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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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This is my order ******* (okdeals women crystal jelly gel silicon quartz wrist watch deep blue) and after I ask review they just ask me to re-order and may avail of our current vouchers as discount. How to reorder because I already paid for the watch? What's the procedure? Please help me.
I ordered an item and recieved nothing but empty package. I called your hotline and they advised me what to do. So sinoli ko thru LBC and sinulatan ko din yung form nyo. I even ticked REPLACEMENT and noted "WITH SAME ITEM". So nakatanggap ako ng text after 48 hrs. Pino-process na daw ang pag REFUND! REPLACEMENT ANG SINABI KO! Eto pang nakakaloka. NIREFUND NYO SA HELLOPAY ACCOUNT ko? WALA AKONG HELLOPAY ACCOUNT! Nagbayad ako thru hellopay via 7-11. I can't remember na may ginawa akong hellopay account. Automatic ba kong magkakaron nun? Nagtry nko ienter ang mobile number ko at email add ko. PLEASE ENTER A VALID E-MAIL ADD. DAW! SO WALA NGA KONG HELLOPAY ACCOUNT. Malinaw din naman ang SINULAT KO! REPLACEMENT WITH SAME ITEM! NAKAKATAKOT NA UMORDER SA INYO. NAPAKA UNSATISFACTORY AT INEFFICIENT NG SERVICE. So paano na yung pera ko? Kukunin ko sa 7-11?
Hi, Joy. Please be informed po na once naka-receive po ang customer ng "Empty package" auto refund na po kasi yun as per policy. Regarding naman po sa HelloPay at 711. Ang nakakapagbayad lang po sa 711 are those na meron pong HelloPay account kasi mababasa din po ng 711 yun sa system nila. For your refund, we suggest na tumawag po kayo directly sa HelloPay Phils at 02 754 1200. Sila na po kasi ang magpa-process if you want a Cash refund. May maitutulong pa po ba kami? Let us know.
Lazada was unable to process the warranty of our product.
Their customer service instructed us clearly that in order to claim the warranty, we have to return the item with the receipt and indicate that it would be returned to claim service warranty. We did as instructed.
I always followed up the status of the product thru email but no response from Lazada. After THREE (3) WEEKS, I got a reply from lazada that I should be the one to go to the service center in order to claim the warranty.
With that, I am already disappointed since i live in Mindanao and it was their instruction to send the product back to them.
I called customer service and complained, nothing happened. And so I told lazada that they should redeliver the item since they insisted that I should be the one to go to the service center.
Now it's almost A MONTH and i didnt receive any tracking number from lazada.
How can I claim the warranty then if lazada will not redeliver our item.
IT IS OUR RIGHT TO CLAIM THE WARRANTY SINCE THE PRODUCT COMES WITH 1 YEAR WARRANTY AND IT HAS ONLY BEEN WEEKS FROM THE DAY I PURCHASED IT.
Since LAzada doesnt want us to claim the warranty, THEN RETURN OUR ITEM TO US! We paid it why is lazada holding it!
RETURN OUR ITEM TO US!
We're sorry to hear about this, Ky. Please provide us the order number for this concern so that we can help you and give you an update. Good day!
Please cancel my order #*******. I can't find the cancel button. Di ko na kailangan at hindi ko din ma-afford. Thank You.
No worries Hiro, since ON 379417626 is an invalid transaction, there's no need for us to cancel the order. But to set your expectations right ahead, we'd like to let you know that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant.
The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
Pwede pa cancel po ng order ko ( *******) nasa processing stage pa po, siguro hindi naman po maging problema yon. Nabilhan na kasi ako ng kapatid ko ng table EXATONG ganto. Wala na rin akong pambayad kasi. Thanks lazada.
Thanks for letting us know about this, Charis. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Please Cancel my order # *******. Nahanap ko napo kasi yung nawawala kong item na to. Dikorin po magagamit sayang naman po. Thanks Lazada! More power!
Hi, Riwel. As per checking po, delivered na po ang status ng ON na na-provide nyo. May maitutulong pa po ba kami? Let us know.
Please cancel my order #*******. It is still in process so cancellation of such shouldn't be a problem. Thank you.
