On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Prompt, courteous, knowledgeable, compassionate and very pleasant to talk to.
My problem was resolved in just a few minutes. Thank you
I was having a problem with my last will and testament. Divine really was a big help and fixed my problem within minutes. I am not very computer literate but she made it simple for me to understand and finish my task.
Divine is awesome and I hope she will be able to help me again if need be
I took the free trial to look at a few documents like wills. When I cancelled the free subscription trial it was one click and done. No fooling around, no complex cancellation. This is a very honest website and business, and I will use them in the future if I need legal docs.
THANKS TO SITE JABBER, an employee of law depot. Com decided to refund two of the three months that I was charged? If they had reversed all three months I would have deleted the review, I am upping my star one, but since I NEVER USED THE SITE, and I did cancel, and there is proof I NEVER USED THEIR SITE... Why did they return two of three charges? I am greatful for some action, but returning all that was stolen from me, would have been better.
Great initially, had to use chat Janet was excellent couldn't save as pdf from editor which was a problem Janet was able to sort
The site offers very basic services; however, the services aren't sufficient to fully handle an estate. Customer Service was un-helpful very dismissive.
Jeremiah, what specifically were you looking for from our website regarding estate planning documents? I can research further who you were speaking with if you provide the telephone number that you called from. Our agents are not able to provide any legal advice or opinion on what form to use or how to complete a form as that does constitute legal advice. Our documents are prepared by attorneys but we are not a practicing law firm so we cannot provide any legal consultation or advice. -Kathie Kinisky, Manager, Customer Support 1-855-231-8424
You have options: a free week, basic one month charge($33), yearly charge($98) or if you are stupid, a continuous monthly charge to your credit card of ($33). I chose the basic one month charge. Unfortunately, I am crazy busy and I was not checking for monthly charges. I also have "unenrollme" so I was not receiving email notices. I called customer service to explain this was a mistake and since they charged me $65 over what would cost the consumer for the yearly charge, I felt they should refund my account.
The women I spoke to was rude and nonchalant. What a shame. The service was ok, however there is NO customer service. They obviously take advantage of people being too busy. Just do the math!
Shaon
Sharon, I am sorry if you felt our agent was rude. That would not be by intent at all. Our records show you had selected a 7 day free trial subscription offer on August 29/15 and there was no cancellation until January 29/16 when you contacted us by chat and phone call. The offer you selected does state the need to cancel within 7 days or the account converts to the monthly plan until cancelled. If you have proof of cancellation prior to today, please forward it to us and we can review your case again. We are not able to convert past charges to a yearly subscription based on the offer you selected. When you cancel, you receive immediate confirmation on the screen and we also send an email to your inbox within moments.
Bad, put wrong state on will, you are to check my work not the other way around.
Jerry, we have shared your comments with the review team and we thank you for taking the time to share your feedback.
I logged on once never used the account, and never gave it a second thought. Seven months later I realize they have been hitting my credit card every month, no receipts on invoicing nothing. Every other account I have sends me receipts every time they take a payment. These people rely on the fact that people get busy and tied up with other thing in life and just keep collecting till you notice.
Thanks for your comments. Our records show you selected a 7 day free trial subscription offer on June 10/15 and you did not cancel until January 25/16. As a courtesy, we have refunded the last charge that occurred on Jan 18/16. The refund does take 3-5 business days to fully process.
You created two different documents in your account and created templates for three other documents.
When you select the license to print, you can choose three different options. The 7 day free trial offer does clearly state the need to cancel within 7 days or the account converts to the monthly plan until cancelled. The credit card page recaps the same information as does the receipt page. Immediately after the license selection, we send you an email which also recaps the terms of use and the date and time to cancel by appears in bold print. We also send an email on the first day of billing. You receive your monthly bank statements to view all charges occurring in your various accounts or you have instant online access.
We provide a one time charge Basic license option which you could have selected instead of the free trial. If you select the free trial, ensure you comply with the terms of the offer you are selecting.
I used the chat line and had a very nice person talking to me who answered my question and then sent me an email for adding my password. I was unable, however, to answer her on the chat page. I don't recall her name.
Monique was knowledgeable and pleasant. I am still a dummy on the computer and she had all the answers. Thanks.
Some how the *******@gmail.com I submitted go changed at your end to *******@hotmail.com
After several phone calls I found out why I had not gotten my Certificate of Incorporation. Left several messages and never got a call back. Once problem
Was known and I got to talk to the A Johnman I got my stuff
John, Thanks for your comments. I'm glad Allison was able to assist you. Just to clarify, we never change a customer's email address, in fact, we don't have access to do that at all. Whatever you entered at the time you completed the Incorporation request forms is the email address your correspondence will be sent to. We will be working to improve call back protocols so thanks for that feedback.
