LazadaReviews 1,610

You delivered a wrong item. Totally far from what I ordered. I thought ok I'll let it pass. You have a return service free of charge so it's kind of fine. Then when I went on to process my return item, I waited almost 2 weeks but until now still no response and refund. And you just tell me to wait still? Lazada PLEASE FIX THIS. What kind of service are you giving? Effort naman pls. You'll lose your credibility for this. Is this what an international company's service is? LBC has excellent service because of delivering my returned item to your warehouse on time. Learn from them. This is becoming more of a SCAM! My first and last purchase. Never going to recommend this illegal shop.

Makakarma kayong lahat ng mga taga LAZADA, pamilya niyo magsasuffe sa panloloko niyo sa mga customers na gaya ko, ngdeliver kayo ng cellphone sakin defective/toy cellphone sa halagang 3480 tapos hindi ako sinuklian ng delivery boy ang kkakapal niyo! Matakot kayo sa karma! Pamilya niyo mgsasuffer sa ginagawa niyo. Palitan niyo unit ko or ibalik niyo pera ko or else skandalo aabutin niyo. Nareport ko na kayo sa kakilala namin sa NBI pati sa camp crame na mamaganak na pulis! We do an action about this! Scammer and never na kmi oorder with LZADA! Scammer! Manloloko! Karma aabutin niyo diyos na bahala sa inyo! Nightmare ang pinaranasan iyo samin mga customers niyo.! LAZADA SUCKS!

Alam nyo po, super duper need ko na yung inorder ko last month, and then i was expecting na today sya dadting, morning, but then its already 12:04 in the afternoon. Hindi na po kyo nakakatuwa, i am very disappointed with your services lazada specially sa delivery, matagal masyado, d katulad nung mga past na inorder ko exact time and exact date, my ghad poor performance. Nakakainit na ng ulo pls pki deliver na yung inorder ko. Tangina! Kailngn ko na tlga yung inorder ko bwesit!

Pagkabili ko ng product ko hindi siya nag kasya una sinukat ko sa sarili ko na alam ko sakto yung size ko pangalawa pagkadeliver sakin ng shoes hindi sakto at saka pinagkumpara kung product na nadeliver sakin sa current shoes ko, size sila. Pero hindi sila magkapareho dito palang nagtataka nako. Ngayun napagisipisipan ko na ipabalik nalang at papalitan yung size ng product pero bago yan kinausap ko yung customer service nila at sinabi ko yung sitwasyon ngayun sinabi nila di na pwede po palitan yan lalo na abroad yung item and sinabi niya refund nalang po gagawin NAMIN diyan so inaaccept ko nalang so nagstart nako ng process sa pagreturn after a syempre ang tagal ko hinintay maya't maya nalang biglang naf email sakin na reject po yung item niyo redeliver nalang po namin wait nalng po dun ako nainis pota nakaka urat na sa na sinabi nalang nila sakin sa umpisa palang na di na pwede nakakagago sinabi ko din sa customer service nila sa umpisa palang na sure na po ba yan eh baka mareject din po tulad ng previous item ko and sinabi nila sorry po sa nangyari ganun tangina anyare mga gago ayusin niyo trabaho niyo nakakagago!

If youre ordering using your credit card they will just take you for granted they will just leave your order to whoever is available to receive and they dont do checking on orders from abroad so i tried receiving wrong item not to highlight the waiting time and if ever you want to return the item they dont give you specifics on howw to get your money back they make it hard for you and you cannot even reach them very dissapointing. And for ordering a lot of items through time they did not even give you discounts or $#*! from Davao

I ordered a range laser from this lousy company and wait for 2 month still didn't received it, so I return it. However, Lazada told me the refund process is completed on 18 september but until now, 24 october, I still didnt received my refund! What a lousy company? Lazada is poor even 300 ringgit cannot afford? Fraudster! So disappointed on Lazada, always cannot meet the promise to the customer! The employees also had the bad service, treat the guests with impatient tone and do nothing, only send email told me wait for 5-15 working days. I spend many 15 days to wait you solve this problem already?!

