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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This was my second order for this beautiful top.
The first was for me, and was very much admired. My Spanish neighbour loved it so much, I bought this second one for her, as a Birthday present. The lady was so very happy, and as we don't share friends, I am pretty sure we will not be seen in the top at the same event!
We both have this item in the pink shade, which is a very flattering shade of pale pink.
The top is long enough to be worn with trousers, and perfectly suitable for the mature lady.
I highly recommend this, to be worn for special occasions, under a suit jacket, or without, on warm evenings, for perhaps a party. Great fabric, well constructed, and looks far more expensive that it was.
Have ordered several things and very pleased with, size, material and shipping.
Wasn't pleased with 7 out of 10 items ordered but the return process was such a laborious task that I ended up taking a major loss!
Too poor. There are some material i cant even wear it or use it
Just in the house
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101964933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It came in good time and in good condition. I love my dress and can hardly wait to wear it golfing.
I ordered in 2022 and it took them 3 months of processing my order and finally they said it was out of stock…. I just ordered over a week ago and my order has still not been processed and they say only 2 days for processing guess not worth my time or money
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101964962 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love Lightinthebox because of all the beautiful tops.
I ordered this top on the 13th of March. I didn't order anything on the 14th. I wore this top on the above day. I got a lot of compliments on it.
Plenty of options from clothing to shoes. Low prices. And customer service is very responsive.
Received a jacket that was far from the ones displayed in the website.
After some obstacles trying to return the item, in which they offered options related to vouchers for future merchandise, I complained and did receive a full refund and they said I could keep the item, that if it is not for the fact that it is very expensive to ship it, compared to Amazon, I would had been more than delighted to return it back to them. Now, I need to find someone in need to give it away.
I leave the pictures still, because they must update them to reflect what they really sell. It is not a bad jacket, still nice, but not my style.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101958505 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Got some things some are too small but look liked the pics fast shipping
Product: The figure skating dress looks as described and as shown in the picture, the colors are very nice. The size is as expected according to the size table provided, the fit is perfect. One of the decoration glass beads is on the inside (does not press, so ok). The fastener in the neck is not too stable and opened during the first competition - we will need to find a solution for that, but I am confident we will (one thread should do to fix it and is not too much effort as you wear a figure skating dress only at competitions where you anyway invest time for dressing up).
Shipment: There was a production bottleneck and we were about 3 weeks after order submission / 2 weeks before the confirmed delivery date asked whether we would accept a discount in return for a delayed delivery. We did not accept that (as the competition was approaching), and one week later the dress was shipped and arrived before the originally confirmed date (most likely some other clients did accept, which put our order to the beginning of the queue).
Overall we are satisfied and will most likely order the next dress again at LightInTheBox.
Your delivery has been efficient, and the merchandise has arrived in good condition.
I am very pleased with the quality of the shirts I have bought from Light in the box.
Jeg har kun fået en ting der var ubrugelig og det var en grøn frakke med blomster den var slet ikke som på billedet den var ikke vinterfrakke eller lodden så den kasserede jeg og tabte dermed 300 kr.
Der går aldrig lang tid før man får sine vare.
Og det er i pæn stand. Ku godt være i bedre kvalitet men det ok til den pris
Delivery on time and good variety of products. Tracking on deliveries helps. Products are of good quality.
I have ordered multiple times with Lightinthebox. Initially it was a little difficult to reach customer service. However, once I reached them I was able to resolve my issue quickly with the last order and was satisfied with the service. Overall I like the products for the cheap prices.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101980058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox