Lazada THReviews 28

I bought a mobile phone on Lazada. It
Arrived on time, but was obviously fake. Lazada's return process is to send a return request which the seller should respond to within 8 days. If they don't respond then send the item back to the seller which gives them another 8 days to respond plus the shipping time. How likely is a seller of fake goods to respond? There are 4 sellers on Lazada selling this same fake phone. They have similar names and sell at the same price. Their customer feedback makes clear that they are selling fake goods. But Lazada does nothing about it. I reported them to Lazada. The response was "I will escalate this and you will get a response within 2 days". That was a week ago, they are still selling fake phones and customers are still being robbed. Lazada has no customer service worth the name. Worse, it gives its customers no protection from scanners. I will never again buy from Lazada and advise everyone to do the same.

I bought a product COD from Lazada. After using it for 2 mins, it broke. I contacted Lazada and they said to return it. They later contacted me saying they would refund me and to provide bank account details. On 3rd Feb, they said the money had been put into my bank acount but it would take about 7 days for the money to be released. After 10 days, i contacted Lazada. They replied asking for bank account details. HUH! How did they put the money in on 3rd Feb? Anyway, I provided the details again. Now I am getting the run around. DON'T BUY FROM LAZADA. I have been buying from ebay etc online for over 20 years with no problem. This is my first and last Lazada experience.

Hi folks i now know why lazada only publish good reviews from its customers in thailand i have found out that it is a criminal offence to publicly criticise a company in regard to its service or qoulity of goods its called defamation of a company and they will send you to prison for it! So if you have a load of rubbish to sell do it in thailand you wont get ant come backs how cool is that based on this i have given lazada 5 stars rice and maggots for 5 years does not appeal