Lazada

I prefer online shopping due to my busy schedule. I did a lot of online transaction with different online shops and thank God I was never scammed yet some are kinda disappointing especially when the courier doesn't care about the item they are handling. But dealing with LAZADA is really dreadful. I ordered a nikon camera which is on sale and paid it right away using my sister's card since i don't have visa or mastercard. They immediately called me and thanking me for my purchase and send me an email as well. After a while another CSR called me and informed me that my order is confirmed however, it will take like 3-4 weeks to be delivered since the item is still in Hong Kong and upon my affirmation, they will place the order there so it could be deliver in 3 to 4 weeks. They were nice and i wasn't on a hurry so I said YES and proceed with my order. Then I received again an email thanking me again for purchase and consideration etc. After 1 week I tried to follow up my order, just hoping to see the status via tracking online and what surprised me was a note saying: "Your item has been completed and it is no longer active in our system". So i was really shocked and I called their hotline. A CSR told me that their system "rejected" my order. REJECTED, that was the term he used so I asked him HOW and WHY. He cannot even give me an answer. WTF! He just told me that it is their technical system's way, again WTF! I asked him why nobody informed me earlier, no one called or even send an email. I was like a stupid one waiting for nothing that if I didn't track my order I will never know anything.

The fact that they REJECTED my order?!?! It was their Technical System that they couldn't even explain and yet they are very fast in collecting payment.

Recommendation: definitely NO
Will try to order from LAZADA again: HELL NO, NEVER!
Rating: I couldn't even give them 1 star
Remarks: Very poor customer service and foolish CSRs. Technical System is very terrible. This shop should be closed! $#@!

I already have 3 transactions made from lazada and so far they delivered the items fast and correctly and those CRS representatives were really accommodating, but still had a bad experienced from lazada, they also cancelled one of my order which is ceramic pan which i waited... and a bad item that i received (the powet bank) because it was deffective so i returned the item back. After 1 week it has been replaced. But i just got disappointed! The item has a void sticker on it side which i believe that the item was just a repaired item. I thought that my replacement item was a brand new but when i tested it, it was another deffective item (power bank). Now i am going to send it back again for the 2nd time and will wait for another week for my refund!. :(

We tried purchasing a phone last night and we end up being debited with the amount of 1,100+ QAR. As we check on the order, it doesn't say if it gets through and does send a confirmation via email... The only notice we just receive was a text message from the bank that states "Your Credit Card ending **** was debited, PHP7,199.00 at LAZADA.COM.PH 103 Pa
At 18:40,25-Feb-14. Available Limit: *******QAR

Im waiting for their call or even an email response before i go to their office my self

I ordered two mini hifi systems on LAZADA. Payment at delivery so did not have big concerns, thinking I would reserve the right to refuse delivery of excessive delay.

First thing that went wrong was that when submitting order, message appeared that site was under maintenance please try again later. Happen some times and when finally I got through (so I thought) I received 4 order confirmations, meaning all went through despite error message.

I write customer service on their contact form, receive confirmation but no reply. End up calling them and get thing sorted and 3 of the multiple orders cancelled over the phone.

Then we receive the one hifi from LBC, again same story writing on contact form - receive confirmation but no reply. Hen I call customer service, I am told other hifi sent with 2GO?

During this on LAZADA order tracking nothing updates stop at the warehouse, no info on separate shipments and so on.

Would I buy from them again? Sure if it is something I really like and if cash on delivery terms. I will not use my credit card at this time dealing with them.

I ordered a tablet and memory card that's worth 8k, then when i tracked it, biglang nacancel. The worsr thing is nagcharge sila sa debit card ko. I really feel cheated dahil wala naman advisory na natanggap na nacancel yung orders ko. At walang valid reason to cancel. I called them twice na ibalik na lang yun money and order na lang ako thru COD pero they said na 2 weeks pa sya maibabalik. I'm afraid na umabot pa ito ng month e i really need the items for my business. Pls lazada, help me naman with this concern. I wanted to order from you again since reliable naman kayo na online shop. Kindly give my money back

I've ordered something it's been a week already I did not get any update on that, no email no text no email even, I've sent an email but no reply on that, LAZADA is FRAUD, They're lucky because in Philippines there is not consumer law if there is I'll sue them first, but I've still sue them under credit card fraud, because I've already paid it and did not get anything, sent email but no reply it means they are fraud. Guys don't ever buy anything from LAZADA, anyone has good experience with LADAZA they're lucky but this is my experience with LAZADA. For me they are Just a Fraud Company.

