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Lensdirect.co Reviews Summary
The company appears to struggle significantly with customer service, as evidenced by frequent reports of delays in product delivery and inadequate communication regarding order status. Customers express frustration over the lack of timely support and resolution, leading to a sense of distrust and dissatisfaction. While there may be some positive sentiments regarding product quality, the overwhelming concerns about service reliability and responsiveness overshadow these strengths. Overall, the company must address these operational shortcomings to improve its reputation and restore customer confidence.
This summary is generated by AI, based on text from customer reviews
Beware, over one month and no Lenses. Just numerous emails "slight delay". After doing some research, I noted 200+ complaints at BBB...I submitted a fraud claim with my bank for a refund and chargeback.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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