Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ok I need the loan my house is paid off need to replace central air
I do not want repeated phone calls about lending info. Unless the interest rate is lower than what I have, I don't want phone calls.
I took the time, filled out the form and it won't show me the promised rate. Pushy sales technique making you call.
Won't get my business.
They said they would give me a rate after a couple questions. 20 questions later and still no rate only more b.s.
The questions moved quickly with answers that were helpful.
I don't see where you are helping me.
It states here that it only take few minutes to get an answer.
Where is my answer?
I do not need to talk to a lender.
I need to know how much is my equity. Today, not when someone calls me.
Remove my request, please
Were is my quote? Or I'm I just going to get phone calls for ever! Then emails until I cancel my email account
I don't have enough information to make a decision.
Loandepot.com is my present lender...
They are sickening with very high rates.
All looks good but I have a question about this. My house is paid off and a few people I have spoken too claim they can't loan because I don't have a home loan and my house is paid off. Which really makes no sense to me because it's all free and clear collateral for a loan for less than half the value of my home.
You cannot show me my lenders at this time? Why would this be?
It gave me the impression I would know right away. But seems it one of those things that they get your information, but can't help.
Its been quick and easy except one thing. It didn't give you the opportunity to take cash out of your equity of your home unless you owed something on it I don't understand that.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

