La-dateReviews 20,027

Dear Kenny,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

The members on La-date should purchase the credits in order to interact with each other. We have several credit packages that can be appropriate for each member and can satisfy your needs in communication on the website.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can “like” the users, you can “wink” to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-date Customer Support

Dear Jerry,

Thank you for this nice evaluation!

It is always a pleasure to see how our members like the platform.

Please, be kindly informed that we are always trying to extend the range of our members.

In addition, let me please inform you that you may as well use the Search option to select the preferred area and the age of the member. Have you already tried that?

Thank you for your support, it is significant!

Best regards,
La - Date Customer Support

Dear John,

Thank you for the review of our website!

Please, be kindly informed that we are always trying to extend the range of our members.

In addition, let me please inform you that you may as well use the Search option to select the preferred area of the member. Have you already tried that?

Should you have any questions, please contact us back. We will be glad to help you.

Wishing you all the best and take care!

Best regards,
La - Date Customer Support

Dear John,
Thanks for sharing your feedback.
We are sorry to hear your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
La-Date Support Team

Dear Richard,

Thank you for posting your review. We value your time and these kind words!

When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures in their profiles.

We wish you a pleasant stay on our website!

In case you have other feedback for us, please reach out to us via [email protected]

Kind regards,
La - Date Customer Support

Dear Joe,

In order to make a purchase using your phone, please follow the next steps: – Please click on the profile symbol in the right top corner of the screen; – Please select “Credits” section and click on the green button “Buy More Credits”; – Choose one of the payment methods, it can be one of your saved card(s) for example. After that, you will see a green button called “Get credits”.

We will be glad to assist you in case of any additional questions about your payment. Please contact us via [email protected] if any assistance is needed.

Respectfully,
La - Date Customer Support

Dear Stephen,

Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us!

From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

We will be more than happy to assist you in case of any additional questions.
Please contact us via [email protected]

Respectfully,
La - Date Customer Support

Dear Robert,

Thank you so much for this review!

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We would advise you to discuss real meeting personally with users you are interested in.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support

Dear Member,

It’s great to hear that you had a positive experience on our platform!

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know via [email protected].

Sincerely,
La-date Customer Support

Dear Dray,

Thank you very much for sharing your feedback with us. Voicing your opinion really matters and helps us to improve our services!

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all!

Kindly contact us via [email protected] in case you need any further assistance. We will be there for you!

With best regards,
La-date Customer Support