La-dateReviews 20,026

Dear Reo,

Thank you for the review and for taking the time to share your feedback with us.
We would like to inform you, that to make sure that there are no bots on the website - we implemented the verification process for validated members. It means that all members you can see on the website are real and verified.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Kind Regards,
La-Date Customer Support

Dear User,

Hello and thanks for leaving your review.

Kindly note, that we check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

Kind regards,
La-Date Customer Support

Dear Mick,

First of all, I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website! We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

Validated members' profiles are verified twice.
Firstly, our Regional Partner gathers and verifies the personal background information, ID, and other documents of the user as well as uploads a verification video where the user gives his/her consent to use our Website.
The second step of the verification procedure is held by our Moderation Team after the Regional Partner creates a new user’s profile.
In order to verify the user’s identity, we ask the following:
- A valid passport/national ID document;
- A verification video where the user, holding the ID in hands, declares the current date and confirms that he/she wants to use the service.
- Double verification helps us to make sure that all users registered on the Website of their own free will.
If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.

However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case via [email protected]

We will be waiting for your reply regarding this matter.

Kind regards,
La-Date Customer Support

Dear Armonde,

Thank you for the feedback!

It is true, our platform is quite expensive and you need to pay for some features. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

Indeed, there are many websites out there, our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the member's safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support services for our members. Every query is carefully reviewed by our Investigation, Moderation, Financial or Technical departments. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

In case we can help you with anything, please reach us via [email protected]!

Best Regards,
La - Date Customer Support

Dear Jakes,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime.
Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
La-date Customer Support

Dear Felix,

Thank you so much for taking the time to leave us a review.
Every member you can find on our platform passed the strong verification process. We implemented such verification to make sure that there are no bots or fake profiles.
When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures in their profile.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
La-Date Customer Support