Life is Good

I ordered 2 items June 24th. I did not hear when I would receive the t-shirts and placed a call to customer service 10 days later. I was told that my shirts would be shipped sometime that week, if not I should reach back out to the company by that Friday. I tried reaching out to customer service by phone and through email with no success over the past 2 weeks. Since then I have received one shirt with a billing slip that states both shirts were delivered. I am out $28 with an email sent yesterday from the president of the company, Lisa Tanzer, stating that she is sorry "it has been challenging to get in contact with us." Give me my money or give me my shirt. Will never buy their products again.

I ordered an item at the beginning of July. I received another person's order with their packing slip. The package was addressed to me but the items and packing slip inside belonged to someone else. I have been on hold 4 different times waiting in a long cue for a service representative. One day after being on hold 3 hours (no exaggeration) I was then given only the option to leave my phone number. I started at position 28 and got to 1 only to be hung up on. I have sent 4 emails and no return email received. I have left my phone number and no return phone call. I even wrote a post on the FB page... NOTHING. I'm going to dispute the charges on my credit card to get my money back since the item I ordered is lost somewhere and I can't get an answer. I work in a service industry as well and even through Covid and shutdowns, we provide customer service by answering phone calls and emails. This is unacceptable. I love Life is Good products and have ordered in the past but I think I have learned my lesson this time.

Worst customer service ever! There are many companies out there that donate to education so I would choose one of them over Life is Good. I ordered $120 worth of t-shirts and mistakenly entered the wrong house number, 1404 instead of 1405. When I realized my error I tried calling the company, that was over two weeks ago. Since then I have called and emailed everyday and have yet to hear from LIG. Monday I was so frustrated that I stayed on hold for 3 hours and got to #1 in the cue when I was told that I needed to leave my number and an Optimist would call me back. Its now Wednesday and I still haven't heard anything from them. If they're treating paid in full customers this way I'd be willing to bet that no money is being donated to any cause. Save yourself the hassle and buy from another company that can support their customers.

7/21/20: I have been ordering T-shirts for the past couple of months because of the hot, hot Florida weather here. Ordering them was easy, but tracking them and receiving them was a nightmare. Customer Service was anything but good! Tried to email. Tried to call. But today, I received a call back from customer service! Jen helped me out. She was wonderful! I got everything straightened out with her. So please, don't give up! Life is good is good!. L. Halliday

I personally love the fit, look, impressive variety of colours and designs, and quality of these 100% cotton tee shirts and other clothing. I've only had good experiences with this company. Shipping to Canada isn't cheap, but it's fast and dependable. And any defective shirts have been immediately replaced by new ones by the friendly customer service staff. In the age of COVID-19, I would expect shipping delays with my packages, and fewer customer service folks in the office. The only thing I could fault this company with is omitting the less-than-favourable online reviews of their products.

They boast that they offer free shipping and returns. I was never credited for my return and am unable to contact them by phone, email, facebook messenger. On one call I waited on hold for over 2 hours. I've left at least 5 messages without a return call. It's almost as if the company doesn't exist except they do accept your money! (And send you sub-par merchandise that you're then stuck with!) They even have a friendly recording thanking me for "focusing on the good during these difficult times" as they put me hold for 2 hours just to disconnect when it's my turn! They even give you the option to leave your phone # to receive a call back due to high call volume, but they never call back! It seems they've closed most of their stores! Life is NOT GOOD while trying to deal with this company! Shameful. Complete opposite of their product image! I will never think "GOOD" things when I view their merchandise again!

I have never wrote a review before but my experience with this company is so bad that I must review to save other people the headaches I have had. There is zero customer service. I have called twice a waited a total of 3 hours on the phone. I have emailed them no reply. When I finally did receive my order the packing slip said they included everything I ordered, It did not. The quality of the product is poor. I could go on and on but I will not. I am very disappointed.

I would give it zero stars if I could. My package didn't arrive after 3 weeks. I tried emailing customer service several times with no response. I called them and waited on hold for over 2 hours. When my turn finally came, they hung up on me. I tried calling them 4 different times before someone finally called me back - only to tell me my order was lost and they didn't know where it was. They don't have the shirt in stock now so they couldn't replace it. Sadly, just a horrible company. Do not deal with them. You will be disappointed!

Placed a few orders in the past few months... every single order is delivered late... no info shared about status of orders. Left voicemail but no call back. Sent emails with nothing but some BS auto-response... and the nail in the coffin... they only sent 1/2 my last order but charged me for the full order and now refuse to respond to my emails. A bunch of crooks who do not give a crap about their customers... avoid this company!

I ordered 2 shirts 13 days ago and received them today. Pleasantly surprised at the quality as they used thick, substantial cotton tees, and the design/colors are vibrant and as pictured. All my online orders during the pandemic have been delayed so I wasn't surprised that it took 13 days. It did state on the website that one of my choices was made to order and could take 5-10 business days to ship. Also, when I reached out to customer service via email about forgetting to use a promo code upon check-out, I got a prompt response and was given a refund for the difference. Overall, a very good experience for a first time customer!

Earlier this morning, I posted a very dissatisfied review focusing on lack of communication, lack of progress information, etc. I sat on an empty phone line for a solid hour before I gave up trying to reach anyone. Come to find out, my order - a gift - was delivered yesterday and the recipient was pleased. Fortunately, I learned this just before I was going to place a 'challenge' call to my credit card company. So, my fear of 'fraud' when it comes to this company may be unfounded, but the fact remains: their 'customer service' is abysmal.

I ordered 3 shirts, which I have never found issues with, but after I paid $16.00 extra for 2 day delivery, I received email order copy that stated shirts may take 5-10 business days. I understand, but don't take extra shipping cost if you know you won't make the 2 day delivery. I have contacted twice and have not received a reply. I ordered the shirts on Tuesday, June 16 after 2:00 p.m. which means order goes out the next day. I would assume that if sent out on the 17th, then 2 day air would be the 19th, which would have been Friday. Came in on June 23.

I wish I had checked the reviews before placing an order but Life Is Good is such a well known company that I didn't think there would be a problem. Had the same problem as others with my order not being shipped, after 5 days still saying it was being processed even though my card was charged immediately. It took me 2 days of being on hold an hour to finally speak to someone. Was told even though the the item was in stock it still wouldn't be shipped out for almost a week. I had them cancel my order. Such a disappointment because I really liked their product.