Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Send me email don't want phone calls
Send email I do t want phone e calls
Easy to use, fast response, confidential and secure process
This is a site that just wants your information, false advertising.
Dont like being asked for name/number/Email and then not even seeing the rates
Quick and easy only a couple of minutes closer to get qualified
Not goodnot goodnot goodnot goodnot goodnot goodnot goodnot good
This site offered a "view" of possible amounts, but ended with "standby for a phone call".
Good, would like to now lenders available at this time. Thank you for your time and effort.
This was a misleading way to get info which will result in endless calls and having your info exposed or sold to dark webs. They said you'll get an estimate but there's nothing like that just a bunch of questions and your personal info
Easy to request. I'll need to update you once I have spoken to a lender.
I need help right now with my home and bills and pay off car payment
Easy questions to answer. I found it on FaceBook and thought I would give it a try.
How hard is it to fill in a form or click an icon... So I gave a 5
Going to get denied. Not fair for people that are struggling in life
Not sure if this works for those with challenged credit. I will see when I use it.
Good easy app to complete quickly. Need to finish now. Beautiful day today. Thank you Lord.
I dont know much about it,percentage rates,ect
But i.m open to listen to offers
I Just starting thinking about a mortgage. I am not sure I want to go that route.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

