LazadaReviews 1,610

The first time na umorder ako sa Lazada sobrang disappointed at nainis ako! Kumuha ako ng dalawang magkaibang item pero dhil paisa isa ang delivery ng Lazada ang tagal kong nag-aantay sa lahat ng items. Ang nakakayamot pa! Parehong item ang dineliver nila! Never kong nakuha isa kong order! Sobrang nairita na ako dahil ang gulo ng order at delivery ng LAZADA! Buti nlang nakaCOD ako kaya hndi na ako tumawag ulit pra kunin yung isa kong order! Nakailang tawag na ako kaya hndi ko na kinuha isa kong order.

Ngayon, nagtry ako ulit umorder. After a year ata! Tiningnan ko kung may pagbabago! Shocks! Pareho padin pala... I just got my order today sa dalawang courier! Yung una dala nya isa ko lang order! Yung pangalawang may bitbit ng dalawa ko pang order. Tinanong ko kung kasama na yung 3rd kong order sabi nya hndi pa! Nagalit ako dhl ang sinisingil nya sa akin is yung total amount na ng dalawang huli kong order. So naayos na... Hndi nya alam kung anong laman ng dala nya! Okay!

Pero pagkabukas ko! Yung 3rd kong order na bluetooth headset! Isa lang ang piraso! Wala syang kapartner! OMG!. Pagtawag ko ng customer service ang sabi pa sa akin. Baka daw matagalan pa yung kapalit! Are you kidding me? 4 na araw na akong naghintay! Aba! Sumigaw na ako at nagsabi na hindi ko problema yan dhil kulang kulang yung binibigay nyong item!

Kahit bigyan nila ako ng voucher! Yung inconvenience na ginagawa nila nakakairita! I AM SOOO DISSATISFIED! Let's see kung gaano katagal yung bagong kapalit at kung tama na ibibigay nila!

I try to order Item for a friend in Phil. I read their FAQ and it says:

"Which credit cards are accepted for payment?

Lazada accepts all major credit and debit cards supported by VISA, Mastercard, JCB or AMEX, whether your card is locally issued or a foreign-issued one.

For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the "complete billing address field" the exact address and post code that would match your card's billing address."

So i try to enter Billing details but it does not allow Canada, just a Phil billing address. I contact them about this and get no reply back. I've waited 2 weeks. I even had my Phil friend call them on the phone in case it was Language barrier thing -- they fail to answer and never return her call.

Unless you live in the Philippines don't bother ordering as I did manage to somehow trick their system and accept my credit card as I could see money deducted from my bank account. But after 2 days I get auto-response message from them saying order failed. But they take the money and when I check my
Order status on Lazada they already delete it from their system. It's too bad they
Don't have better business practice as this seem like a convenient option for ordering things to friends within Phil as Aliexpress and DHGATE always charge a tax & duty fee so Lazada seemed like a nice remedy to that problem, but it's no good to me neither.

Hope Lazada read these reviews and fix their business model. They offer lots of nice items. It's a shame we can't order them for our friends.

Nag order ako sa lazada ng hokkaido slimming pills. Nag take na ako pangatlong araw ngayon from the day na dumating yung item. Pag bukas ko ng bottle nung naidelever medyo bukas yung sealed ng mismong bottle, ang kulay nun ay silver. Kagabi nag research ako about the product ang dapat palang seal nun ay yung parang malambot na karton na may sulat (hindi ko kasi alam tawag dun). Kaya nag email ako sa lazada dunsa email adress na nag coconfirm ng delivery. Ang reply hindi daw dun mag eemail walang sasagot kasi automatic reply daw ata dun. Ngayon confused ako kung fake ba o original yung binigay saakin ng lazada.

I have ordered acer then they gave me HP twice as the complaint is on going. Acer costs ******* while HP costs 14,999 only. They asked me to return the item thru lbc then i did ff up, they were claiming re broken seal! I did not even open that then the second delivery is HP again! Label is acer but what inside is an HP!. Then whenever i call their customer service, i always tell my story from the start! They are really not paying attention! You are giving me a lot of stress! Just bring my money back or give me the 8k excess of what acer cost in the credit card! Karma nlng lazada hintayin nio. Super stress nko!

Everytime I ordered something in lazada, it arrives on time. I have no problem regarding that matter. I have actually ordered several times already. And everytime it arrives, I always give tip to the delivery representative. Sometimes I would really ask for my change. But other rep would say " Wla akong sukli neto maam." So instead of asking for it, again, i'd just let him keep the change. Kanina lang dumating ang isa sa inorder ko. Hindi nman kalakihan ang halaga. Twas just 448.68. Tumawag ulit yung rep sabi hindi nya alam lugar ko at humingi ng land mark. I gave him a land mark and told him na ako nalang ang pupunta at dun kami magkita. Nung nagkita na kami, I gave him my 500 peso bill and I asked him for my change kasi wla akong pamasahe pauwi. Sakto lang ang perang dinala ko. And there again he said, "wla po akong sukli neto maam eh." So naghanap ako ng tindahan para masuklian ang 500 bill ko. Wla talaga so sinabi ko nalang na "ok lang. Sayo nang sukli ko." Tuwang tuwa pa ata sya at hiningan ako ng ballpen kasi may pipirmahan daw. WTF! Pati pa nman ballpen sa customer pa hihingin?! Wla ba kayong ballpen LAZADA? Hindi nyo sinusuplyan mga rep nyo? Sinabi pa nya ako raw kasi ang unang una na dinileveran niya ngayong araw nato. The fact na sinabi nya sakin nung tumawag sya na nasa Maguikay pa sya para sa isang delivery.! Wow nman. Ayusin nyo to lazada. E train nyo mabuti mga rep nyo..