LazadaReviews 1,610

Policy on Lazada that they won't sell imitations/replicas, yet their store is full of it.

When choosing refunding preferences like a brand new replacement, they don't even care what you put/opt, they'll just refund you through lbc remittance.

I also don't understand why those legit authorized resellers sell products with no warranty. All of my bought items have their original boxes deformed/teared, a clear indication that those fragile items were not handled properly during delivery especially electronic gadgets. Items are also covered with cheap one-layer bubble wrap that offers little to no protection. So delivered beat-up items with no warranty, you're making yourself a huge gamble. Electronic gadgets especially cellphones and audio equipment should be covered in thick bubble wrap and inside another box for maximum protection.

And if you still want to buy in Lazada, always choose COD. Alipay is such a frustrating experience especially when refunding. Why would we the customers instead of you Lazada, responsible for contacting Alipay for the refund process. And I mean you take charge and refund us directly rather than through them. They keep prolonging the refund process by letting you submit proof of id and address and taking too long to verify these documents. Why do they need these documents in the first place, if you already know our Lazada account used to order? Our details are already there. I contacted Lazada through Mesenger to inquire why Alipay is a slowpoke in refunding, and they reply "contact Alipay for your concern". They don't even care anymore as long as they give the confirmation of refund to Alipay.

What a way to "value" your customers. "100% Customer Satisfaction" indeed...

I ordered an item, which never came, and i sat and waited for it
I have then had contact with at least 5 of their customer service people, live chat and e-mail, and they all tell me different stuff. One moment they say its on the way, the next they say it has been cancelled, and then they promise it will come before a certain date(told me that everytime i didnt come on that certain date)
I havent gotten any service or help as to why there is so much trouble with my package.
Don't buy from this company

I made an order last July 28,2017. My package was supposed to be delivered on July 31,2017 but I was not around Cebu so I made a request to deliver it by Wednesday, August 1,2017, instead. I am aware that there is a holding period of 5 days, I believe, for the delivery. My request for the change of schedule was confirmed by Lazada, they even emailed me the confirmation, and again emailed me by Wednesday (August 1) that my items will be delivered. But no call or text from LEX. Until now, my package is not delivered yet. They told me that it was cancelled due to more than the holding period. Seriously. It was not my fault that it was not delivered. I even contacted them for the status. Their live chat is useless and the people there are not helping me at all. They will just keep on promising me to email the status. No email received.

DO NOT BUY FROM LAZADA. BAD CUSTOMER SERVICE. NOT A WORTHY ONLINE STORE.

To Lazada Philippines Today at 2:19 PM
After hours talking with your customer service. ITS WORSE NOW than ever before! No matter what website I try to open YOUR Lazada adds come up... You have infected my computer with your Lazada adds. I am sure that this is illegal and I should be complaining to what ever agency that handles these matters. I have gone to several different websites and gave you another of the MANY, MANY NEGATIVE responses. I guess I shouldn't be too worried as EVERYONE else thinks your store is a SCAM and RIP-OFF company too, I hope everyone reads the reviews before they have anything to do with you... I will continue to tell everyone NOT to have anything to do with Lazada. George Owen

After 5 months my new vacumer, bought online, doesn't work anymore. I contacted Lazada customer service and they told me thwarranty was expired! After 5 months! Please people do not buy electronic goods because when your item breaks down you are on your own. Now I learned to pay a little more in my neighborhoodshop but with a real good after sales departement and service. Don't let Lazada fool you by their promotions because every item you are looking for, the promotion will just finish the same day!

I brought 2 camera batteries and all of them are defects ni hndi ko man lang nagamit sayang ang pera ko all of them are wasted, i also brought green moslin cloth for Php 1,300 i almost wait for 2 weeks to deliver it, and what a surprise a cloth na pede mo bilhin sa divisoria ni hndoi man lang tinahi ng maayos... eto pa bawal return nasa batas ang 7 days return policy lazada... walng kwenta bumi ng items nyo