Ms. Reyes was very helpful and continuously tried to be helpful. She was quite wonderful, thank you for helping me.
I paid my membership fee and then discovered that:
1) Their forms and support do not cover my state. Not sure how you can find this out ahead of time.
2) You cannot download ANY blank forms... the main reason I signed uo.
3) After I went thru thru the process of filling out the forms online and tried to print them out I discovered that you cannot do this unless you either pay more money or sign up for a free trial... yeah, one of those "FREE" trials (7days) that charges you $33/mo after that if you don't cancle.
You would be better off with a slimey, overpriced lawyer!
Blank forms are not typically provided as you need to answer questions in the template in order to add clauses to the document you are preparing. If you are preparing a lease for example, you can leave the date, rental amount and names blank and a blank line will be inserted. However, other questions need to be answered so the lease contains the correct information regarding many other clauses. The document may also need specific clauses that are state specific.
You had selected a Basic two week license to access loan agreements on April 27/15. After two weeks, that license expired as it outlines when you selected that option. I believe you were looking for specific deed documents this time which we did not carry on our website. You can see our complete list of documents by clicking the ALL category which appears on the top right hand side of the webpage. You can review the list of documents, click on them and review the question template to see if the document will work for your personal situation. We do not carry all documents for all situations but we do have a wide assortment.
A Basic license provides two week access to one document type and after two weeks, the access to documents automatically expires. The Basic license does not provide unlimited access to a document or documents. Customers can select from three license options: 1) one year Pro license for $95.88 which provides access to any documents for 12 months. 2) Basic which provides two week access to one document type and after two weeks, access expires and 3) one week free trial subscription. This option allows access to all documents for 7 days and this option requires cancellation within 7 days or it converts to the monthly $33.00 plan until cancelled. Cancelling can be easily done online or by calling Customer Support. All of these options are explained on the license selection page and we also send an email within a few minutes confirming your choice once you complete check out.
Janet didn't hesitate when i explained my concerns, she knew right away the best & most efficient way to address my problem. Its so nice to be able to talk w/ someone live who is professional & knowledgable. OUTSTANDING! Thank You Janet
Thank you for taking the time to tell us about your experience.
When I signed up I was quoted a free 30 day trial. I canceled after 8 days, received an email that I canceled and would not be charged... then was charged $33. I disputed it with my credit card company and they removed the charge. DO NOT give them your credit card number! Go somewhere else! I have not yet received the refund i was promised.
You actually selected a 7 day free trial offer as we do not have a 30 day free trial. The offer, receipt and follow-up email all state the 7 day free trial details and the receipt and email also include the date and time to cancel by. You cancelled it one day late which resulted in the billing and when you contacted us, we issued a refund for you in the amount of $33.00. If you had cancelled on time, there would have been no charges.
My free trial turned out better than I expected. I was expecting the worst.
- My PayPal account was not charged and
- it was easy to cancel.
But I hesitated to even go with the trial as the pricing seemed like a trap:
A one-week free trial that turns into $33/month ($396/year) if you continue.
Or sign up for a One Year Pro account for $95.88 which is just $7.99/month.
It also wasn't clear if during the trial I would be able to download my document and print it easily. I was able to download in. DOC format, save to my hard drive fix a few things and then print out. I was concerned I could only print directly from the cloud.
My concerns turned out to be unnecessary and their website could explain things better.
I came close to switching to the yearly contract during the free trial, but at this time the one document was all that I need. I may sign up later and go with the yearly service.
Great feedback, thank you for taking the time to tell us about your experience. Your comments have been forwarded to our Marketing team for review. To clarify, if you select any of the license options including the one week free trial, you can print, edit and download documents. If you prepay for the year which is $95.88, we offer a significant discount because you are prepaying. If the 7 day free trial is cancelled within 7 days, there are no charges. If the offer is not cancelled, the option reverts to the $33.00 per month plan until cancelled and you can cancel at any time.
I called and talked to Lara or Laura. Not ready to sign up for a membership yet but she explained the options in detail and I will come back for the free trial soon!
Good help by Devine to download
It was easy to construct the preNup agreement using your LawDepot platform.
Had a big problem with the software as it did not allow to use Ipad.
Could not print receipt
The service by divine was excellent.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As we discussed Diana, we do not monitor usage. When you select a 7 day free trial, as the offer states, it must be cancelled within 7 days or the account converts to the $33.00 monthly plan until cancelled. We state that 3 times before you can print your document and then we email you two notifications, one to remind you to cancel and one when billing starts. You are paying for access to the account to return to prepare documents at any time. We don't monitor whether you prepare 1 document or hundreds. You received the two month refund as a courtesy and the third month exceeds the refund time limit and cannot be refunded.