Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice that you won't waste my time. Because I won't waste yours
I want to see my options not get bombarded with calls and emails this is worse than going to a used car lot
Show me quotes, like you said. No need to call in 10 seconds. Not a good start
👍 easy application I had my documents and my account details to follow
Misleading keeping your low rate
Immediate phone calls prior to finishing questions
It's was very good I just want to know my about this I want to see if was right from me
Good experience so far no problems with review and answering questions
It's willing to help people that's in need for help and I really do need the help I don't want to lose my home
This is the quickest response I ever got I love it.and it's so easy
Waiting is the hardest part. That's all. We just need a little help to get us back on track our home is all we have to try get the equity out to help us.
Bars to set balances were difficult to use; too easy to click wrong button due to very fast page change with subsequent button in exact same position.
Professional Customer Service and Quick service. Knowledgeable about my questions.
IT WAS VERY QUICK AND I WANT TO PAY SOME CREDIT CARDS OFF AND DO SOME HOME IMPROVEMENTS.
I'm trying to get a home equity loan if I qualify please let me know if I'm accepted
Good would like to look at the possibilities and discuss with spouse before getting a phone call.
Didn't get the answer I wanted or a loan offer to save my home!
Not much help for my needs. They offer little or no help with someone that has bad credit.
I think we need to know the interest rate each offer also before we give all our info
Put in your information only to get a message that someone will contact you shortly. I don't wamt to be contacted, I wamt to see what I qualify for. Waste of time.
Like quick response. I really need this loan. I'm a widow and had to refinance my house last year and the payment went up to over $1000 and I have used all my savings and will have to sell my house if I don't get this.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

