La-dateReviews 20,025

Dear Michael,

Thank you for sharing your thoughts and feedback with us!

Please note that our platform has been designed primarily for secure and convenient online communication with people across the globe and it is not a dating website. People registered on our website have different reasons to communicate with other users, hence the experience of each particular user is unique, as well as their results from using the platform.

If you have some specific questions related to our service or need assistance - please contact us via [email protected] and we will be glad to help.

Kind regards,
La-Date Customer Support

Dear Vincit,

Thank you for submitting a positive review! Your feedback is valuable to us.

Please note that we strive to provide every user with a secure and reliable space for online communication and for this reason, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Their profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with.

Our Customer Support is at your service 24/7 and we are always ready to review any complaint carefully. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking that person to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts on the platform.

We wish you a pleasant stay on our website.

Best regards,
La-Date Customer Support

Dear Brent,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime. Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
La-date Customer Support

Dear Johnny,

Thank you for sharing your thoughts and feedback with us!

Please note that there is no possibility to make our services free of charge due to the number of resources and effort we put into maintaining a high level of customer service and security measures on the website. As we carefully check and verify the profiles of thousands of validated members, thoroughly moderate website content to be appropriate and provide assistance for our customers, maintaining several departments operating 24/7 - we set respective prices for our services. Therefore, it is true that it is required to spend credits to use some of the services.

On the other hand, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via [email protected] and we will be happy to help you with that.

We are always at your service.

Kind regards,
La-Date Customer Support

Dear Butch,

Thank you for sharing your thoughts and feedback with us!

Please note that our website was designed for convenient online communication. Every member is able to initiate conversations with other users of the platform easily in the chat or mail sections.

Basically, all the members have their own purpose to use our website, hence the experience of each particular user is unique, as well as their results from using the platform. It is always best to negotiate that matter with the person you like directly to find out if your purposes actually match.

If you have any difficulties uploading your photo or need assistance with using the website in general - please contact us at [email protected].

We are always at your service.

Best regards,
La-Date Customer Support

Dear Member,

Thanks a lot for submitting your feedback!

It is a pity to hear such a negative comment, however, we would like to inform you, that our goal is to create convenient conditions for communication between all the members. Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website. We are honest and fair with all our members.

Please take into consideration that, the members, receive the 20 free credits in order to check the website`s functionality and decide to use the website or not. So the members on La-date should purchase the credits in order to interact with each other. We have several credit packages that can be appropriate for each member and can satisfy your needs in communication on the website.

In order to know how to get the bonus credits, please contact us directly.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Orchidromance Customer Support

Dear Member,

Thanks a lot very much for your evaluation!

We would like to inform you that you have purchased the smallest credit package. In order to communicate more and without being interrupted, you have to select the packages with a larger amount of credits that will satisfy your needs.

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website. Therefore, you can meet a lot of penfriends here.

Please note that we have a bonus system for our loyal members.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-date Customer Support

Dear Duane,

Thank you for the review of our website!

You can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits.

We do not have a monthly subscription. However, you can purchase credits packages as a kind of our website currency in order to spend them on the services. Furthermore, it has no time limit compared to the subscription, so you can use it anytime you wish.

Thank you for your feedback!

We would try to do our best to provide you with fast and prompt assistance.

We hope that your next review will be about your amazing experience on La - Date!

Should you have any questions please feel free to contact us via [email protected]!

Best regards,
La - Date Customer Support

Dear Member,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can “like” the users, you can “wink” to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

However, in order to communicate on La-date, you have to purchase the credits. We are offering several credit packages for all tastes, that can satisfy your needs.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-date Customer Support

Dear Customer,

Thank you for the review!

Do you find something particularly expensive?

You are welcome to choose from the available lower packages on the credits page.

Let me please also inform you that we have a bonus loyalty system. Would you like to know more about this?

Also, please note that we check members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Thus, we can assure the person you are talking to is the person you see in the profile.

Also, please note that we can review your case individually if you provide us with the member's ID and more details. So we can double-check the verification of such a member.

As an alternative, you still have access thousands of users' profiles absolutely for free. You can view their photos and check your conversation history without any credits required.

Should you have any questions, please contact us back via [email protected]. We will be glad to help you.

Best regards,
La - Date Customer Support

Dear Nate,

Thank you for the review of our website!

Could you please be so kind as to specify what kind of connections you are looking for?

Let me explain the purpose of our website. La - Date is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.

Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.

We hope that your next review will be about your amazing experience on La - Date!

Should you have any questions please feel free to contact us via [email protected]!

Best regards,
La - Date Customer Support

Dear Joe,

Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

Please note that every member communicates the way he/she is used to in real life. We cannot and shall not control it. People are here to communicate with other members, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions, and they are free to do so.
From our side, we try to provide every member with a positive communication experience at the platform. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
La - Date Customer Support