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LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow BrendaChristine V.
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Perfect!
November 10, 2023

This was my second order for this beautiful top.
The first was for me, and was very much admired. My Spanish neighbour loved it so much, I bought this second one for her, as a Birthday present. The lady was so very happy, and as we don't share friends, I am pretty sure we will not be seen in the top at the same event!
We both have this item in the pink shade, which is a very flattering shade of pale pink.
The top is long enough to be worn with trousers, and perfectly suitable for the mature lady.
I highly recommend this, to be worn for special occasions, under a suit jacket, or without, on warm evenings, for perhaps a party. Great fabric, well constructed, and looks far more expensive that it was.

Date of experience: November 10, 2023
Florida
1 review
0 helpful votes
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Tammy
November 10, 2023

Love the boots, fits perfect. I have been showing my coworkers your web site!

Date of experience: November 10, 2023
Washington
1 review
0 helpful votes
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Love this company
November 10, 2023

Have ordered several things and very pleased with, size, material and shipping.

Date of experience: November 10, 2023
Tennessee
1 review
0 helpful votes
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Not the greatest experience
November 10, 2023

Wasn't pleased with 7 out of 10 items ordered but the return process was such a laborious task that I ended up taking a major loss!

Date of experience: November 10, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101980058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Too poor. There are some material i cant even wear it or use it
Just in the house

Date of experience: November 9, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101964933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Perfect
November 9, 2023

It came in good time and in good condition. I love my dress and can hardly wait to wear it golfing.

Date of experience: November 9, 2023
Canada
1 review
0 helpful votes
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Very poor service
November 9, 2023

I ordered in 2022 and it took them 3 months of processing my order and finally they said it was out of stock…. I just ordered over a week ago and my order has still not been processed and they say only 2 days for processing guess not worth my time or money

Date of experience: November 9, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101964962 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Tops
November 9, 2023
Updated review

I love Lightinthebox because of all the beautiful tops.

Date of experience: November 8, 2023

St. Patrick's Day
April 11, 2023
Previous review

I ordered this top on the 13th of March. I didn't order anything on the 14th. I wore this top on the above day. I got a lot of compliments on it.

Date of experience: April 11, 2023
Indiana
1 review
0 helpful votes
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Wide variety
November 9, 2023

Plenty of options from clothing to shoes. Low prices. And customer service is very responsive.

Date of experience: November 8, 2023
Texas
1 review
0 helpful votes
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Return policy sucks, but they reimbursed me
November 8, 2023

Received a jacket that was far from the ones displayed in the website.

After some obstacles trying to return the item, in which they offered options related to vouchers for future merchandise, I complained and did receive a full refund and they said I could keep the item, that if it is not for the fact that it is very expensive to ship it, compared to Amazon, I would had been more than delighted to return it back to them. Now, I need to find someone in need to give it away.

I leave the pictures still, because they must update them to reflect what they really sell. It is not a bad jacket, still nice, but not my style.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101958505 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Massachusetts
1 review
0 helpful votes
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Its ok so far
November 8, 2023

Got some things some are too small but look liked the pics fast shipping

Date of experience: November 8, 2023
Germany
1 review
0 helpful votes
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Overall fine
November 8, 2023

Product: The figure skating dress looks as described and as shown in the picture, the colors are very nice. The size is as expected according to the size table provided, the fit is perfect. One of the decoration glass beads is on the inside (does not press, so ok). The fastener in the neck is not too stable and opened during the first competition - we will need to find a solution for that, but I am confident we will (one thread should do to fix it and is not too much effort as you wear a figure skating dress only at competitions where you anyway invest time for dressing up).

Shipment: There was a production bottleneck and we were about 3 weeks after order submission / 2 weeks before the confirmed delivery date asked whether we would accept a discount in return for a delayed delivery. We did not accept that (as the competition was approaching), and one week later the dress was shipped and arrived before the originally confirmed date (most likely some other clients did accept, which put our order to the beginning of the queue).

Overall we are satisfied and will most likely order the next dress again at LightInTheBox.

Date of experience: November 8, 2023
Texas
1 review
0 helpful votes
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Great service
November 8, 2023

Your delivery has been efficient, and the merchandise has arrived in good condition.

Date of experience: November 8, 2023
Iowa
1 review
0 helpful votes
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COLORFUL SHIRTS
November 8, 2023

I am very pleased with the quality of the shirts I have bought from Light in the box.

Date of experience: November 8, 2023
Denmark
1 review
0 helpful votes
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Spændende varer
November 8, 2023

Jeg har kun fået en ting der var ubrugelig og det var en grøn frakke med blomster den var slet ikke som på billedet den var ikke vinterfrakke eller lodden så den kasserede jeg og tabte dermed 300 kr.

Date of experience: November 8, 2023
Denmark
1 review
0 helpful votes
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God service
November 8, 2023

Nem måde at handle julegaver på og andre faver og ting til hjemmet

Date of experience: November 7, 2023
Denmark
2 reviews
0 helpful votes
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Det kommer altid hurtigt
November 8, 2023

Der går aldrig lang tid før man får sine vare.
Og det er i pæn stand. Ku godt være i bedre kvalitet men det ok til den pris

Date of experience: November 7, 2023
AE
1 review
0 helpful votes
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Light in the box order
November 8, 2023

Delivery on time and good variety of products. Tracking on deliveries helps. Products are of good quality.

Date of experience: November 7, 2023
Canada
1 review
0 helpful votes
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Great fits
November 8, 2023

The clothes and foot wear fit perfectly; are comfortable and look great.

Date of experience: November 7, 2023
Texas
1 review
0 helpful votes
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Good customer service
November 8, 2023

I have ordered multiple times with Lightinthebox. Initially it was a little difficult to reach customer service. However, once I reached them I was able to resolve my issue quickly with the last order and was satisfied with the service. Overall I like the products for the cheap prices.

Date of experience: November 7, 2023