We placed an order and we settled the payment using a Debit Card. We were charged on the order and a confirmation email was sent as well. Weeks passed and our package has not yet arrived. We were worried with our purchase since the money has been taken out from our account and the order was not yet delivered. We contacted the said business and guess what? The order was not processed. The CSR mentioned that there are some issues regarding the delivery or what and the order that was placed is invalid. They already charged our account and they will tell you that the order was invalid? What a poor business. And since we don't have any choice, we asked them to cancel the order and process a money back as well. Guess what? It will take business days for the refund to be credited back. They charged our account in just a blink of an eye and they will tell you that it will takes so long for the refund? We never expected this to happen and we're looking forward not to make any business with them. It's a total unsatisfying shpping experience.

I order to lazada without any reviewing the product, and i thought the product i order is installment but when i see the confirmation. The letter stated that the product is cash on deliver thats why
I contact lazada to many times because i want to cancel my order but they didn't response to my email even in a phone call.
Maybe after 3 days my order will be deliver, i dont even know how can i pay it.

I will cancel my order because i dont have some money to pay my order and i have some problem about my project in school.
Cause i dont even have a job, im a former student
Thats why i cancel my order. I cant afford to pay my order.
And I hope you will understand my situations.

I ordered a video camera, it arrived 2 weeks after and IT DOESNT WORK. I spoke to countless customer service representatives and THEY ALL GIVE THE SAME GENERIC SCRIPTED RESPONSE.

They also refuse to give the phone to a supervisor stating that they have steps before a call will be given to one, they have to file an INCIDENT REPORT. Which to me is bullcrap.

They also said that because they have a lot of suppliers they dont have any record as to who the supplier of the said video camera is. They also told me that their warehouse in MUNTINLUPA has no telephone number, same with their BACK OFFICE, they told me they only communicate with the two via EMAIL.

I am formally filing a complaint with DTI soon.

A lot of scammers who seem to be well-protected in this platform. Items usually are of wrong sizes, design and colors. Buy at your own risk.

HOW'S. LIFE LAZADA. Shopping. With you is just a horrible. Experience. Incompetent customer. Care agents. Delayed. Delivery and reckless disregard for proper "customer care". Ive decided to just accept my faith and im willing to pay for my order (The. Item being shipped. Isnt even the exact thing as described.on the website!). And what do i get? A Tracking Number for a Non-Existing order! (How can even track it if it isnt registered with 2go?). Even your website's order tracking system is messed up. You better do something about this. Either way, i might still blog about the experience i had with you if you don't give attention to my Plight.

-RAFAEL GEPUELA, a dissatisfied customer.

I ordered a dual band router from their site and paid via my CC in 6mos. Installment. When I test and check the item, I realized that it is not the item that I ordered (it is not a dual band) and decided to return it the following day (that was 9/12/2013). They said that they will evaluate the issue in 5 business days. I tried to contact them via email and customer service hotline to get an update (bcoz its 9/24/2013 already) but their CS agent failed to give an update about it instead I keep on receiving a reply of "we will follow it up sir" every time I call. Their return processing sucks big time and if you don't want to feel the same stress I felt waiting for their update, you should AVOID THEM or else order in COD then check the item thoroughly and make sure don't pay yet to save you from any hassle if in case there's problem with the item and experience stressful return process.

I have found out that Lazada is not as Honest as they claim to be! They inflate the prices to double the selling price of what others sell for the brand eg. They advertise the Share 9 Mid 2930 at p7999 and give the sale price as p3665. Check their page and you can see that they give offers that is about half of their claim selling price.
What pisses me off is that Yesterday I saw an irresistible offer and last night (22nd sept 13) I checked again to show my gf. This morning 23/09/13 I click on my bookmark of the page to buy but the notice said the page cannot be found. This is the page of the Move Tab 10 " Ma1000 White priced at p2299 (5+++)
>http :// www.lazada. Com. Ph/move-tab-10-android-40-4gb-ma1000-white-*******. Html? RecomReferer=pdv%2Fpdv_rec. It was stated there -"In Stock"
How is it that the page disappeared overnight! I would like to advice all to check by "search" for the correct selling prices of the things advertised in lazada from the internet. I have come across many of the tricks used by almost all of these dishonest online shopping sites.

I am a rigestered online shoppers in lazada since July 2013 until now, almost every month I used shopped online in lazada website & honestly, everything went well & they active to shipped & my ordered was right, I recieved 4 to 5 days as I currently lived in agusan del Norte (Mindanao). So, I am happy with Lazada service. Shopping online,
Cash on delivery is only in the Philippines & we are lucky they gave chance to the costumers don't have any credit card. Keep it up Lazada, I will stay for you.