La-dateReviews 20,025

Dear Michael,

Thank you for this review, we appreciate it.

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Respectfully,
La-date Customer Support

Dear Kevin,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
La-Date Support Team

Dear Terry,

Thank you for the review!
We are pleased to learn that you enjoy using our website for communication.

We ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

Please, do not hesitate to reach us in case you need any assistance via [email protected].
We are always here for you!

Best regards,
Support Team La-Date

Dear Don,

Thank you for the review. We really want you to be happy, we’re here for you anytime. Please feel free to contact us via [email protected] in case of any questions or issues.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

We look forward to hearing from you.

Kind Regards,
La-date Customer Support

Dear Rew,

Thanks a lot for submitting your feedback!

La-Date is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.
On our platform, you can connect with members from different countries in no time. We provide a safe space to initiate communication and share different ideas, traditions and knowledge with other members of the website. You may use our platform to meet new people and expand your communication bonds.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-Date Customer Support

Dear Mark,

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location!

Also, as an alternative, you can always offer members to visit you or travel as well.

I understand that at first sight, long-distance communication may seem like something hard that doesn't allow for keeping the bonds strong. Obviously, it takes a little more effort than meeting a local person, but the members registered on our website are totally worth it, though.
On our website, you have a chance to get to know each other by communicating in a cozy and warm atmosphere.

Please contact us via [email protected] in case any questions arise, we’ll be happy to help you.

Best Regards,
La - Date Customer Support

Dear Member,

We’re so happy to hear you had a great experience at La-Date. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Kind Regards,
La-Date Customer Support