LELOReviews 62

It's almost been a month since I ordered my Lelo. I understand that during the covid-19 that there will be delays but come on. At least that is what their customer support is saying. They use two different shippers and I only have a tracking # for only one of the shippers. Why is that? I suggest people not order anything from lelo unless you don't mind waiting a month or longer for something you paid for.

I spent one day trying to get in touch with them. I had a problem with one product and needed some advice. Once they responded, it was an easy ride. However, it took them one day to respond to a chat message. Maybe I should have used some other options, why the chat options is there and is supposed to be the fastest. The rest was OK.

I ordered a toy during lockdown and I received it really fast. However, the number for warranty registration, was not in the box. I was looking for it but I just could not find it. I contacted their customer service and I got a reply 15 minutes later. I got my number. Good job.

I was so happy, the product arrived, I was ready to use it. Then... the charger was not in the box. I was so angry and called customer service. I was ready to shout but they were really professional so I did not. 5 days later I had the charger in my hand. The girl's English could be better, but she was really professional.

I ordered a product and it was delivered on time but... it was not the colour I had ordered. I really wanted that colour so I contacted their client service. They responded by e-mail after one day, good English (really rare in my experience). The product arrived as promised. Unnecessary mistake but it is OK.

I bought LELO's F1s device and could not use it with the app. I had no idea why, did my best and contacted their service for customers. I did wait a little and, of course, I hate that, but the response I got was what I needed. I got the instructions, I followed them and the device was working, no more problems with the app. Good job.

I do not like dealing with any kind of customer service. It is usually time consuming and frustrating. With LELO I was pleasantly surprised. It was not perfect but it was pretty good. My toy stopped working after two months. I had no idea why and I contacted LELO. They gave me a few tips, I tried them all, the toy still did not work. A week later I got a new one and it's been working as advertised ever since.

I had a problem with my LELO charger. It just stopped working. I contacted their customer care service without much hope. However, I was pleasantly surprised. The product was only two months old and they offered to send me a new charger. It took me a few calls to get through, but that is fine. I am using my toy with the new charger.

I had some questions about a product and I asked their customer service. Sure, I had to wait for some 10ish minutes, but that is reasonable. It can be much worse. They were very knowledgeable and gave me straight answers that I needed. I ordered the product and received it as promised. Very satisfied.

I had a problem with the charger of my toy. It just would not work. I tried everything, but it just did not work. The toy was new. I asked LELO what to do. They were nice and sent me a new charger. However, I did wait for almost two weeks to get it. They need to improve this segment of their business. As for the product, it is great.

I ordered one toy and got another. That really made me angry. I was looking forward to using it but I couldn't. LELO's customer service was OK. No time wasting and usual questions. The product I had ordered arrived ten days later. Good customer service, weird shipping mistake.

I contacted LELO's customer care because I did not receive the manual with the product. They told me I could download it from their website. However, if they say that there is a manual in the box, with the product, then it should be. Not a big problem, of course, but it is something I do not like. The product is really good but they need to fix some things.

A few months back I bought one of their products and there was something wrong with the battery. It really made me angry and I thought I had thrown away my money because customer service often means a lot of wasted time with few results. This time it was different. I did have to wait to get through, but the rest of the experience was good. I have a new product and I enjoy it.

I bought my first LELO toy 3 years ago. I have liked there toys ever since. The quality is really good, they use silicone, which is very hygienic. I had one problem when I received the toy I had ordered but the color was wrong. Their customer care service took care of it and I did not have to wait long to get the color I wanted. So far so good...