La-dateReviews 20,026

Dear Jimi,

Thank you so much for this review!

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support

Dear Joe,

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support

Dear Roman,

Hello and thanks for finding time to submit your review.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Best regards,
La-Date Customer Support

Dear Gary,

Thank you for the review of our website!

It is great that you have already found the right person on La-Date!

Please, be kindly informed that we check members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Thus, we can assure the person you are talking to is the person you see in the profile.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
La - Date Customer Support

Dear Jonn,

Thank you for taking the time to leave feedback about our website.

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

Please, do not hesitate to reach us in case you need any assistance via [email protected].
We are always here for you!

Best regards,
Support Team La-Date

Dear Jay,

Thank you for sharing your feedback regarding our service!

We can see how you feel. To be honest, some of our other users think it should be free to use our website. Indeed there are many similar projects out there, however, our communication platform has a number of advantages, such as zero anonymity for validated members or strict adherence to the terms of legislation, which guarantees the users' safety from inadequate individuals.

In addition to these serious measures, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, we would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a member and create an account. Also, you can easily browse profiles, read chat messages and view profile pictures of other users for free. On the other hand, it is true that you will need to spend credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those.

If you have some specific questions related to our service or need assistance - please contact us via [email protected] and we will be glad to help.

Kind regards,
La-Date Customer Support