On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawDepot.co.uk Reviews Summary
LawDepot.co.uk has a rating of 4.5 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot.co.uk most frequently mention great service, reasonable price and legal documents. LawDepot.co.uk ranks 7th among Legal Services sites.
We monitor reviews for authenticity
Wasn't sure what the pricing options meant! Why was "free" option £33 per month after 1month free period, seems excessive!
Very easy to navigate and no problem getting exactly what we wanted
Thank you, Helen, for sharing your experience. I’m so glad everything was straightforward and you found exactly what you needed—building trust like that means a lot to us. If you ever need assistance again, we're here to help.
Sincerely,
Linda
Customer Support
Easy to use, its great with no hassle when changes are needed
Thank you, Steve, for sharing your wonderful feedback. We're grateful that our service met your expectations and continues to deliver seamless assistance whenever changes are needed. Your satisfaction means a lot to us, and we look forward to supporting you in the future.
Sincerely,
Linda
Customer Support
Excellent online service, very easy to use for lay-person,
I would recommend to all
Thank you, Richard, for your kind words and recommendation. We’re delighted to hear our service was easy to use and met your needs. We look forward to supporting you with any future legal assistance.
Sincerely,
Linda
Customer Support
Not entirely free as advertised on the internet but seems to work
It is quite straightforward and it represents my wishes as per the Document
Thank you so much, Lisa, for sharing your experience. We're delighted the documents accurately reflected your wishes and partly aligned with your straightforward needs. We look forward to assisting you again and supporting any future legal solutions you may need.
Sincerely,
Linda
Customer Support
The process has been quick and easy with no problems experienced so far.
Hello Isabella,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear the process was smooth and hassle-free, and we're committed to maintaining that trust going forward.
Sincerely,
Linda
Customer Support
Hope it is good and i have done things right they have made things easy.
Hello Dennis,
Thank you for sharing your experience and trusting us to guide you. We're glad to hear that the process felt easy, and we'll continue working to support you every step of the way. If you ever need anything else, we're here to help.
Sincerely,
Linda
Customer Support
Easy so far. Much cheaper than using my letting agent for the contract. Haven't tried editing yet.
Hello Katherine,
Thank you for sharing your experience. We're glad to hear the process has been easy and cost-effective.
Regards,
Divine
Customer Support
It is easy to complete a regulated and compliant AST. Provision to add special condition
Hello Joseph,
Thank you, Joseph, for highlighting how straightforward it is to complete a regulated and compliant AST, along with the convenience of adding special conditions. Your feedback helps us ensure seamless experiences every time.
Regards,
Divine
Customer Support
GREAT. FANTASTIC COMPANY VERY SIMPLE AND AFFORDABLE. HIGHLY RECOMMEND ESPECIALLY IF YOU ARE A PRIVATE LAND LORD. EASY SPECIFIC INSTRUCTIONS AND YOU CAN ALWAYS GO BACK AND AMMEND ANYTIME.
Hello John,
Thank you for your kind words! We're glad to hear the process was clear and convenient for you, and we truly appreciate your recommendation.
Regards,
Divine
Customer Support
Easy to access and use. Quick to navigate around for any novice to this type of contract system
Hello Albert,
Thank you so much for taking the time to share your experience. We're truly grateful to hear that our contract system was straightforward and user-friendly for you. We appreciate your kind feedback.
Regards,
Divine
Customer Support
Great service and fantastic product, straight forward and easy to create documents.
Hello Cheryl,
Thank you for taking the time to share your positive experience. We are glad to hear the service was straightforward and the documents met your needs easily. Your feedback means a lot and helps us continue delivering quality results.
Regards,
Divine
Customer Support
Most of the information to be included was clear and the explanatory notes easy to understand
Hello Christopher,
Thank you so much for your kind words. We're delighted to hear that the information and notes were clear and easy to understand.
Regards,
Divine
Customer Support
Quick and easy to use and covered what I needed. I will definitely be using again.
Hello Joe,
Thank you so much for your kind words. We are glad to hear the process was quick and met your needs.
Regards,
Divine
Customer Support
Could not pay initially with a debit card after several attempts
Hello Karen,
Thank you for letting us know about the trouble you experienced when trying to make a payment. We appreciate your patience. At this time, our system does not accept debit cards, which is why the transaction wasn’t going through despite multiple attempts.
For your convenience, we do accept major credit cards such as AMEX, Visa, and MasterCard, as well as PayPal. If you try again using one of these payment methods, you should be able to complete the purchase smoothly.
Regards,
Divine
Customer support
Always used this firm and always been happy with it. Professional and easy to follow.
Hello Carl,
Thank you for your continued trust and kind words. We’re pleased our professionalism and clarity have met your expectations.
Regards,
Divine
Customer Support
Good, but took a long time for payment to go through for some reason
Hello Olivia,
Thank you for your kind feedback and patience regarding the payment process.
An error message can occur for the following reasons:
- We do not accept Debit cards, Discover cards or gift cards/prepaid cards.
- Your financial institution has issued an International Purchase hold. You would have to contact your bank to remove the hold temporarily.
Please use a different card or PayPal to process your order in case that happens again, and if you need assistance, please don't hesitate to call us.
Regards,
Divine
Customer Support
Blocked after creating account cannot access document blah
Hello Julie.
Thank you for sharing your experience so openly. We sincerely apologize for the difficulty you faced with accessing your documents.
Here's how you can access them:
- Sign in to your LawDepot (https://www.lawdepot.com/) account.
- Hover over your email address at the top right-hand side of the page.
- Select "My Documents" from the drop down menu.
- Choose the document you wish to access.
- You can either click on the Print, download or Change answers icon.
If you have any further questions, please don't hesitate to let us know.
Regards,
Divine
Customer Support
Lovely and enjoyable process, a pleasure to complete, thank you.
Hello Kelly,
Thank you so much for such kind words. We're delighted the process was easy and enjoyable for you.
Regards,
Divine
Customer Support
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your candid feedback, Kayla. We appreciate you bringing attention to the pricing structure, and we strive to ensure our inclusions are clear and transparent—please reach out any time if you have further questions or need continued assistance.
Sincerely,
Linda
Customer Support