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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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The phone rang 3 times for a representative & no answer so I hung up.
When the website says that you're gonna give me rates and lenders. And then the screen changes to someone will call you soon. That's an absolute lie.
Another b******* scam. You said you would give me a number you didn't say you would have some fatso sales rep for me. So you are another scam basket so be gone b****
Oh. We are matching you with lenders but can't show them to you... but someone will be ib touch with you soon. Aka "clickbate" for people's info
I just wanted to see rates. I knew this would happen, but call me at the number given.
Why the hell do I have to get a phone call. Just show the options. I don't have time for this.
Other than filling out this form I have had no experience with this company, yet...
I was given no options of forsite into my lending situation. All it did was open me to calls and emails
Finding a Lender for me was quick after I answered a few questions.
I have inquireed with most of the lenders on your list and they all wanted to change my mortgage? Not what you advertised!
To early to be accurate, software used to capture user info is good.
Not sure haven't talk a rep yet to hear what offer are available
Well, this is my first time trying so don't have a experience so far
Hopefully all good to early to give an experience when I haven't found out or spoke to someone about what's what n how it works or if qualify just to early to ask someone a question when incomplete, plz don't get me wrong
You didn't deny me right away because my home is a manufactured home.
U said u will show, nothing shows its a lie, you lie
It says I can see, I haven't seen anything on cash out or refi, too many lies, BYE!
Still have $30,000 equity on my house & you have no lenders, stop texting me then!
I was not notified before putting my information in that I would be getting phone calls! I do not want a bunch of people calling me and I'm about ready for bed!
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!

