Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't need anyone calling me I just want the quote!
I had a good experience with filling out the application
I HATE that I'm immediately inundated with phone calls! Very irritating! Use email or text message, please.
Misleading e-mail. I don't want people calling me. I only thought you would give me a estimate of my monthly payments payments if I refinanced. I don't want a hit on my CREDIT REPORT. If this happens, somebody is in deep trouble.
Thanks, Joseph D. Bennett.
Website is deceiving. Says i can view rates online not have my phone blown up with calls and texts. Just doing research.
Sorry I thought you were going to give me a list of people I could call to see if I qualify for the thing for through the government not that it I wanted to refinance I just want them to make that payment but I guess it doesn't work that way okay thank you
3 stars right now, because I don't want to be getting all kinds of emails and calls from these lenders.
I've filled out my information and I am awaiting contact.
Ok learn that l can lower mortgage rate with the bank that can help.
You told me you would show me the results. O would like to see my options and what the monthly payments would be before having to go thru the process with 5 lenders
The lenders said that my credit score was under the number required for me do the financing. YOUR MESSAGE TO ME WAS THAT MY Score had risen to a point where I could do a refinance. This was not correct and caused me to waste time speaking with a potential lender.
I am being treated with respect, unlike other places.
I believe I started receiving calls before I finished looking.
Quick and easy. I was really surprised how this app immediately took you to exactly where you wanted to go
I'm looking to buy but I need to get it as rent to own
I have fairly low rate now. I just want. To see if I can do better or not.
I'm curious see how much I can save yearly
And have some money to do some remodeling
It's a refinance scheme and not a government program!
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