Hi. No worries, Peter, this was already cancelled automatically by CYBS so there's no need for a cancellation. Is there anything else we can help you with? Let us know.
Gusto ko lang magtanong pano kung yung order mo eh cash on delivery pero wrong item naman yung dineliver? Pwede bang tumanggi sa nagdeliver? Salamat
Hi, Joel. Ahmm honestly, hindi nyo rin naman po malalaman kung maling item ang madedeliver sa inyo unless buksan nyo ang item. Most often po kasi, hindi na po iniintay ng aming rider na mabuksan nyo ang delivered order kasi po may mga ibang deliveries pa rin naman sila. But syempre po, we hope naman na tamang item ang madeliver sa inyo palagi. =D
Finally! I received my refund. Akala ko aabutin pa ng ilang linggo! Pero finally dumating na din ang pinaka iintay kong email ng voucher code ko. Overall, 1 week lang ang refund process. First 2 days ay shipping mula sa courier (LBC, palpak kasi di accurate yung tracking nila) to Lazada. Yung 3-5 days ay evaluation naman ng Lazada, and after 2 days may nareceive akong txt na approve na daw at closed na. Nung una nag alala pa ako kasi sabi nag send na daw sila e wala naman sa email ko kaya kinulit ko talaga sila from their customer care to facebook to twitter to gmail. Hahaha. So, ayun nakuha ko din. Thank you Lazada, i look forward for more transactions with you sana ngayon wala ng defect mapunta sakin kasi nakaka stress talaga mag process ng refund. Thank you ulit :) At sa mga magrereturn for refund, kapit lang :)
Hi, nehry. Salamat at may tiwala pa rin po kayo sa amin. Pwede nyo pong i-provide ang Order number sa amin para matulungan namin kayo o para po sa inyong refund concerns/follow ups, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Please cancel my order, I order it yesterday and i cant find the cancel button. I have a problem about money and i cant afford it because I accidentally lost my money. My order number: #******* please cancel it
Umorder ako ng mobr wrap baby carrier, mali ang color na naidelive sakin. Color light pink ang dumating hindi ko magagamit dahil boy ang baby ko. Nireturn ko s lbc, nagbigay ako ng 3 color option kung hindi na available yung color na inorder ko after 5 days dumating ulit ang new item "wow na surprise ako dark pink naman ang pinalit"... ano b talaga? Kung wala yung inoorder s inyo iadvice nyo agad. Nakakapagod maghintay at nasasyang ang pnahonat pamasahe ko. Nirefund ko n lang kung wla talaga kahit sa mga options ng color na sinulat ko sa return slip. Pati pala pag refund pahirapan din, ano b yan LAZADA? Kakaubos n ng pasensya. Every 3 days pinafollow up ko yung refund ko lagi na lang sinasbi 24-48hrs. Para sa update. Wla naman nangayari! Sayang ang load ko pang tawag. Maawa naman kayo sa mga tao na niloloko nyo hindi namin pinupulot yung pera binayad sa inyo!
Salamat at pinaalam nyo ito sa amin, Christine. Pwede nyo pong i-provide ang Order number sa amin para matulungan namin kayo o para po sa inyong refund concerns/follow ups, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I ordered a powerbank on April 12 2016, it got delivered right after two days. I opened the package and disposed the packaging and tried the item. I noticed that the light did not turn on while i was trying to charge my phone using the item. But when pressing the On/Off button it shows the level of battery it has. I tried using it, to knoe that it is a 20,000mAh powerbank it should get my phone's battery full charged but no it didn't. I thought maybe because powerbank isn't fully charged then i plugged it and charged but the light indicator that should show that the powerbank is charging is off. That's the point where I told myself it's defective and I should give it back for replacement. Replacement is such a headache. It took them almost 5days before the update telling me that they need the original packaging for them to process the replacement and I was like, seriously? Who would have known that their product was defective and should retain the original packaging if it was defective? I have been sending emails to them asking for a replacement even without the original packaging but they would still insist for it. It took us half a month before I ask for a refund but still they would ask for the effing original package. Now, they would just return the defective product to me. Such a waste dealing with Lazada and to think this is my first time ordering. Plus I also told them to give instructions on their Lazada Plastic bags saying "DO NOT THROW THE ORIGINAL PACKAGING OF YOUR ITEM FOR REPLACEMENT IF ITEM IS DEFECTIVE" this may help a lot to their clients. I will never order anything from Lazada.
