Lazada SGReviews 197

Skip Lazada for small, popular items. My order for a popular hair item was suspected pilferaged within NinjaVan. It was supposed to be delivered by 12 October but NinjaVan did not bother to revert despite my repeated requests until Lazada approached them this week. It appears NinjaVan does not measure its Delivery performance so need not account for lateness.

To make matters worse, Lazada's promise of refund never materialise. Instead continue to ask me to be patient with them to wait for NinjaVan investigation. Wonder what kind of SLA Lazada forge with NinjaVan. What is the KPI for NinjaVan?

Very disappointed with both as one such last mile defect is one too many. This shopping experience is a total flop in terms of customer time, efforts and monies.

Recently I ordered 2 essential oil burners. One was received a week ago and the other one was never delivered. Lazada only on today sent a notification that items were delivered. I contacted their customer service and was routed to a so called specialist. After repeating the story, the Specialist indicated that the second item was sent by untracable mail and he will close the chat!
What kind of service is this? Q10 will at least get their seller to show proof of delivery. Lazada just want our money but they never care if we get the good. The worst online App in the market. Buy at your own risk.

My experience is that their customer service is poor and disinterested.
Worst return policies. Basically a "wash my hands it is your problem not mine" approach.
There seems to be poor or no vetting of sellers and all sorts of claims about authenticity are made under the umbrella of Lazarda with no customer protection

Dont buy from lazada, I bought a counterfeit watch sold as an authentic watch, return to lazada and they misplace the item, found it later to return to warehouse, Lazada have the review extended and do not even try to do the review at an earlier date as possible.

Horrible Customer Service. Probably the worst in Online retail. Totally incompetent, rude, inefficient and clueless staff. They put you on hold forever while they claim to be investigating (I think they are sleeping on the job), and when you question the long unnecessary hold, they will put the blame on system trouble. I had one irresponsible staff who conveniently left the chat when I questioned about the long hold. Just disappeared. If you email to Customer Service, it bounces back as Delivery Failure. Incompetent.

I bought a golf ball marker that cost $2.3 and later found out the total cost was $18.31. $15 went to shipment fee which was not reflected when I checked out. Really ridiculous. Never gonna buy from Lazada again.

Lazada customer service is the wrost among all e commerce. I bought some items but when I check the delivery status, it was stated as 'cancelled' and 'refunded'. Lazada did not inform me or alert me on this. However, I have not gotten my money back after few weeks. I made several calls to ask about the refund, the customer services keep pushing around and placed the blame for the fault of system. My money could be gone and please be careful when making of purchase from Lazada.

Bought some items but when I checked the delivery status, it was stated as ‘refunded'. LAZADA did not inform or alert me that my purchase was refunded. However, I have not gotten my money back after a few weeks and several calls to LAZADA were futile as the customer service people were perpetually engaged. It could be money gone. Be careful when buying from LAZADA.

Poor finance team, esp the CFO... total lack of accountability.

I love to shop at Lazada as their website is easy to manoeuvre... BUT their payments policy/process is crap. I have had risk scanning issues for 7 times over the past 7 months and have had to submit the same pictures of my credit cards and statements every time to their finance department... whereby the finance team will take as long as as 3-4 weeks to resolve. Asked to speak to their CEO or compliance officers many times but requests were totally ignored. This is really horrendous for a platform that should make ease of payment a priority as people usually spend more than an hour browsing before deciding what to buy. And I shop for my groceries on RedMart once a week at the minimum!

Recently, I bought a wall clock thru Lazada. Vendor said that the delivery could be delayed because of cny holidays but they will send a free gifts first. Unfortunately, the clock did not arrive and sms sent to vendor retailer unreplied. Unlike my experience with Amazon, lazada offered offered no assurance and solution to the non delivery. Thankfully, the purchase price is relatively inexpensive.

