La-dateReviews 20,025

Dear Jax,

Please note that every website has its own separate contact details. The websites may have some similarities, in particular, to facilitate their maintenance by our support team, however, these are different platforms.

We are working hard on increasing the level of security of the platform and it requires enormous efforts. We always take all the necessary precautions to keep your profile safe!

Besides, our entire system is protected by TLS 1.2 and TLS 1.3 protocols which play an important role as encryption protocols intended to keep data secure when being transferred between you and our service networks. Another feature that highlights our position among other platforms is that we constantly scan our system algorithms and networks for security measures and liability, also we are using Cloudflare systems which guarantee data transfer security and generate a strong defense against breach attempts.

Could you please specify why you think you were hacked?

Please get in touch if you need help with your account via [email protected]

Respectfully,
La - Date Customer Support

Dear Jraven,

Thanks a lot for submitting your feedback!

We would like to inform you that you can be confident that you are communicating with real and genuine people.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

Anyway, if you have any doubts regarding the particular member you can contact and inform us about that.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-date Customer Support

Dear Bo,

Thank you for taking the time to share your thoughts and feedback with us!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please feel free to contact us via [email protected] and we will be happy to assist you with any difficulties you might experience on the website.

Kind regards,
La-Date Customer Support

Dear Bee,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

The members on La-date should purchase the credits in order to interact with each other. We have several credit packages that can be appropriate for each member and can satisfy your needs in communication on the website.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
La-date Customer Support

Dear Patrick,

Thank you so much for this review!

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

As we do not have a monthly subscription, you can continue to use our website for free and keep your account active without any charges.

The benefits are obvious. You will receive a unique opportunity to access thousands of users' profiles absolutely for free. You can view their photos and check your conversation history without any credits required.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support

Dear Chadd,

Thank you so much for this review!

We really appreciate you being our customer and helping to spread the word about us.

From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support