Hello All,
I have used Lazada for the first time and experience is so poor that i will not use them again and will also inform my all friends how non professional they all are.

I had ordered a Stroller for my baby on 2nd of Oct and as per the comitment it should be delivered maximum by 07th Oct 2017 but they havent delivered it according to the product status it was shipped and present in the local lex branch since 04th Oct but after that no one from lazada know the reason that why they are not delivering it they made 3 times false commitments and on every email they just asked for 3-5 working days for investigation but after passing of every 3-5 days they replied the same copy pasted scripts it seems like that its a auto reply the agents on call was also asking for more time but don't know what was going on, I am a foreigner but sorry for that i haven't seen such height of non-professionalism lazada deducted the money from my account with in seconds and failed to deliver the order. In the last i had asked to redund for that they again asked for 2 more working days but so far no reply on that too. God bless all of them. My baby still have no stroller..

I ordered a Coffee Machine end of last month and Completed the order process on their website and gave me my order number. To make sure that my order really went through, i checked it using the order number but it shows me no order has been made. So i Contacted their chat Support and i was advised that they have my order and it will be delivered between Oct 2-5 so we waited and no one showed up but we've been receiving sms from them that the item will be delivered. I decided to get in Touch with them and chatted to their chat support and again i was advised that the item will be delivered but this the delivery date has been moved latest Oct 10. I've been patiently waiting until i got frustrated. My ordered has not delivered up to now and no email updates received from them. Their service is too bad!

Placed order for two items on Oct 3, with delivery expected Oct 5-8, but while one item was delivered on Oct 8, the other was delayed until the 14th (only found out when I contacted Lazada) and then on Oct 11 I was told it was cancelled (fortunately used Cash on Delivery, or I could be waiting 45 days for a refund). Lazada has very poor customer service; no email address, simply a "Live Chat" feature where "all the agents seem are busy now" is what you normally see. My first time using this, and now my last.

Not cheap and no warranties at all I bought a mobile, which didn't work and then i sent it back, and they told me that they will not reimburse cos is broken,, and is not...

Dishonest company to don't give back the money in case of error...

Plus another order, bought 4 items, and then for 2 of the,, they sent wrong product, a total complicated procedure to give them back the product and get a voucher to buy something I dont need cos they cant give me the products i bought... i will never buy again with these people,, just mistakes and lost of time and money,,, is cheaper go to the shop,,, and as it comes out,, also faster...

If you want more info, tell me: *******@gmail.com

I placed a same day delivery order (additional fee of Php29.00) for a bluetooth microphone (Php419.00) on Oct 09,2017 12:12PM. As per Lazada Delivery Policy - Orders that are placed before 1PM can be delivered on the same day. I've waited until 7PM but no courrier came in. So i called them and was told by one of their rep that my order is on a "SHIPPED" status and XDE Logistics is the one who will deliver it to me. I opt in for a same day delivery because i wanted to use it during my day off. Okay fine, sige hindi na kaya ideliver ng same day since gabi na nga ng Oct 9. So the following day which is today Oct 10 i made a follow up call@ 8:05AM to check the status of my order, the rep told me na wala na raw delivery charge since hindi na nga same day so i said okay. Past 12pm today XDE Courrier came in to deliver my item. Guess what?! They've asked me to still pay for the total amount of Php448.00 which includes the Php29.00 Same day fee. What the! And there's more... They even asked me to pay for an additional Php10.00 gate fee daw ng village namin? Samantalang naka-motor lang silang dalawa. I called Lazada Cust Service again to complain about the matter and they offered me a Php100 Voucher for the "inconvenience" daw?!. -- I'm not sure whose fault was it pero one thing i'm sure of hindi reliable ang Lazada for a same day delivery. Overall rating? It sucks!