Almost 50% of the items i bought are either cancelled without reason, late delay as sellers don't check orders, sellers sent wrong items and many sellers are actually non-responsive, no reply no update no shipping, sellers also cheat by indicating shipping tracking number but in actual fact, never send out parcel at all so no further update on shipping status. If buyer don't check or don't ask, then they simply just keep quiet. Worse still, the shipping number shows it's on the way, but local courier says there is no such parcel, buyer can't cancel as system don't allow it since system shows parcel on the way so have to contact Lazada directly. Waste of time! Lazada don't return vouchers until buyer specifically requested for it by opening a case with Lazada and Lazada says certain vouchers are non-returnable so asking buyer to buy again without vouchers so refused to return vouchers to buyers. Why? This is not buyer's fault at all?! What is going on with Lazada?! This is the 1st and the last to shop on such atrocious platform! Real buyers please beware!

I have been a loyal customer of Lazada for many many years and while some purchases seem to get cancelled for no reasons I was generally ok with the products and service. However, my last purchase of a sofa left a really sour experience.

Fri 6 Nov - my purchase finally arrived 4 days later than latest date indicated, even though the tracking claimed item had arrived in late oct.

The delivery guys at ZTO just chucked my purchase at my Condo carpark saying it could not fit into my lift. This was with wrapping on it still. I brought down scissors to remove the wrapping so that it could fit into the lift but the guys said they had to leave in a hurry but will come back to bring up to my house if it can fit into the lift.

Upon opening up a bit of the package, I saw Damage to 2 of the legs and called Lazada immediately. Ace attended to me and sent me the relevant forms to fill in for pick up. Called back the hotline and got hold of some male agent to confirm whether to click on returns or taobao bulky item and he insisted just returns will do.

After doing all that, I was waiting stupidly around in the carpark for a pick up as I had stressed several times to Lazada that my condo did not allow my item to be chucked at the carpark and it needed to removed that very day! However after calling ninjavan, I was told that pick up was scheduled for only next Monday!

I called back Lazada and was told there was nothing they could do so I had to go beg my condo management to find me a place to stash the sofa. Thank goodness they took pity on me.

Today, 9 Nov - emailed back to Lazada‘s email on pick up and got a message saying that this mode of contact had been discontinued and do not reply?!
Also messaged Ninjavan early in the morning and informed them to give me a more accurate timing cos I would have to arrange with my condo management to retrieve the sofa. Yes I mentioned sofa. Ninjavan assured me the delivery guy was already on the way.

Alas when the ninjavan guy came, he was shocked cos all he came with was a small van and he showed me his delivery instructions which said small item. He said he will call back his supervisor and see how. I also called Lazada and JD and later Joy said they will arrange.

My condo only allows me to keep the sofa till today in their holding room. Who knows when the pick will be and whether it will even happen today. I can only pray as I wait stupidly... in the carpark again.

I ordered a AIRBOT vacuum on 10th Oct. On 16 Oct I received a Filter (attached)
When checked they said it is a Free Gift and Item will be delivered in few days.
When the filter was delivered their tracking system changed to DELIVERED. And till now I have not received the item thou I have been chasing them since. Now they are saying they unable to refund as I exceeded the time frame.
This is a CHEAT, they send a free gift worth $15 and change the tracking to delivered.

Lazada sent me a link to provide evidence for appeal but the link cannot be opened despite notifying them thru many ways. On the day of date line, they emailed me n stated closed case because I did not respond. Their external customers support sys sounded extremely help n promised many things but nothing were true. The product I bought did not meet my requirement, delayed delivery n box was torn. They rejected my appeal without reason. Given their care-less attitude, no wonder the customers' data were stolen. Do not be get into my situation. Do not patronise Lazada.

Ordered 4 units of Samsung UHD display from iTechnology. Promised 2 days delivery. Items was not delivered after 20 days despite items updated as packed. Cannot cancel order via app since items has been updated as packed. Tried to contact seller numerous times, no response at all. Finally engage Lazada help to cancel the order and get the refund back.

Do not recommend buying from iTechonlogy. Looks like company has been struck off ACRA list since 2019.