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Lendgo Reviews Summary
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Never told about points when previously requested a refaincae, nor was I told they would request documents from cureent lender which cost fews.
This listing was deceiving. I was expecting rates and all I got was 7 phone calls in 5 minutes.
Already got a call and not even done with the process! Very pleasant.
I don't want the lenders calling me, I only want to contact them.
For better communication in Language You need more training with your employees on the phone.
Quick response time. Representatives who called me were very professional
The call bombardment is a big turn off i won't be using u guys.
It was very easy and quick and I thought I would give it a try hope it can help
So far I like it, so now I hope I can get approved for loan! Please accept my application! I'm disabled raising my grands and a sick daughter
Did not want phone calls just was trying to see how much please use email only
Your Google Ad advertised a 4.75% APR Jumbo Refi Rate. Turns out that was a tease. So I don't trust your brand.
You seem interested in getting me help with a lender! Be happy when I find a home you can help me with!
You answered quickly i am looking for estimates, rates a big issue
I do things online to not talk to people. Its called online for a reason.
I thought i was getting a loan rate not a number of another vendor to call
Received referrals to potential lenders but no information on potential loan terms
Does not communicate well rude /does not communicate well rude /
Have a house, barn, garage and 100 acres of mostly Timber and 30 acres of pasture. So far good!
Its just a matching service, no info given after providing my personal info
Don't want a bunch of calls, just wanted written estimates …………..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members