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Lastminute.co.il Reviews Summary
The company faces significant challenges regarding its customer service, as numerous reviews highlight a lack of support and communication, particularly through email with no available phone assistance. Customers express frustration over unresolved issues, suggesting a perception of the company as unresponsive and unreliable, especially concerning flight-related problems. While there may be some strengths in the booking process itself, the overwhelming sentiment reflects dissatisfaction with the company's handling of customer inquiries and complaints. This indicates a pressing need for improvements in customer support to enhance overall reputation and trust.
This summary is generated by AI, based on text from customer reviews
We have tried contacting and there has been no answer for a week! We have sent emails and habe tired calling n there is no answer
Don't buy from lastminute, they are a big scammer, I paid extra 1650$ for my return flight and it wasn't my fault, first there is no customer service only via email, second when I reached out to them they refused to assist and said this is the airline fault no them! Be careful and not book through them you can see the other reviews, they are thieves and I have proof of what I paid for
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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