LastMinuteTravel

After reading reviews I lost way too much money to get absolutely nothing. Good night you piece of $#*! person.

Stay away from last minute travel. I used Last Minute Travel to book a stay at the Crowne Plaza in Dallas. There were issues with the stay so the hotel manager said no charge for our stay but since it was through Last Minute Travel I had to contact them for the refund. My stay was in early February 2021 it is now near the end of March. They gave me the run around for weeks before saying after the 6th phone call that they did refund me. However they did not. I even provided them proof from my bank. The customer service person Juan wanted became aggressive and when I asked to speak with his supervisor he said he is the supervisor then later in the same phone call he said his supervisor isn't taking phone calls. They are located overseas in Spain. No one will respond. I would not recommend anyone book through them because if there is an issue and the hotel itself says they won't charge you and to contact lat minute travel for a refund your money, good luck getting it back from a company located in a foreign country. If I could rate them a Zero I would.

The worst experience. DO NOT USE THIS SITE. I had to fly to LA, and was supposed to stay for 4 nights. I got there in the evening and within a few hours, I had an emergency and had to fly right back to NY. I had no problem with the rental car, airline ticket, which flew me back away, with no extra charge. Holiday Inn stated that I should contact Last Minute Travel to refund my credit card. I have not been able to reach anyone and at times stayed for 2 hours waiting for someone to answer the phone until I hung up. Meanwhile, they charged my credit card for the full 4 nights, when I only stayed a few hours at the hotel. WORST COMPANY EVER. STAY AWAY FROM LASTMINUTETRAVEL.

Google Travel directed me to "LastMinuteTravel ". It is incompetent at best and likely a scam operation. When travel plans changed I cancelled a reservation within the allowed window and made one in a different location. My card was charged for both, not refunded for the cancellation. When I arrived at the second hotel (at midnight in an ice storm no less) they informed me that my card was declined although the charge already appeared on my statement. I was lucky that I could still get a room by paying the hotel directly. I have of course disputed both charges with the credit card company. After disputing the cancellation they did refund that, I'm still waiting for resolution of the screwed up reservation. Reading reviews for LastMinuteTravel I see this is a common occurrence.

I have contacted Google encouraging them to end their affiliation with LastMinuteTravel immediately and issue an apology to customers who trusted the Google reputation.

Booked Friday night at 8:30 pm went to hotel 1 hour later and hotel wouldn't honor it because last minute travel closed on the weekend and nothing could be done until Monday called the number I have on the email confirmation it says they closed and call back within business hours its Monday now and I am calling no one answering and now the message saying to cancel online with website provided which it wasn't in the after hours message Friday night! Its like a trap Please don't book with last minute travel to save 5 bucks because they're scam and you will go to the hotel and find no reservation

Got to the hotel and the clerk confirmed my reservation, however, when she tried to charge LastMinute's credit card, it declined. So I had to pay an even higher amount out of pocket. They suck‼

Had to cancel our trip due to hubby testing positive for covid. Tried to cancel our hotel reservations before the "non-refundable date." However, was not able to access my account on LastMinuteTravel using my email address and the reservation number they provided. Kept getting errors. Tried calling customer service, but the company appears to be based in the UK. Completed a customer service ticket advising them of my issue but was told "they couldn't help me with my issue because they didn't handle that portion of customer service" and was told to seek a "get help" section on their website. On that website, I had to select my country in order to get the right info, but the UNITED STATES is listed--it's only European countries. I call the hotel directly to cancel, but was informed that since I booked through a 3rd party (LastMinuteTravel) that I had to cancel through them. UGH! Got the complete runaround and now we're out $202. LASTMINUTETRAVEL is a SCAM!

We made last minute reservations for a hotel we wanted in Santa Barbara. This company charged us and simply assigned us to a different hotel nearby without even asking us first if it was ok. We were already in the middle of traveling so had no choice but to accept the inferior hotel they assigned to us and stayed there. But beware, they just randomly assign you to whatever hotel is available even though your booking is clearly for a specific hotel. This should be totally illegal and this business should be shut down. I attempted to contact them for a refund but have not heard back from them. One of their reps repeatedly hung up on me!

Terrible company! Please do yourself a favor and use another company! I paid for a weekend in Orlando, got my confirmation and when I got to the hotel no reservation (10/18) and it was already paid in full. The hotel showed me the emails they sent to LMTD and no one called me! I was stranded in Orlando at 10 PM with a 5 y/o. I called them they said they will call me back in 1 hr with a new hotel. They never called, they sent me an email at 1pm on 10/19 with a hotel and the address was in Las Vegas! They just don't care about their customers. They used to be good but no more!

The room advertised looked fine but I was appalled at what I discovered upon arrival. I walked up a flight of stairs to a dingy hotel with a terrible smelling lobby. The attendant asked for my credit card and I was afraid to hand it to him. I asked to see the room. He showed me a windowless room with a mattress that filled nearly the entire room. No sheets on the bed. The paint was chipped all along the floor and it appeared to be moldy. I refused to stay there and asked to cancel. The attendant said I would need to call a separate office to process my refund. I called LastMinuteTravel to process my cancellation. They said they just needed to confirm with the hotel that I did not stay there. Apparently, they were unable to reach anyone. This hotel is for homeless people, drug addicts, or the most desperate backpackers. I did not feel safe here nor did the location feel the least bit hygienic. DO NOT USE THIS SERVICE. The whole thing felt like a scam.

I used the sham of a company to book a reservation for a conference in Washington DC. Not only did they charge me twice, but after reporting the extra charge, they just canceled my reservation without even telling me. I found out when I tried to check in to my hotel and they didn't have any reservation in my name. When I called the company to ask them to right the wrong, they basically said "not our problem", refused to help at all and left me stranded without a room. Words cannot express how livid I was after they refused to even help me find another place to stay. Avoid this company. Tell your family and friends to avoid this company. They will steal your money, ruin your trip and refuse to do anything helpful whatsoever.

Tried booking through them... not only did they put the amount pending on my credit card - they tried to run it twice... I never recieved a confirmation so called them they said I didn't have a reservation. And when I told them it was pending they said that was my CCs problem. Called CC and they said that was ridiculous they initiated the transaction... Have no idea why was so shady and have now gone over 3 days with the amount just pending on my CC - STEER CLEAR!

I tried this site to fly last minute for a funeral. I received a reservation notification as well as a reservation confirmation. The price was okay considering, I'm all set right? I arrive at the airport only to find out my info is not in the kiosk system. The customer service representative tells me my confirmation was canceled and that there's nothing they can do! Great! I make attempts to call the toll free number and after going through the prompts it mysteriously deconnects. I go to the website find a different number and the exact same thing happens! Now the price to fly last minute for a funeral has nearly tripled! Unfortunately instead of going to my uncle's funeral, I'm on my way back home. Thanks lastminutetravel.com! Your service is awful! If I could rate you less than a one I'd certainly do it!

I rented a car through LMT (last minute travel), it was made clear through their invoice I would be paying $121 dollars to reserve and an estimated $62 at the counter. This invoice also included a list of mandatory fees, which any reasonable person would assume they were included in the estimated amount due - as they are listed as mandatory. THEY ARE NOT INCLUDED. My rental was significantly higher and it would have been more price effective to book directly through another company. Stay away and find another company to book through.