La-dateReviews 20,025

Dear Michael,

Thank you for taking the time to share your thoughts and feedback with us!

Please be informed that we strive to provide every member with a reliable and secure space for online communication where honesty and transparency are our primary focus. We always do our best to make sure that our members follow the terms of our platform and carefully review every complaint we receive.

All our members have their own purpose to use our website, hence the experience of each particular user is unique, as well as their results from using the platform. It is always best to negotiate that matter with the person you like directly to find out if your purposes actually match. There are plenty of wonderful people on our platform and every user has a chance to get acquainted with a person they like.

If you have some specific questions related to our service or need assistance - please contact us via [email protected] and we will be glad to help.

Kind regards,
La-Date Customer Support

Dear Michael,

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses.

Would you like to find out more about what those might be?

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La-date Customer Support

Dear Thomas,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

You need credits (purchased separately in packages) in order to be able to communicate with other members. The live chat works like this: after you've sent your first message to a member, you're immediately charged for 2 credits, and a timer starts. Until it hits 60 seconds, you will not be charged for this chat again.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime. Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
La-date Customer Support

Dear User,

We are not able to prohibit the members to write to you. We give all the members an opportunity to initially reach the person they are interested in. We would advise you to block them one by one or ignore them.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location and age.

Please reach us via [email protected] in case of any help needed. We wish you a pleasant time on our platform!

Sincerely,
La-date Customer Support

Dear Kenneth,

Thank you for leaving the review about our website. Your positive feedback is what motivates us to improve even more!

To communicate with a member of your choice, all you need to do is just to tap on the member’s profile and locate the chat window on the desktop version or find the “Go to chat” button if you use the mobile version of the website.

In order to send a letter, please open the member’s profile page, and choose “Go to mail” / “Change to mail”.

Please reach us via email at [email protected] if any support is needed.

Respectfully yours,
La - Date Customer Support

Dear Robbie,

Thank you for the review!

I would like to draw your attention to the fact that in order to go on using some extra features of the website please make sure to have credits on the balance.

Let me please inform you that we have a bonus loyalty system. Would you like to know more about this?

You are welcome to choose from the available packages on the credits page.

As an alternative, you still have access thousands of users' profiles absolutely for free. You can view their photos and check your conversation history without any credits required.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
La - Date Customer Support

Dear Don,

Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. For this purpose, we introduced the difficult procedure of verification steps for all the validated members. That’s why we always take all the necessary precautions to keep your communication and profile safe!

We’re here for you anytime. Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
La - Date Customer Support

Dear Joseph,

Thank you so much for taking the time to leave us a positive review. We appreciate it!

Let me explain the purpose of our website. La-date is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.
Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.
The result fo your communication depends on you and your friend.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
La-date Customer Support

Dear Marcusha,

Thank you for taking the time to leave us a review.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.
Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
La-date Customer Support