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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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Misleading intro. Says see rates in my area. No rates, only phone numbers or have me get an excess of sales calls.
So far everything was easy to assess and very easy to follow
Very easy to fill out the paperwork to get things started as well as responded to me right away. I'm very impressed.
Seams to work ok, could be a little more specific.
Doesn't tell me about the program. Just an advertising scam
Not enough information about rates. Trying to get lowest rate that will help.
I think it's a good page site I found it out in the ads...
They gave me good information that I needed to know!
I going good.If I get the house I'll make sure to pay it first before anything else.
Quick! Easy! Orderly! Smooth! And l enjoyed it very much!
Was good I hope I can get help in lowering my payment
I provided information with the expectation I would receive possible rates and instead I am going to receive spam.
It's ok just curious want to fix my home repairs asap
Ok perfect to talk with a live person better service n shows how to represent the company. Sounds like they enjoy their work. Treat people with great service. K
Good website if you're really really trying to help people
I had even finishing file ling this out and people where all reading calling me
So you are so good I'll go with mango and fire hydrants if they love me the money for a house or not
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

