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La Roche-Posay

3.0

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La Roche-Posay Reviews Summary

La Roche-Posay is a skincare brand that offers fragrance-free and paraben-free products for sensitive skin. Their mission is to provide a better life for people with sensitive skin by offering effective and gentle solutions.

This summary is generated by AI, based on text from customer reviews

service
2
value
1
shipping
2
returns
2
quality
1
GB
1 review
0 helpful votes
Follow Szymon M.
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The worst online shopping experience ever: my order got lost. La Roche-Posay's customer service advised me to get in touch with DPD to sort it out. However, DPD informed me that I should contact La Roche-Posay instead, as they haven't received my parcel. It's a vicious circle. Despite paying for next day delivery, it has been a week, and I still haven't received my order or my money back.
I was also assured by La Roche-Posay's customer service that I would receive a resolution from their investigation team within two working days. However, it's evident that I haven't received any response at all.

Date of experience: June 28, 2023
Spain
1 review
1 helpful vote
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Unbelievable cream
August 10, 2021

Unbelievable cream. It is nourishing and has a great effect on my skin. I like how it moisturizes it.

Date of experience: August 9, 2021