We're sorry to hear about this, Marie. Please provide us the order number for your concern and we'll see what we can do to help you. Lazada's campaign is to make our Customer's experience good and satisfying. We hope to hear from you again. Good day!
Hi can I cancel my order? My tracking number is *******, My parents ask me to cancel my order, it is still in processed, so can I cancel my order?
No worries, Joanna. Your order was already cancelled on our system. If you have concerns other than this, please let us know. Good day!
Contrary to what is said in your Help Center, I cannot find a CANCEL button. So, I am cancelling through this website. I am cancelling two (2) orders I made yesterday, May 3,2016:1) ORDER # ******* and, 2) ORDER # *******. I have read bad reviews about these products and I am disappointed. Please cancel these two (2) orders. Thank you.
Hi, Alex. Please be reminded that we only have 6 hours to cancel our orders after is has been placed. As for your orders, all items have been shipped and on its way. For this we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hi I need to receive the item this week... Can I refuse to accept the delivery if the item arrive beyond my expected date of delivery? Because I need to find another one if i will not received it before my daughters birthday. Your standard delivery time stated during i made my order will be on April 30 - May 2 2016.
Hoping for your quick responce.
Thanks!
Thanks for letting us know about your concern, ShielaMae. Please be informed that the date you saw upon check out was just an ESTIMATED time of delivery and not the STANDARD DELIVERY time frame of 1-7 BUSINESS days for orders within Metro Manila and 5-12 BUSINESS days if its orders outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. But its still your choice if you're going to accept the delivery or not. We hope we have been of assistance to you. Good day!
Please cancel my order #*******
Thank you lazada
Hi, Roseann. As per checking with the ON you provided, it was already delivered. Do you have any orders that you want us to cancel? Anyways, fr your future reference, cancelling an order is fast and easy with our online cancellation form. You just need to log in to your account, go to "My Orders" screen then click the item you want to CANCEL and follow the online instructions. Just be reminded that your status will be updated within 60 mins and cancellation can only be done 6 hours AFTER THE ORDER HAS BEEN PLACED. Also, "Online Cancellation" is not yet available via mobile app. Let us know what else we can do to help you.
Cancel order please. I found a cheaper one. Thanks. Heres my order id
*******
Hi, Merry. Please be reminded that we only have 6 hours to cancel our orders after is has been placed. As for your orders, all items have been shipped and on its way. For this we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Please cancel my order (order *******). Lazada says that "We can no longer cancel orders that have been shipped. However, you may refuse the item upon delivery. It will then be sent back to our warehouse and the order will be automatically cancelled."
Is there a fee needed to be paid to do this so?
Hi, Rye. No, there's no payment needed for your orders to be cancelled. As mentioned, you may just refuse the delivery. That way, orders will automatically be cancelled. If you have concerns other than this, please let us know. Good day!
Order number ******* they cancel my order automatically without informing me no refund scammer lazada phillipines order number ******* worth of 2k lost in payed via paypal march 15.2017 and march 18.2017 no refund at all no item my order all canceled and deducted 2k on my paypal balance
Hi, Ryan. Please provide us the order number for this concern para matulungan po namin kayo. Or pwede rin po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi Lazada, Please help me cancel my order, order # *******. I tried to cancel it within 6 hours after I placed the order but I coudn't find the cancel button. I tried to call the customer service but no one is answering. I tried to email your customer service site but still It is not available. It is consuming me nkw and it causes me a lot kf stress. Please help me cancel it! Thank you!
Thanks for letting us know about this, Alicia. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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We're sorry to hear about this, Vithya. As per checking, your order was already cancelled due to failed delivery. Since this is a Cash on Delivery transaction, you may just re-order and may avail of our current vouchers as discount. We hope we have been of assistance to you. Good day!