap, a real scam.
The site was in Germán, I thought this was a Germán company.
I received the package 6 days ago, there is still time to return it, but I don't know how/
If the company can get in touch with me NOW, I would me glad.
They know my email.
Very disappointed.
Olga, Wuppertal.
2.10.2023
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101694022 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My mother of the bride dress arrived after 4 weeks of waiting and aside from the measurements not being accurate -the dress smells horrible. I can't imagine what caused this but o little rally have it in a bag in my garage waiting on a resolution before I dispute. There is no excuse for this odor and my money should be refunded in full!
UPDATE: I did receive a response and refund less shipping. I'm giving them another chance and have ordered another dress. Hopefully, this one will hit the mark.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689516 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
One piece was lovely and I kept. The second piece, the color was not what I wanted. Not super easy to return, but in the end, customer service did take my return.
No shipment shows, where is my ordered. I paid through debit cards, bad experience. Didn't get any conformation of my order. Order no# *******
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The so-called coat (duster) I ordered (in two sizes) was not as depicted. It was a cheap fabric that was ridiculously large. Going on to the Website for return info, you had to hit five stars & would be refunded 30% to 50% if you spent more than $100. My purchase was $80. Then after following every detail for a full refund, USPS (the only mode of accepted return) was charging $210. I'm keeping these to wear as house robes or matching Halloween costumes. BUYER BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689598 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered this stuff different things. Whatever caught my eye.if I bought 10 things, only one was not right. I am 6 3.
200hundred pounds clothing I am 34 34 in US sizes. I ordered triple x to fit me On this site, so give it a chance.
Heureuse de recevoir mon colis!
Les vêtements étaient parfaits, de bonne qualité!
I have asked several times to exchange the white leggings which is too small for larger black ones. I need 2x the size I first bought. Please answer me about this problem.
I wrote you that the white leggings I got were too small, and I woould like a black pair 2 sizes larger, but have heard nothing from you.
Ware war 1A tolle Qualität einfach klasse, habe immer eine top Qualität bekommen!
Werde wieder hier bestellen!
Products are satisfactory. Service charges way too much..
I love the fabric. The dark pink fit perfectly. The light pink was way too small. I loved the material so much I used that to make a stuffed animal.
Exactly as described. Thanks. These are gifts so I can't answer about the fit until Christmas!
I've placed a few orders and all the products I've received are high end and just like the photos on the web site. I will be ordering more.
Was really looking forward to this package arriving, loved the shirt design, when it did arrive, it looked really small, could barely put it on due to size XL was closer to size medium - frustrating
Steve
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I placed order on certain goods from your company and I'm satisfied for receiving those goods in a good and satisfactory condition.
Shipping was slow, but was pleased with my items! Loved the design on my shirt and the shoes are comfortable!
Orders received on time and quality are good. Very much satisfied with LightinTheBox App and its products
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101708458 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox